Housekeeping Aide resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I have been in housekeeping for 2 year at Mather VA which I enjoy but I am looking for a different challenge as A medical support assistant. I am Professional and well-rounded with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including ability to collaborate and communicate with a wide range of clients to accomplish team goals settings to ensure all needs are met for my clients. I am very independent and can set priorities and organize my work to meet work deadlines and ensuring compliance with established processes, polices, and regulations. I also have the ability to communicate tactfully and effectively rather it be by phone, writing or in person. This may include preparing reports in various formats and presenting data to various organizational levels.

  • Customer service-focused
  • Point of Sale (POS) system operations
  • Effective sales techniques
  • Safe food handling
  • Check payment processing
  • Policy/program development
  • Supervision and training
  • Performance improvements
  • Inventory control
  • Project management
  • Customer experiences
  • Financial administration
  • Purchasing and planning
  • Team building and motivation
  • Team oversight
  • Billing dispute resolution
  • Claims processing
  • Accounts receivable expertise
  • Bill payment
  • Check processing
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • 75 WPM typing speed
  • Organization and efficiency
  • Office equipment operations
  • Business operations understanding
  • PC proficient
  • Tech-savvy
  • Correspondence management
  • Professional and polished presentation
  • Document control
  • Security understanding
  • Data entry
  • Multitasking and prioritization
  • Multitasking ability
  • Certified Microsoft Office Specialist
07/2018 to Current Housekeeping Aide Health Alliance Of Hudson Valley | Stony Point, NY,
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replenished guest supplies and amenities.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Informed supervisor when supplies were low.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
  • Use cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
06/2016 to 06/2018 Waitress Holiday Retirement | Tulsa, OK,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Increased sales of key menu items through effective upselling.
  • Carried6 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
02/2015 to 06/2018 General Manager Ncsoft | Newport Beach, CA,
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed talent acquisition and oversight for over 20 internal/external placements.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Managed scheduling for 20 employees to ensure optimal productivity.
  • Motivated and led team members to work together to achieve targets.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
01/2004 to 01/2010 Office Manager Vivendi | Charlotte, NC,
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Provided information to callers and drafted office emails.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Scheduled appointments based on availability and established load parameters.
  • Answered calls to help over 50 customers each week.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Revised orders, finalized invoices and created billing logs to oversee more than 10,000 in monthly accounts receivable for Sacramento location.
  • Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
  • Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Eliminated billing inaccuracies by reconciling 15 accounts monthly.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Reported sales taxes by calculating requirements on paid invoices.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Gathered information to produce accounts payable reports for review.
Education and Training
Expected in 2006 GED | Foothill High School, Sacramento, CA GPA:

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Resume Overview

School Attended

  • Foothill High School

Job Titles Held:

  • Housekeeping Aide
  • Waitress
  • General Manager
  • Office Manager


  • GED

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