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Hvac Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance. Skilled HVAC specialist and expert in troubleshooting and diagnosing and repairing equipment problems. Exceptional skills working with A/C units and Refrigerant residential settings. I'm adept at explaining system issues to clients in clear and understandable way. Contributes excellent customer service and technical skills to every project. Accomplished HVAC Technician with strong knowledge of and experienced in equipment start-up and troubleshooting. Collaborates well with co-workers. Well-versed in testing connections, repairing components and charging refrigeration systems. Demonstrated success in working alone or as part of a team to complete refrigeration maintenance, repairs and installations quickly and accurately. Skilled Refrigeration Mechanic with hardworking and diligent mentality. Competent in diagnosing and correcting faults in individual units and complex systems. Reads and interprets blueprints, schematics and manuals to complete accurate repairs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious customer service agent with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Service-focused agent bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Appliance Repair
  • Team Building
  • Decision Making
  • Equipment Calibration
  • Air Compressor Installation
  • Verbal and Written Communication
  • Heavy Lifting
  • Device Testing
  • Customer Service
  • Insulation Installation
  • HVAC and Refrigeration Systems
  • Preventative Maintenance
  • Piping and Brazing
  • Safety Procedures
  • Service Reporting
  • Employee Training
  • Troubleshooting and Diagnostics
  • Environmental Control Systems
  • Quality Control
Work History
HVAC Technician, 04/2021 to 07/2021
Accor HotelsScottsdale, AZ,
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Tested chemical levels in refrigerators and freezers to verify compliance with regulations.
  • Monitored building environmental conditions.
  • Evaluated status of refrigeration liquids for safety and compliance purposes.
  • Repaired and replaced motors, bearings and belts.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Consulted with project management during group installations.
  • Calibrated equipment to achieve maximum efficiency.
  • Kept accurate records of time and materials used for each job to compile into service reports.
Customer Service Representative, 01/2020 to 04/2020
Ameripride Services, Inc.Wilkes Barre, PA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided ongoing guest service.
  • Implemented and developed customer service training processes.
  • Entered orders into computer database system.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
Customer Service/ Truck Unloader/Certified Forklift Operator, 07/2018 to 01/2020
Walmart EnterpriseCity, STATE,
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Unloaded materials and goods at designated locations for best project availability.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Used equipment such as pallet and bailor to process excess materials and support recycling efforts.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Completed inventory cycle counts and documented all information in TC-70 or miniature computer reports to give to inventory manager.

  • Checked items against documentation for accuracy.
  • Removed orders from storage, wrapped and staged for shipments.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Communicated with floor managers to determine merchandise placement.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Manually counted Number of picked and packaged orders for any loss.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Education
No Degree: HVAC Installation And Repair, Expected in
Penn Foster Career School - Scranton, PA
GPA:
High School Diploma: , Expected in 05/2018
Glynn Academy - Brunswick, GA
GPA:
Certifications
  • Epa Certified
  • Forklift Certified

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Resume Overview

School Attended
  • Penn Foster Career School
  • Glynn Academy
Job Titles Held:
  • HVAC Technician
  • Customer Service Representative
  • Customer Service/ Truck Unloader/Certified Forklift Operator
Degrees
  • No Degree
  • High School Diploma