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Human Service Specialist 3 Resume Example

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HUMAN SERVICE SPECIALIST 3
Professional Summary

Client- and Quality-focused Human Services Specialist with skills needed to properly multitask, explain programs, policies and procedures to clients of all cultures and ethnicities. Experienced employee with more than six years of analyzing data to determine client eligibility and troubleshoot discrepancies. Successful maintaining an exceptional level of quality, while assisting team members, establishing working relationships with clients, community resources, and other agency staff.

Skills
  • Excellent written and verbal communication skills
  • Excel in troubleshooting, research and resolution
  • Superlative training and mentoring practices
  • Motivational and supportive team building
  • Project organization
  • Insightful operational improvement
  • Highly proficient in the current ONE system, MMIS, TRACS, DHR, EDMS, FSM navigation, OWL Navigation, Microsoft Office Suite
  • Impeccable Customer service
  • Professional telephone demeanor
  • Relationship development
  • In-depth knowledge of MAGI medical program
Work History
03/2014 to Current
Human Service Specialist 3Department Of Human Services, State Of Oregon – Salem, OR
  • Resolve encountered incorrect data entry or eligibility determination problems
  • Answer high volume of calls and providing excellent customer service skills, applying effective listening and question response skills
  • Interview participants, obtaining information needed to determine MAGI-Medicaid eligibility, supporting application completion, both verbally and through written correspondence
  • Review MAGI-Medicaid applications, renewals, and incoming requested verification information, determining eligibility and continued eligibility, for individuals
  • Interpret and apply policies, procedures and guidelines, as applicable, to each participant
  • Utilize system resources, including IEVS, Work Number, OVERS, and SAVE for participant information verification, as needed
  • Provide assistance to community partners. Explaining policies and procedures
  • Narrate participant and assistor communications within current ONE system and/or TRACS
  • Cultivate productive, safe, and mutually respectful work atmosphere, projecting enthusiasm for the agency, and teams that contribute to it's ongoing growth and success
  • Perform continuous research, reference OARs, Family Services Manual, transmittals, and governmental websites, keeping abreast of most recent and accurate policies, procedures, and laws
  • In-depth working knowledge using current ONE system, MMIS, DHR, TRACS, EDMS, Microsoft Office Suite, Work Number, SAVE, OVERS, and VineLink
  • Actively participate in trainings and seminars to continuously improve skills and knowledge, strengthening professional development
  • Maintain excellent attendance record
  • Developed team communications and information for Integrated Eligibility updates
11/2013 to 03/2014
Human Services Specialist 3Oregon Health Authority, State Of Oregon – Salem, OR
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested
  • Processed applications and ensured that sensitive data was kept confidential
  • Participated in trainings and seminars to improve skills set and knowledge
  • Completed data entry tasks with accuracy and efficiency
  • Sorted documents and maintained organized filing process
  • Evaluated source documents to locate information needed for each data entry field
  • Verified accuracy and validity of data entered in databases
  • Used Siebel to input data from OHP applications, maintaining 95% accuracy
08/2010 to 09/2010
Document Imaging SpecialistAncestry.Com Operations Inc. – Salem, OR
  • Verified appropriateness of image quality against company standards
  • Prepared physical archival documents, books and digital files in compliance with company guidelines
  • Assisted with document troubleshooting, including corrupt documents and files
  • Manipulated and converted documents to meet needs of individual projects
  • Completed transmittal logs and stored in files for specified durations
  • Transmitted documents, organized revisions and tracked changes
11/2003 to 09/2010
Exhibitor Operations ManagerVIRGO Publishing LLC – Phoenix, AZ
  • Partnered with vendors and suppliers to effectively manage and budget for inventory.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Supervised onsite team, at times 30+, including caterers, audio-visual technicians, and facility management team.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Generated client retention by accurately organizing and executing trade shows and events with up to 500 exhibitors.
  • Increased customer satisfaction by resolving operational and fulfillment issues.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, and resourcing, for various events.
  • Factored concerns such as traffic flow patterns, location limitations and safety issues into every design.
Education
12/1998
Bachelor of Arts: Journalism
University of St. Francis - Joliet, IL
  • Minored in Graphic Design
Associate of Arts: ArtCollege of DuPage - Glen Ellyn, IL
SSP Processing Center Internal Projects
  • Integrated ONE Eligibility Change Guide - Prepare, support, and help Team members though the ONE Eligibility Transformation process by keeping them abreast of upcoming changes that can be expected, and by gathering feedback to assist in the preparation for the upcoming event. working collaboratively to meet your needs on the technical and the people side of change.
  • Phase 1 Call Center Phone System Lessons Learned Session - Provide feedback on successes and challenges of Phase 1 of the Call Center Solution (Phone System) - SSP Processing Center.
  • System Improvement Group - ONE-user brainstorming meeting regarding suggested improvements to the ONE system.
  • Passive Renewal Notice Workgroup - Edit / Re-write verbiage of ONE-generated Automated Renewal Notice.
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Resume Overview

Companies Worked For:

  • Department Of Human Services, State Of Oregon
  • Oregon Health Authority, State Of Oregon
  • Ancestry.Com Operations Inc.
  • VIRGO Publishing LLC

School Attended

  • University of St. Francis
  • College of DuPage

Job Titles Held:

  • Human Service Specialist 3
  • Human Services Specialist 3
  • Document Imaging Specialist
  • Exhibitor Operations Manager

Degrees

  • Bachelor of Arts : Journalism
    Associate of Arts : Art

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