Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I have extensive customer service, organizational, and problem solving skills. I have always worked well under pressure and have the ability to make sound decisions. With an upbeat, positive attitude. Specialized in quality, speed and process optimization. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships. I enjoy learning and catch on to new tasks swiftly

I have strong computer skills, developing and maintaining Microsoft applications, HWBO ordering systems, eProgesa, along with other internal and external software. I am fluent in the organizations SOPs, AABB and FDA regulations have been involved in development of systems with

I have a high commitment to our organization and the success of it.

  • Reliable and trustworthy
  • Customer service
  • Work ethic
  • Proficient in HWBO systems
  • Time management
  • Customer Service
  • Technologically savvy
  • Problem-solving abilities
09/2018 to Current
Hospital Service Technician Agiliti Health Mobile, AL,
  • Maintained proficiency in eProgesa and HWBO to handle daily requirements.
  • Worked on programing and updating HWBO with Jason Crabtree.
  • Worked with internal HWBO team to obtain in-depth understanding of products.
  • Trained newly hired to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees at the beginning of each session.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Worked closely with Hospitals to maintain day-to-day operations.
  • Prepared and administered blood products.
  • Followed strict aseptic techniques in compliance to SOPs ensuring the safety of all products.
  • Checked compatibility of product to fulfill the wants and needs of hospitals.
  • Exceeded company productivity standards on consistent basis.
  • Answered customers' questions and addressed problems in person and via phone.
  • Documented conversations with customers to track requests, problems and solutions.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Delivered fast, friendly and knowledgeable service for routine questions.
  • Answered customer questions and addressed concerns insuring their wants and needs of products will be fulfilled and met.
  • Upheld privacy and security requirements established by HIPPA.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified issues through root cause analysis to implement corrective action using Reese monitoring system on areas with Temperature sensitivity.
  • Documented and scoped actions taken to resolve issues with temperature sensitive areas.
  • Reported problems with company systems and vehicles for quick resolution.
08/2017 to 09/2018
Laboratory Technician Sazerac Company Lafayette, IN,
  • Collected, labeled and stored lab samples according to laboratory SOPs.
  • Recorded, reported and posted specimen results in company software.
  • Isolated, identified and prepared specimens for examination.
  • Adhered to all laboratory requirements and enforced compliance with regulations.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality to SOP regulation.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Cleaned and sterilized lab area, tools and equipment.
  • Performed all duties in compliance with internal SOPs.
  • Assured quality customer services.
  • Prepared all blood components for centrifugation, separation, freezing, thawing, washing, storage, sterile docking, transformation, and filtration.
  • Assured product quality with volume, assay, requirements, appearance and time requirements.
  • Maintains accurate records physically and electronically for component production.
  • Performed receipt of freshly drawn units and samples.
  • Unpacked, evaluated and routed samples for testing.
  • Performed labeling of routine ,special and quarantine components.
  • Maintained detailed oriented skills.
  • Maintained strong communication, organization and analytical skills.
  • Maintained donor, patient and employee confidentiality.
  • Completed all lab technologist levels.
  • Trained new hires on all lab tasks and eProgesa program.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
06/2014 to 08/2017
Lifeguard Erickson Living Matthews, NC,
  • Kept watch over swimmers to respond quickly to distress situations.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Patrolled pool and deck areas to identify anyone in need of assistance and provide immediate care.
  • Monitored pool and deck areas for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
  • Identified emergency situations, including potential drownings and entered water within seconds for lifesaving measures.
  • Cleaned, brushed and vacuumed pool two times per day.
  • Maintained strong proficiency in CPR, First Aid and Water Rescue techniques to provide optimal support to individuals in distress.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Kept equipment in good working order with frequent inspections and minor repairs.
06/2013 to 06/2016
Barista Whole Foods Northbrook, IL,
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Greeted on average 30 customers daily being only employee on shift, answered questions and recommended drinks and pastries.
  • Managed morning rush on average 50 customers with efficient, levelheaded customer service being only the only employee on shift.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction. while being only employee on shift.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Listened to customer desires and needs to recommend optimal products.
  • Trained entire staff of 2 baristas in new smoothie program offerings and procedures.
  • Received and accurately processed customer payments.
  • Described menu items to customers and suggested products based on stated preferences.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Greeted guests with pleasant smile and superior customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Brewed approximately 2 batches of coffee per morning, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Maintained highest standards of conduct and service to support company reputation.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Decreased food and utensil waste by 5% through allowing customers the use of personal coffee mug.
  • Ordered, received and stocked supplies and retail products.
  • Increased special item sales by 10% via daily menus with changing specials.
Education and Training
Expected in 05/2017
High School Diploma:
Hawley High School - Hawley, MN,

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School Attended

  • Hawley High School

Job Titles Held:

  • Hospital Service Technician
  • Laboratory Technician
  • Lifeguard
  • Barista


  • High School Diploma

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