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HVAC and Appliance Technician Resume Example

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HVAC AND APPLIANCE TECHNICIAN
Professional Summary
I am a task oriented, results driven professional with a background in logistics, counseling, administration, security, and troubleshooting. As a Soldier in the US Army, I spent eight years working in a fast-paced, team- oriented environment; I am also very technically inclined; I have a long history with third party software, desktop support, troubleshooting, and the inner workings of desktop computers. In both my military and civilian jobs, I have often served as unofficial tech support.
Skill Highlights
  • Microsoft Office (10 years)
  • Desktop Support (10 years)
  • Network Security (2 years)
  • Computer Hardware (10 years
  • Mechanical (2 years)
  • Customer Relations (7 years)
  • Pneumatics (2 years)
  • Hydraulics (2 years)
Professional Experience
HVAC and Appliance Technician
August 2016 to September 2016Dave's Appliance － Nampa, ID
  • Diagnosed and repaired household and commercial appliances such as washers, dryers, dishwashers, refrigerators, stoves, ranges, water heaters, furnaces, AC units, etc.
  • Performed preventative, and periodic maintenance on Furnaces and Air Condition units.
  • Provided customers with estimates of labor cost for repair.
  • Wrote invoices and calculated costs of parts and labor.
  • Operated a service truck and maintained the truck's part supply.
Dental Technician
April 2016 to August 2016Atlas Resell Management － Boise, ID
  • Performed function tests, maintenance, repairs, and refurbish jobs on a very large variety of dental and medical equipment.
  • Proficient at testing, diagnosing, and repairing dental air compressors, steam chamber sterilizers, ultrasonic scalers, vacuum pumps, bitewing x-rays, dry heat sterilizers, air abrasion units, caries detection aids, porcelain ovens, surgical microscopes, medicament dispensers, and Nitrous Oxide Flowmeters.
  • Regularly refurbished various types of sterilizers, the most notable being StatIMs and Midmark M11s and M9s.
  • Was the Atlas Resell Management Forklift Instructor
  • Created and managed the tech workshop's parts inventory and ordering system.
Dental Technician Apprentice
March 2015 to April 2016Atlas Resell Management － Boise, ID
  • Performed function tests, maintenance, repairs, and refurbish jobs on a very large variety of dental and medical equipment.
  • Proficient at testing, diagnosing, and repairing dental air compressors, steam chamber sterilizers, ultrasonic scalers, vacuum pumps, bitewing x-rays, dry heat sterilizers, air abrasion units, caries detection aids, porcelain ovens, surgical microscopes, medicament dispensers, and Nitrous Oxide Flowmeters.
Logistics Specialist and Customer Service Concierge
September 2014 to March 2015Atlas Resell Management － Boise, ID
  • Researched, planned, and coordinated movement of high-value medical and dental equipment from external consignor locations to customer locations, from external locations to Atlas' inbound inventory site, from customer locations to Atlas' Returns site, and from Atlas' outgoing shipping site to customer locations.
  • Additionally, maintained good relations with Atlas' customers.
  • Addressed shipping, functionality, and billing issues with various customers and worked diligently to accomplish satisfactory results for both parties.
  • Coordinated with the shipping, sales, accounting, and technician departments in order to address customer concerns and issues.
Department Lead, Shipping
October 2013 to September 2014Atlas Resell Management － Boise, ID
  • Managed and prioritized the picking of orders to be shipped.
  • Directed Shipping Agents in their daily tasks and enforced high standards of packaging quality.
  • Personally developed more effective methods for shipping dental lights and dental chairs.
  • Was Atlas Resell Management's Ladder Safety Officer.
  • Communicated daily with customers regarding shipping quotes, shipping options, and shipping methods.
  • Communicated daily with Atlas' Customer Service and Sales Departments regarding rush orders and meeting the special requests of customers.
  • Regularly communicated with freight and ground vendors with regards to shipping rates and the handling of outgoing product.
  • Maintained good business relationships with freight and ground carriers.
  • Maintained an outstanding level of flexibility in dealing with the needs and requests of the Operations and Customer Service Departments.
  • Assisted Operations Manager with Inventory Control and warehouse organization.
  • Maintained Forklift Operation certification.
  • Used Standing Forklifts for moving large pallets and picking freight orders.
  • Coordinated external shipments through white-glove movers such as MoveIt and United Van Lines.
  • Maintained business relationship with representatives of white-glove moving companies.
  • Prepared Commercial Invoices and Certificates of Origin for international shipments.
  • Palletized, banded and crated large freight shipments for international shipping.
  • Communicated with customs agents in numerous foreign countries regarding the movement of products.
Lead Officer
March 2012 to March 2013Securitas Security Services USA, Inc － Boise, ID
  • Provided client with friendly, contained security and outstanding customer service.
  • Led a team of five Security Officers and trained several others.
  • Personally responsible for maintaining a high standard of security at client site while under construction.
  • Maintained flexibility of procedures and tasks due to the ever changing nature of security site.
  • Composed and prepared training program for Security Officers new to the site.
  • Communicated with supervisor, branch manager, and field service manager on any employee issues or site changes.
  • Patrolled client buildings and searched for signs of disturbance.
  • Reported any security violations, suspicious activity, and potential hazards to client contact.
  • Performed exceptionally as a member of a motivated team and maintained a high level of professionalism.
  • Alerted local law enforcement to observed violations of the law.
Logistic/Operational Support
June 2010 to October 2011National Guard － Lewiston, ID
  • Communicated with Company and Brigade level units to coordinate logistical support.
  • Prepared all unit/ organizational supply documents.
  • Maintained unaccompanied access status to vault while maintaining preparedness to respond quickly to any breaches of vault security.
  • Communicated with county and local police for emergency response to breaches of security.
  • Maintained responsibilities two levels above pay grade.
Chaplain's Assistant
February 2010 to April 2014National Guard － Boise, ID
  • Maintained reports, files, and administrative data for religious operations.
  • Assessed unit morale for targeted religious support.
  • Typed military and non-military correspondence in draft and final copy.
  • Managed religious support operations during training exercises.
  • Escorted Unit Chaplain to various sites throughout the state of Idaho.
  • Provided direction for Soldiers struggling with depression, family issues, and PTSD.
  • Responded to Red Cross messages by pulling Soldiers out of training and assisted them in getting home when family emergencies arose.
Education and Training
No Degree : Philosophy, 2010University of Idaho － Moscow, IDPhilosophy - Had to drop out due to military deployment.
High School Diploma : 2007South Salem High School － Salem, OR
Work History
Shipping Agent
August 2016 to October 2016Atlas Resell Management － Boise, ID
Inventory Clerk
March 2013 to August 2013Atlas Resell Mangement － Boise, ID
Human Resources Specialist
February 2008 to February 2010Idaho Army National Guard － Lewiston, ID
Human Resources Specialist
April 2006 to February 2008US Army Reserves － Portland, OR
Courtesy Clerk
September 2004 to October 2007Roth's Family Market － Salem, OR
Personal Information
  • Place of Birth: Salem, OR

  • Date of Birth: 10th of September, 1988

  • Present Resident in Kuna, ID

  • Sex: Male

  • Status: Married with 2 children (ages 5 and 2)

  • Hobbies: Martial Arts, Hiking, Computers, Board Games, Tinkering

Willing to relocate: Anywhere
Skills
Microsoft Office (10 years), Desktop Support (10 years), Network Security (2 years), Computer Hardware (10 years), Mechanical (2 years), Customer Relations (7 years), Pneumatics (2 years), Hydraulics (2 years), Electrical (2 years), Firearms (10 years), Security (10 years)
Additional Information
  • Authorized to work in the US for any employer
  • LINKS http://www.linkedin.com/in/rorydenno
  • MILITARY SERVICE Service Country: United States Branch: US Army Rank: Specialist (E4) April 2006 to April 2014
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Resume Overview

Companies Worked For:

  • Dave's Appliance
  • Atlas Resell Management
  • Securitas Security Services USA, Inc
  • National Guard
  • Atlas Resell Mangement
  • Idaho Army National Guard
  • US Army Reserves
  • Roth's Family Market

School Attended

  • University of Idaho
  • South Salem High School

Job Titles Held:

  • HVAC and Appliance Technician
  • Dental Technician
  • Dental Technician Apprentice
  • Logistics Specialist and Customer Service Concierge
  • Department Lead, Shipping
  • Lead Officer
  • Logistic/Operational Support
  • Chaplain's Assistant
  • Shipping Agent
  • Inventory Clerk
  • Human Resources Specialist
  • Courtesy Clerk

Degrees

  • No Degree : Philosophy , 2010
    High School Diploma : 2007

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