Housekeeping Aide Resume Example
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HOUSEKEEPING AIDE
Summary
Meticulous [Job Title] with experience in large hotels and private residences. Valued for impeccable standards in maintaining tidy, clean and pleasant environment for clients and guests. Skilled at kitchen and bathroom cleaning and performing routine inspections to make sure spaces are sanitary.
Detail-focused Data Entry Clerk with [Number] years of experience and extensive training in word processing and database management. Effective at coordinating multiple, concurrent projects. Dedicated to delivering results quickly and in line with expectations.
Skills
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Experience
Sprenger Health Care Systems | Massillon , OHHousekeeping Aide09/2018 - 02/2019
- Verified each completed room against standard plans to maintain consistency.
- Utilized personal protective equipment reduce chemical splashing incidents.
- Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Exceeded company standards for cleanliness, sanitation and presentation.
- Disposed of hazardous materials in appropriate containers.
- Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
- Added new soaps, shampoos and other amenities to each room.
- Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
- Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
- Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
- Replaced linens and made beds efficiently to meet demanding daily schedules.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Montage Hotels | Park City , UTAccurate Research and Information Services 08/1996 - 09/2018
- Streamlined day-to-day office processes to meet long-term goals.
- Pulled patient records and transferred information to appropriate parties.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Created new programs that resulted in increasing productivity and customer satisfaction.
Texas Steakhouse | City , STATEServer06/1999 - 12/2001
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Greeted newly seated guests quickly and efficiently.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education and Training
Concord University | City, StateSome College (No Degree) in General Studies
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Resume Strength
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- Word choice
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Resume Overview
School Attended
- Concord University
Job Titles Held:
- Housekeeping Aide
- Accurate Research and Information Services
- Server
Degrees
- Some College (No Degree) in General Studies
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