, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service worker with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Skills
Customer service-focused
Servicing rooms
Deep cleaning procedures
High-volume dining
Menu knowledge
Food safety understanding
Point of Sale (POS) system operations
Quality control
Safe food handling
Equipment maintenance
Safety awareness
Inventory stocking
Problem resolution
Team contribution
Organizational skills
Experience
07/2020 to 04/2021Housekeeping AideTrinity Health Corporation | Upper Providence, PA,
Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
Utilized personal protective equipment reduce chemical splashing incidents.
Verified each completed room against standard plans to maintain consistency.
Added new soaps, shampoos and other amenities to each room.
Disposed of hazardous materials in appropriate containers.
Inspected public bathrooms on daily basis.
Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
Swept and damp-mopped private stairways and hallways.
Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
Logged and documented cleaning activities and reported on issues.
Interacted pleasantly with clients and guests when performing daily duties.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Washed and polished glass windows and doors to keep entryways clear and professional.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Requested maintenance orders to fix non-working equipment and address room damage.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Organized supplies for efficient use based on expected customer needs.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Checked inventory for required supplies and made lists for needed cleaning products.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
01/2017 to 06/2020ServerConcord Hospitality | Waukegan, IL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared and served cold, hot and dessert beverages to guests.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
Calculated charges, issued table checks and collected payments from customers.
Rearranged tables and chairs, located or rolled extra silverware and prepared for large groups.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
08/2015 to 10/2016Meat Department ClerkCommunity Food Co-Op | Bellingham, WA,
Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
Adhered to all department procedures for safety management, meat handling and prevention of cross-contamination.
Checked products for temperature and expiration dates to maintain consumer safety.
Kept detailed track of inventories and restocked products in cold storage units.
Educated customers on meat choices and preparation methods to increase sales.
Education and Training
Expected in 08/2010High School Diploma | Thomas C. Clark High School, San Antonio, TX, GPA:
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