Houston Specialist resume example with 15 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Senior Manager with more than 15 years of experience working with eligibility programs and vulnerable Texans. Data driven manager skilled in managing both processes and people. Skilled in operations management, human resources and working with nonprofit and government entities to meet the needs of the community. Proficient user of Microsoft software programs and MIS databases. Ready to apply expertise and experience to develop and increase production within your company.
Skills
Program development and management
Program leadership and direction
Continuous Process Improvement
Data collection and analysis
Customer Service
Planning
Government missions
Team Work
Project Management
Documentation and reporting
Work History
Houston Specialist, 10/2019 - Current Cushman & Wakefield Inc – San Marcos, TX,
Review documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs for over 50 tenants
Manage over 22 calls per day for two days a week
Calculate tenant rent amounts to prepare leases and contracts
Assist applicants in filling out housing applications and verifying assets
Schedule appointments with applicants to gather information and explain benefits processes
Assess information gleaned from interviews to determine eligibility for housing programs
Follow guidelines when reviewing applicant data to determine eligibility for economic assistance
Program Manager, 12/2009 - 08/2018 Alphanumeric Systems – Cambridge, MA,
Supervised and performed human resource management functions for 49 mobile employees and 4 - 7 direct line supervisors
Reviewed all recommendations of disciplinary action to ensure that actions were defensible
Defended terminations/separations to ensure unemployment benefits were not paid by the State of Texas
Implemented and led monthly meetings, opening up dialog with area managers to discuss perceived barriers which led to increased communication and production
Created templates to assist direct supervisors with coaching sessions, disciplinary actions and eligibility for FMLA
Coordinated daily tasks to ensure appropriate services were being provided to vulnerable Texans in 13 counties
Assisted in development of policies and procedures
Conducted programmatic and operational audits on exploitation cases, bids and contracts
Recommended process and procedural changes to improve quality of service and program performance
Established and maintained long-range plans for quality assurance
Interacted with customers and clients to identify business needs and requirements
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Met with project stakeholders on regular basis to assess progress and make adjustments
Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
Monitored financial expenditures, obligations and budgets
Maintained tight production timetables and quality standards to provide to Commissioner at a moments notice
Attended and conducted meetings to connect organizational representatives, community members and clients
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
Posted, screened, interviewed and hired 22 non FLSA covered employees
Devised tools and benchmarks to improve performance and keep teams on task
Collected historical data and performed research to develop program cost estimates, budgets and benchmarks
Analyzed and interpreted impact of federal, state and local legislation on APS program
Trainer, 06/2007 - 11/2009 Texas Dept Of Family & Protective Services – City, STATE,
Demonstrated use of automated equipment for safety assessment classes and monitored use to maintain safety of clients
Developed more than 75 individualized plans to help trainees reach expectations within predetermined timeliness
Tracked attendance and progress against goals for 75 employees
Scheduled and taught classroom and online courses to increase learning opportunities
Quickly adapted training plans for client needs, keeping timeliness, budgets and program desires in mind
Identified and proactively solved internal problems related to employee turnover by revamping training approach
Recognized and tapped talented staff to fill key positions and maximize productivity
Tracked progress in Learning Station and adapted plans to maintain progress
Documented progress of more than 75 trainees and recommended for continued employment or termination
Adult Protective Services Specialist, 01/2005 - 05/2007 Texas Dept Of Family & Protective Services – City, STATE,
Obtained and supplied information to Social Security Administration and Department of Aging and Disability to provide best possible guidance to clients
Interviewed and evaluated over 1000 clients, including conducting in home safety and risk assessments
Administered assessments and developed goals based on specific disabilities and barriers to performing activities of daily living
Collaborated with court, law enforcement and community providers
Communicated goals, plans and progress to guardians
Provided case management services, counseling, education and life-skills training to diverse, vulnerable population
Wrote reports and case summaries and compiled work records, including required statistics
Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams
Assessed clients for abuse and neglect and compiled documentation for court reports
Referred clients to social services agencies
Investigated and documented suspected cases of abuse, neglect and exploitation
Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs
Secured housing, medical and mental health care for clients by working with Harris County Psychiatric Hospital, Harris County Guardianship, Harris Health and Houston Housing Authority
Managed caseload ranging from 25 - 45 individuals monthly
Collaborated with hospital social workers to assist with discharge planning
Collaborated with multidisciplinary teams of psychologists, physicians, attorneys, social workers and law enforcement to create and implement service plans
Education
Bachelor of Science: Criminal Justice, Expected in 1988 - University of Louisiana At Lafayette - Lafayette, LA GPA:
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