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In-Home Support Specialist Resume Example

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IN-HOME SUPPORT SPECIALIST
Skills
  • Care plan management
  • Behavior redirection
  • Client safety and first aid
  • Client documentation
  • Knowledge of state regulations
  • Quality program protocols
  • Compassionate client care
  • Case management experience
  • First Aid/CPR
  • Multitasking
  • Analytical
  • Training & Development
  • Troubleshooting
  • Time management
  • PPE use
  • Planning
  • Friendly, positive attitude
  • Team management
  • Coordination
  • Community activities
Education and Training
05/2009
High School Diploma
Adair Co. High SchoolCity, State
Summary

Hard working and honest. Forever a student of life. I am laid back, goal oriented and desire to be the best at whatever task before me. I have experience is safety protocol,sales, customer service and product management.

Committed Healthcare professional bringing 5 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.

Experience
In-Home Support SpecialistCompany Name | City, State09/2016 - Current
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Monitored and reported clients' progress.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Planned optimal meals based on established nutritional plans.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Documented client progress in charts and logbooks.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted clients with daily personal care activities such as bathing, dressing and restroom use.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Administered medications to clients on schedule following prescription instructions.
  • Transported clients to doctor's appointments and other related errands.
  • Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
LaborerCompany Name | City, State02/2014 - 08/2015
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Completed [Type] and [Type] tasks using up-to-date construction tools and machinery.
  • Supported [Job title] in determining project planning goals to assist worker scheduling.
  • Performed heavy labor such as ditch digging, paving and hauling.
  • Monitored and supported site safety initiatives to protect team members and prevent accidents.
  • Used [Tool] and [Tool] to repair concrete areas, including unsafe curbs, gutters, sidewalks, driveways and roadways.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Communicated with team members to coordinate efficient, safe work and meet job schedules.
  • Loaded and unloaded daily [Type] shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Identified project issues, notifying [Job title] to fast-track assistance and remediation efforts.
  • Used organizational skills to meet productivity requirements.
  • Used trowels of various sizes and shapes to level and clear away excess concrete.
  • Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
  • Measured, cut and laid out materials based on individual job requirements.
  • Cut [Type] materials into specified sizes for installation using tile cutters and power saws.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Assisted distribution of tools, materials and equipment to skilled workers.
House KeepingCompany Name | City, State11/2012 - 02/2014
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Completed [Action] and [Action] to maintain operations throughout entire facility.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Safely and efficiently finished repairs while supporting team members with tasks.
Customer Service AssociateCompany Name | City, State09/2007 - 06/2012
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Processed customer account changes using [Software].
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
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Resume Overview

School Attended

  • Adair Co. High School

Job Titles Held:

  • In-Home Support Specialist
  • Laborer
  • House Keeping
  • Customer Service Associate

Degrees

  • High School Diploma

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