LiveCareer-Resume

housekeeping aide resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a confident and energetic Customer Service Representative. I have always been passionate about serving customers. I thrive in a challenging and fast-paced environment. Interacting freely with customers and resolving issues quickly. I am a diligent and personable customer service representative seeking a position in which my communication skills are combined with my problem-solving skills to ensure amazing customer service. Nevertheless, I am Capable of handling multiple tasks in a fast-paced environment while keeping customers happy and smiling while resolving their issues in the shortest time possible. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Cleaning Methods
  • Exceptional Time Management
  • Washing Windows
  • Natural Cleaning Products
  • Ergonomics and Safety Training
  • Closet Detailing
  • Storage Area Management
  • Guest Service and Support
  • Mopping and Buffing Floors
  • Customer Support
  • Inbound and Outbound Calling
  • Data Entry
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Call Documentation
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Safety Regulations
Experience
04/2022 to 02/2023 Housekeeping Aide Allina Health Systems | Faribault, MN,
  • Monitored common areas for cleanliness and safety.
  • Completed regular and thorough cleaning of equipment, floors and furniture.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Used cleaning chemicals following proper guidelines.
02/2020 to 01/2021 Food Service Supervisor Main Line Health, Inc. | Springfield, PA,
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Performed continuous evaluations of employee performance and service levels.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Received food orders from individuals and explained offerings.
  • Set up, restocked and cleaned dining areas.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Assembled and served meals according to specific guest requirements.
  • Washed, peeled and seeded fruits and vegetables.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Packaged and bagged cooked food and prepared items.
  • Refilled condiments, napkins and server workstations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
02/2017 to 01/2020 Customer Service Cashier Whole Foods | Superior, CO,
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
Education and Training
Expected in 05/2012 to to High School Diploma | Dr. Martin Luther King High School, New Orleans, LA, GPA:
Expected in to to | Biology Jackson State University, Jackson, MS GPA:

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Resume Overview

School Attended

  • Dr. Martin Luther King High School
  • Jackson State University

Job Titles Held:

  • Housekeeping Aide
  • Food Service Supervisor
  • Customer Service Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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