implementation specialist phoenix multi product service center remote resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Resourceful customer service representative with a proven capacity to troubleshoot and resolve issues to ensure customer satisfaction.

Core Strengths
  • Experience with Paychex payroll systems
  • Sharp problem solver
  • Adaptive team player
  • Resourceful
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Time management
  • Strong attention to detail

Change Agent award winner

  • Initiated the creation of the "hybrid" payroll specialist by volunteering to be the first employee in my branch to maintain a client base on both Paychex small and medium business platforms simultaneously

Special projects

  • Coordinated with a member of our technical support staff to help develop a file converter which aided in importing general ledger data to QuickBooks
  • Created job aids to assist new clients in using our online payroll system


  • Certified Preview payroll trainer
  • Certified Paychex Flex payroll trainer
Work Experience
Implementation Specialist- Phoenix Multi-Product Service Center (Remote), 03/2015 to 08/2015
AdpMarlborough, MA,
  • Set up new client accounts and coordinate with my teammates on implementation of companion products
  • Train the payroll contact to use the payroll software via WebEx
  • Troubleshoot and resolve customer software, hardware, payroll, and tax issues
  • Manage client setup and ensure deadlines are met
  • Share ideas to improve processes with my team and managers
Implementation Specialist II, 01/2013 to 03/2015
Cox Auto IncDenver, CO,
  • Set up new client accounts, conduct on-site and WebEx training sessions with clients to prepare them to fully utilize Paychex software
  • Create custom reports and export files
  • Collaborate with teammates on client projects
Senior Client Service Representative, 08/2011 to 01/2013
A & E Television NetworksStamford, CT,
  • Maintain a client base on both Paychex small and medium business platforms
  • Research and resolve client and system problems to ensure accurate payroll reports and tax returns
  • Build custom reports and walk clients through building and editing their own custom reports
  • Prepare amended tax returns as necessary, work with our tax department and Penalty Abatement Center to resolve client tax issues
New Client Specialist, 07/2009 to 08/2011
FlexeNashville, TN,
  • Aid new clients in becoming accustomed to Paychex payroll processes, reports, and services
  • Work with the sales team to ensure that all required documentation and information is provided to start a new client account
  • Load, balance, and research tax information to ensure liabilities and deposits are balanced for correct tax returns
Senior Payroll Specialist, 08/2008 to 07/2009
CrhWest Hazleton, PA,
  • Contact clients daily according to set schedules in order to obtain payroll data
  • Key all payroll-related data necessary to process payroll and meet appointment schedules
  • Maintain client files
  • Research and resolve client and system problems to ensure accurate payroll reports and tax returns
Warehouse Operations Supervisor, 2008 to 05/2008
  • Supervised the daily operations of 2 warehouse leads & 4 material handlers
  • Improved productivity levels in the shipping department by 20% in 4 months through improved processing steps
  • Reduced the amount of wine bottle storage defects from 110 to 41
Purchasing / Buyer, 03/2003 to 2008
  • Provided inside sales support to top 3 sales representatives helping them exceed quotas, averaging 170% of plan, with sales in excess of $4M annually
  • Ordered merchandise in support of monthly sales averaging $2.5M per month
  • Project lead on developing a new ordering process, introduced new ordering process structure to ensure all orders were processed promptly, efficiently, and completely each day
  • Trained management and sales staff on new ordering procedures and new system processes
  • Supervised 2 will call drivers' daily schedules
Parts and Services Coordinator, 11/2002 to 03/2003
  • Negotiated with vendors regarding damaged merchandise, earning the company $25,000 in credits
  • Ordered all parts needed to repair merchandise
  • Managed customer complaints to improve customer service levels
Delivery Department Coordinator, 06/2001 to 11/2002
  • Managed and scheduled installation appointments for a department of 4 supporting the company in providing outstanding customer service
  • Processed paperwork and routed all truck deliveries.
  • Managed receiving
Educational Background
Bachelor of Arts: Spanish Language, Expected in to California State University Hayward - Hayward, CA

Coursework in Spanish language

  • Software: Salesforce, Business Objects, Excel, Adobe, Word,
  • Payroll: processing, training, Paychex Flex, Paychex Preview
  • Research, troubleshooting
  • Tax returns, amendments

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Resume Overview

School Attended

  • California State University Hayward

Job Titles Held:

  • Implementation Specialist- Phoenix Multi-Product Service Center (Remote)
  • Implementation Specialist II
  • Senior Client Service Representative
  • New Client Specialist
  • Senior Payroll Specialist
  • Warehouse Operations Supervisor
  • Purchasing / Buyer
  • Parts and Services Coordinator
  • Delivery Department Coordinator


  • Bachelor of Arts

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