Imports and Sales Support Specialist Resume Example
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IMPORTS AND SALES SUPPORT SPECIALIST
Summary
Polished operations and logistics sales support professional with 7 years' experience demonstrating extensive knowledge in multiple industries including produce supply chain distribution, beauty, and fashion. Recognized for superior critical thinking and thoughtful customer service -- poised in high-pressure, fast-paced and constantly changing markets. Utilizes efficient inventory management control to tap into market trends and consumer demands to maximize sales, revenue, and profitability. Powerful verbal and written communicator with the professionalism to foster successful rapport with vendors, buyers, customers, and team alike.
Accomplishments
- Allocated $605,000 student organization budget to plan and run entertaining events including 10,000 capacity music festival.
- Cultivated motivation and delegated staff of 20 to create excellent customer service experiences that intuit needs and wants of clients by planning and projecting the demand of in-store merchandise to exceed sales goals.
- Distinguished from others by a tenacity to become an expert in the industry and creating a synergetic relationship with customers and team members to streamline the flow of information that impacts sales revenue.
- Reduced purchase order processing and delivery time by streamlining office processes to support high-volume sales team of 5.
Experience
TeslaWestmont , ILImports and Sales Support Specialist01/2015 to 04/2015
- Oversaw the development of new logistics processes for customer sales, order management, accounting, and shipping using Famous software.
- Cleared produce arriving from Guatemala to the port of LA through customs to ensure compliance with regulatory requirements.
- Arranged for payment of taxes and duties on shipments.
- Negotiated transportation and cold storage facility rates and services.
- Directed inbound and outbound logistics operations of transportation and cold storage facility activities.
- Directed cold storage operation to ensure achievement of cost, productivity, accuracy, and timeliness objectives to achieve product delivery.
James PerseCity , STATEE-Commerce Client Specialist - Seasonal Freelance11/2014 to 01/2015
- Conferred with customers by telephone, chat, and email support to provide product information and best fit guidance to receive and enter orders, cancel or convert orders to exchanges, and obtain details of complaints.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills in Magento and Retail Pro.
- Contacted customers in response to inquiries notifying them of claim investigation results or any planned adjustments.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Referred unresolved customer grievances to designated departments for further investigation.
- Effectively corresponded with team members using great communication to best serve customer requests.
Consolidated West Distributing Inc.City , STATELogistics Sales Coordinator12/2010 to 10/2014
- Dispatched and monitored inventory transactions at cold storage facilities to assess receiving, storage, shipping, and inventory integrity.
- Increased sell-through of allcommodities and reflected replenishment by generating daily inventory report.
- Provided ongoing critical analysis in transportation costs, distribution, inventory management, shipment discrepancies, and delivery processes.
- Prepared passings, bill of ladings, and coordinated sales department purchase order work flow for 5 salespersons generating $50 million annual sales revenue.
- Cultivated excellent rapport with buyers and vendors maintaining ongoing communication and facilitating solutions to improve supply chain efficiency.
- Arranged federal USDA inspections.
- Maintained freight rates to determine the most economical and efficient transportation for guaranteed delivery.
- Negotiated transportation rates and services.
Ulta Beauty IncCity , STATEAssociate Manager09/2012 to 06/2013
- Achieved repeated recognition of customer service through company survey results by promoting and modeling legendary service through a culture of hospitality on the retail sales floor and salon addressing guest concerns with professionalism.
- Built success through the development and optimization of 20 member staff providing guidance to reinforce excellent customer service and selling techniques.
- Maintained accountability for analysis of sales to drive promotional initiatives discovering the needs and wants of customers.
- Analyzed and interpreted trends to facilitate planning and forecasting future sales opportunities.
- Opened and closed POS cash registers counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Optimized timely completion of weekly load receiving and RTV shipping processes utilizing fewer personnel more efficiently saving on staffing costs.
- Merchandised store and marketed weekly promotions of corporate planograms on a weekly basis and incorporated revolving vendor expectations into sales rapport.
SephoraCity , STATEColor Consultant11/2009 to 12/2010
- Provided clients with a fun and interactive experience based on a unique consultative sales approach.
- Offered unbiased personalized consultations with the use of extensive product knowledge and creative innovation.
- Retained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Supported team to profit performance and meet sales goals.
Associated Students Program Board At UCSBCity , STATEWeb Master09/2007 to 09/2008
- Wrote, designed, and edited web content to compile and publicize upcoming events in the only programming board within the University of California system entirely student-led.
- Allocated $605,000 student-funded budget for entertaining events ranging from intimate open mics to 10,000 capacity music festival.
- Marketed and publicized more than 150 events leading to increased media coverage and successful event attendance.
Freelance
Assistant Stylist at Hautelook in Culver City, CA - Seasonal 2014
- Steamed and ironed lounge wear in preparation for professional photo shoot.
- Organized and maintained accessories and clothing in the shooting area.
Account Executive Assistant at Sue Wong Showroom in Los Angeles, CA - LA Market Week 2014
- Merchandised upcoming collection in preparation for appointments with buyers.
- Steamed and ironed samples to encourage sales.
- Referenced catalog to assist in the creation of Purchase Orders.
Education
Bachelor of Arts:PhilosophyDec 2010University of California, Santa Barbara, City, State
Emphasis in Ethics & Public Policy
Double-minored in English and Asian American Studies
Skills
- Mastery of Microsoft Office Suite including Word, Excel, and Power Point
- Ability to work with several operating systems (Windows, Mac OS), HTML, CSS, and Adobe Photoshop
- Excellent communication skills with a focus on team work and great service
- Problem solver and analytical thinker
- Fluent bilingual Spanish speaker
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Resume Overview
School Attended
- University of California, Santa Barbara
Job Titles Held:
- Imports and Sales Support Specialist
- E-Commerce Client Specialist - Seasonal Freelance
- Logistics Sales Coordinator
- Associate Manager
- Color Consultant
- Web Master
Degrees
- Bachelor of Arts : Philosophy Dec 2010
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