i t specialist resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Skills
Technical Reporting
Project Implementation
Needs Assessment
Application Installations
Technical Documentation
Troubleshooting
System Upgrades
Troubleshooting and Diagnostics
Software Implementation
Customer Service
User Support
Software Installation
Hardware and Peripherals
LAN/WAN
Hardware Diagnostics
Technical Support
Hardware Upgrades
MS Office Proficiency
Microsoft Outlook
Experience
I.T. Specialist, 12/2021 to Current Zebra Technologies Corp. – Trenton, NJ,
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Documented repair processes and helped streamline procedures for future technical support actions.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Used remote login tools to assist clients with technical and product questions.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Assisted customers with various types of technical issues via email, live chat and telephone.
Stayed abreast of latest software developments to enhance job knowledge.
Handled customer service issues by providing guidance or escalating for advanced support.
Maintained up-to-date case documentation for future reference.
Served as first point of contact for incoming technical service calls and emails.
Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Assisted customer in understanding products, components and systems using technical demonstration.
Implementation Specialist, 12/2019 to 12/2021 We Source – Paris, TX,
Cultivated relationships with sales team to support and supply corrective actions.
Managed configuration, installation and troubleshooting of applications and software for clients.
Educated clients by explaining all technology issues in terminology that was simple to understand.
Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
Reviewed project scope ahead of installation to understand customer expectations and important details.
Created client rapport to grow profitability.
Answered user inquiries to resolve computer software or hardware operation problems.
Supervised and directed workers engaged in installation of data communication equipment and software.
Developed training materials and procedures or trained users in proper use of hardware or software.
Maintained positive working relationship with fellow staff and management.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Performed variety of clerical and administrative duties pertaining to on-site support.
Evaluated software or hardware to recommend improvements or upgrades.
Inspected equipment and read order sheets to prepare for delivery to users.
Forklift Operator, 09/2014 to 03/2019 FedEx Freight – City, STATE,
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Maintained current forklift training and certification as required by company policies.
Communicated with supervisor and other warehouse staff to coordinate work.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Inspected lifts before use to prevent damage to goods.
Used handheld scanners for warehouse management system compliance.
Packaged, labeled and tagged goods before transfer.
Checked shipments for damaged or incorrect items.
Tied and secured loads to prevent shifting or damage to items.
Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Relocated goods from dock area to appropriate storage locations.
Communicated with team members to coordinate efficient and accurate movements.
Moved levers or controls of lifting devices to load, unload or stack material.
Estimated weights, heights and centers of balance to make precise placements.
Weighed materials or products to record data on tags or labels.
Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
Followed safe practices to mix and apply chemicals.
Education and Training
Certificate Of Completion : Information Technology, Expected in 03/2020 to MyComputerCareer.com - Raleigh, NC GPA:
High School Diploma: , Expected in 05/2001 to Hart High School - Hart, GPA:
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