LiveCareer-Resume

housekeeping aide resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service worker with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.

Skills
  • Customer service-focused
  • Servicing rooms
  • Deep cleaning procedures
  • High-volume dining
  • Menu knowledge
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Quality control
  • Safe food handling
  • Equipment maintenance
  • Safety awareness
  • Inventory stocking
  • Problem resolution
  • Team contribution
  • Organizational skills
Experience
Housekeeping Aide, 07/2020 to 04/2021
Trinity Health CorporationUpper Providence, PA,
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Utilized personal protective equipment reduce chemical splashing incidents.
  • Verified each completed room against standard plans to maintain consistency.
  • Added new soaps, shampoos and other amenities to each room.
  • Disposed of hazardous materials in appropriate containers.
  • Inspected public bathrooms on daily basis.
  • Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
  • Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
  • Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
  • Swept and damp-mopped private stairways and hallways.
  • Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
  • Logged and documented cleaning activities and reported on issues.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Organized supplies for efficient use based on expected customer needs.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Server, 01/2017 to 06/2020
Concord HospitalityWaukegan, IL,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared and served cold, hot and dessert beverages to guests.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
  • Calculated charges, issued table checks and collected payments from customers.
  • Rearranged tables and chairs, located or rolled extra silverware and prepared for large groups.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Meat Department Clerk, 08/2015 to 10/2016
Community Food Co-OpBellingham, WA,
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
  • Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
  • Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
  • Adhered to all department procedures for safety management, meat handling and prevention of cross-contamination.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Educated customers on meat choices and preparation methods to increase sales.
Education and Training
High School Diploma: , Expected in 08/2010 to Thomas C. Clark High School - San Antonio, TX,
GPA:

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Resume Overview

School Attended

  • Thomas C. Clark High School

Job Titles Held:

  • Housekeeping Aide
  • Server
  • Meat Department Clerk

Degrees

  • High School Diploma

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