Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Certified Case Worker (Colorado Child Welfare Training Academy)
  • Child Welfare Home Study Certified (SAFE training)
  • Completed Child Abuse Investigations Training
  • Completed Mandated Reporter Training
  • Completed Child Welfare Trauma Training
  • Bilingual (Spanish, English)
  • Certified in CPR/ First Aid
  • Case Management

  • Windows XP, Vista, Windows 7, Windows 8
  • Microsoft Office (Word, Excel, Access, Power Point, Publisher, Outlook)
  • TRAILS (state database)
  • CBMS (state database)
  • Oracle 11i Certified (warehouse database)
  • Mastermind (payroll system) National Emergency Management Information System database (FEMA
Work History
I-VE Kinship Specialist, 09/2014 to Current
Port EvergladesPlantation, FL,
  • Provide support for kinship placements as requested by the case worker
  • Assist kinship placements in obtaining financial assistance (TANF, Foster Care Certification)
  • Assist kinship placements with community resources as needed and refer them (Food stamps, Medicaid, WIC, CCCAP, SSI, etc.)
  • Helped with adding to the community resource guide for DHS Denver County
  • Provided assistance with difficult clients (de-escalate)
  • Provided crisis management, in-home services, and ongoing support for kinship placement as needed
  • Maintained working relationships with case works, guardian-ad-lidem, and other community partners
  • Documented all contacts with clients and collaterals and complete case activity logs within the State Database TRAILS system
  • Attended VOICES meetings (with all staff connected to the case)
  • Completed initial walkthroughs of a clients home, kinship support needs assessments, kinship orientation, certification, and all other required paperwork necessary to facilitate a Kinship Placement
  • Educated providers with reunification efforts, and setting appropriate boundaries
  • Developed safety plans with kinship placements as needed
  • Provided direct in-home services including, but not limit to, parenting skills, life skills, child development, behavior management, etc.
  • Trained new interns on the kinship care placement packet and how to complete and orientation
  • Assist supervisor with printing and organizing packets, and creating databases 
Human Services Advocate, 03/2013 to 09/2014
Alphanumeric SystemsLincolnshire, IL,
  • Monitored and Supervised family interactions with families that their children have been removed
  • Supported case plan goals through teaching, role modeling, and demonstration
  • Participated in case meetings, to share pertinent information about the families progress
  • Created a training calendar for the advocate staff
  • Coordinated and direct clients to get necessary information
  • Reported critical incidents to staff or supervisors within 24 hours
  • Transported children from visitations to their home
  • Referred clients to outside agencies and help them fill out applications
  • Maintained working relationships with case works, guardian-ad-lidem, and other community partners
  • Provided assistance in crisis situations
  • Completed and maintain written documentation within the State Database TRAILS system
Program Specialist for Food Stamps and Medicaid, 01/2012 to 03/2013
Arapahoe County Human ServicesCity, STATE,
  • Conducted extensive interviews to determine initial and on-going eligibility for County citizens requesting public assistance.
  • Entered client information into a complex computer system (CBMS) during the interview for Family Medicaid, Adult Medicaid, and Food Assistance.
  • Assisted customers with completion of applications; advise them of their rights and responsibilities; send appropriate notices to customers for action taken on cases.
  • Coordinated and direct clients to get necessary information. This requires follow-up with clients and re-evaluation of their eligibility status.
  • Processed changes reported on cases through phone, mail and personal contact.
  • Made all changes to customer's cases within mandated deadlines including process all applications, initial and re-determinations, within mandated time frames.
  • Made referrals to customers needing other services such as mental health, housing and/or domestic violence.
  • Developed and maintained good communications with outside agencies.
  • Established claims for overpayments.
  • Cleared and responded to voice mail and Remedy tickets according to the priority assigned by Call Center.
  • Referred cases with questionable household circumstances to Investigations Unit.
  • Shared information with other units, counties, and State agencies as appropriate.
  • Attended trainings to maintain/enhance knowledge and professionalism.
Medicaid Outreach Specialist, 07/2011 to 01/2012
Boulder CountyCity, STATE,
  • Attended community events to enroll residents in Medicaid 
  • Provided information about the Medicaid program
  • Attended meetings and spoke about the outreach program
  • Scheduled office visits with new clients for open enrollment (answered questions, explained the process, assisted with enrollment application, copied documents, and entered the application into CBMS)
  • Created fliers and put together the application packets
  • Worked along with the near by schools to provide further information
  • Entered food stamp applications as well into CBMS
Human Services Coordinator, 06/2009 to 05/2011
Fountain Fort Carson School District 8City, STATE,
  • Coordinated outreach events, supervised community agency members for the yearly Back to School Fair, and the Reach Out and Read Program.
  • Entered data into the student applications system for the school district (when new students arrive to schools throughout the year).
  • As a Liaison I asked different agencies for donations for the school district alternative school students, the back to school fair, and the Reach Out and Read events.
  • Other administrative duties included directing, scheduling, preparing, dictation, creating memos, letters, mail merging, list serves and taking minutes for the monthly meetings with surrounding agencies (such as DHS, WIC, YMCA, Head Start, Fountain Fort Carson School District 8, Salvation Army, and many more).
  • Assisted clients with applications, translation, referrals to other agencies both government and non-profit as well as screening.
  • Advocated for district students, the parents, and the families of the community.
  • Informed the community of upcoming events by creating flyers for each event and notifying other agencies and clients via email, phone and mail.
  • Worked closely with Fort Carson to assist military families with referrals.
  • Building warden of building signs, code enforcement, keys, room reservations, safety and parking.
  • Crisis intervention specialist for families in need.
  • Implemented, managed, and continually updated the Fountain Community Services Website and the very first Community Resources Directory.
  • Provided assistance with food pantries at the YMCA, and DHS.
  • Ordered office and agency equipment and materials that were needed.
Disaster Assistance Specialist II, 06/2008 to 01/2009
Health And Human Services CommissionCity, STATE,
  • Obtained and verified required client information to determine eligibility for state grants
  • Interviewed clients and authorized representatives to gather information to determine eligibility
  • Processed changes to client status, overpayments, and adjustments or restored benefits
  • Documented case records using automated equipment to form a record for client
  • Made referrals to other state agencies and provided community resources
  • Assist victims in meeting disaster related expenses or serious needs 
Trainer, 06/2007 to 06/2008
Texas Parks And WildlifeCity, STATE,
  • Processed reservations for TPWD and LCRA Parks
  • Handled operator calls
  • Provided information about the State Parks to campers
  • Processed sales of the Texas State Park Pass and OHV Registrations
  • Trained new hire Peak Employees on How to make reservations
  • Coordinated special outings with new employees with all the different parks
  • Helped condense the training manual
  • Took payments from campers, transferred reservations, and canceled reservations
  • Created a Power Point on all of the training material
Social Worker - Visiting Teacher, 2005 to 06/2007
Child Incorporated Head StartCity, STATE,
  • Scheduled home visits with clients (caseload of 24 families) bi-weekly
  • Advised parents of upcoming events and meetings
  • Worked with Child Protective Services Case Workers on my clients progress 
  • Assisted families with requirements that needed to be met by the CPS Case Workers
  • Assisted families with social services issues and provided resources or referrals  
  • Set goals for families to achieve higher standards
  • Prepared lesson plans for parents to do in the home with the child (in the areas where the child was struggling)
  • Assisted pre-k teacher with children in classroom
  • Answered phone calls and filed paperwork
  • Prepared weekly reports for supervisor of my progress  
Bachelor of Science: Psychology , Expected in 2015
Colorado Christian University - Online,
Associate of Science: Human Services, Expected in 2011
Kaplan University - Online,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Colorado Christian University
  • Kaplan University

Job Titles Held:

  • I-VE Kinship Specialist
  • Human Services Advocate
  • Program Specialist for Food Stamps and Medicaid
  • Medicaid Outreach Specialist
  • Human Services Coordinator
  • Disaster Assistance Specialist II
  • Trainer
  • Social Worker - Visiting Teacher


  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: