Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Passionate Customer service agent motivated to positively impact individuals with knowledgeable and caring legal support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities.

  • Customer-focused
  • Effective problem solver
  • Shipping, receiving and warehousing
  • Cash Handling
  • Sales expertise
  • Sales proficiency
  • Account management
  • Complaint resolution
  • Negotiation expert
  • Customer Service 10+ Years
  • Team Building
  • Skilled trainer
Work History
Housekeeping Aide, 01/2020 - Current
Grane Kittanning, PA,
  • Prepared rooms with top-notch standards every time.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Removed soiled sheets, washcloths and towels.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Dusted and polished surfaces to achieve attractive shine.
  • Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
  • Transported soiled linens to laundry facilities.
  • Assisted maintenance department with stripping, waxing, and buffing of floors.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Reported equipment malfunctions or breakdowns to your supervisor .
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
  • Inspected condition of all vacant rooms at beginning of shift.
  • Made beds quickly to maximize team efficiency.
  • Met requests for guests for extra towels, ice buckets, pillows and blankets.
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
  • Replenished guest room toiletries such as soap, shampoo and paper products.
  • Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.

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Housekeeping Manager, 01/2015 - Current
Pyramid Hotel Group Charlotte, NC,
  • Placed orders for housekeeping supplies and guest toiletries.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Completed schedules, shift reports and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Managed laundry, including sorting, washing, drying and ironing.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.
Lead Teacher, 01/2019 - 04/2020
Fullbloom Hoffman Estates, IL,
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.

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Call Center Representative, 01/2017 - 01/2019
Mlm Home Improvement Philadelphia, PA,
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed over Number debit and credit card and electronic check payments per Timeframe with Software and Software.
  • Completed over Number outbound calls per shift to deliver Type and Type prepared survey scripts.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Educated customers on company systems, form completion and access to services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Operated POS system to itemize and complete average of Number customer purchases.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Entered orders into Type computer database system.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided ongoing guest service, including Product or Service advice.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Stocked shelves and managed inventory through Action and Action.
  • Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Optimized customer support by establishing collaborative service environment.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed, updated and organized Software databases to handle customer and Type data.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

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Associate Degree In Nursing: Nursing Education, Expected in 01/2019
Central Piedmont Community College - Charlotte, NC

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School Attended

  • Central Piedmont Community College

Job Titles Held:

  • Housekeeping Aide
  • Housekeeping Manager
  • Lead Teacher
  • Call Center Representative


  • Associate Degree In Nursing

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