Housekeeping Aide Resume Example
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HOUSEKEEPING AIDE
Summary
Dedicated Customer Service worker with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Skills
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Experience
Housekeeping Aide, Trinity Health Corporation, July 2020-April 2021Upper Providence , PA
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
- Utilized personal protective equipment reduce chemical splashing incidents.
- Verified each completed room against standard plans to maintain consistency.
- Added new soaps, shampoos and other amenities to each room.
- Disposed of hazardous materials in appropriate containers.
- Inspected public bathrooms on daily basis.
- Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
- Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
- Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
- Swept and damp-mopped private stairways and hallways.
- Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
- Logged and documented cleaning activities and reported on issues.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Organized supplies for efficient use based on expected customer needs.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Server, Concord Hospitality, January 2017-June 2020Waukegan , IL
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared and served cold, hot and dessert beverages to guests.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
- Calculated charges, issued table checks and collected payments from customers.
- Rearranged tables and chairs, located or rolled extra silverware and prepared for large groups.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Meat Department Clerk, Community Food Co-Op, August 2015-October 2016Bellingham , WA
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
- Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
- Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
- Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
- Adhered to all department procedures for safety management, meat handling and prevention of cross-contamination.
- Checked products for temperature and expiration dates to maintain consumer safety.
- Kept detailed track of inventories and restocked products in cold storage units.
- Educated customers on meat choices and preparation methods to increase sales.
Education and Training
High School DiplomaThomas C. Clark High School, , CityAugust 2010
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Thomas C. Clark High School
Job Titles Held:
- Housekeeping Aide
- Server
- Meat Department Clerk
Degrees
- High School Diploma
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