I have extensive customer service, organizational, and problem solving skills. I have always worked well under pressure and have the ability to make sound decisions. With an upbeat, positive attitude. Specialized in quality, speed and process optimization. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships. I enjoy learning and catch on to new tasks swiftly
I have strong computer skills, developing and maintaining Microsoft applications, HWBO ordering systems, eProgesa, along with other internal and external software. I am fluent in the organizations SOPs, AABB and FDA regulations have been involved in development of systems with
I have a high commitment to our organization and the success of it.
Skills
Reliable and trustworthy
Customer service
Work ethic
Proficient in HWBO systems
Time management
Customer Service
Technologically savvy
Problem-solving abilities
Experience
09/2018 to Current
Hospital Service TechnicianAgiliti Health – Mobile, AL,
Maintained proficiency in eProgesa and HWBO to handle daily requirements.
Worked on programing and updating HWBO with Jason Crabtree.
Worked with internal HWBO team to obtain in-depth understanding of products.
Trained newly hired to fill key positions and maximize productivity.
Explained goals and expectations required of trainees at the beginning of each session.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Worked closely with Hospitals to maintain day-to-day operations.
Prepared and administered blood products.
Followed strict aseptic techniques in compliance to SOPs ensuring the safety of all products.
Checked compatibility of product to fulfill the wants and needs of hospitals.
Exceeded company productivity standards on consistent basis.
Answered customers' questions and addressed problems in person and via phone.
Documented conversations with customers to track requests, problems and solutions.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Delivered fast, friendly and knowledgeable service for routine questions.
Answered customer questions and addressed concerns insuring their wants and needs of products will be fulfilled and met.
Upheld privacy and security requirements established by HIPPA.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Identified issues through root cause analysis to implement corrective action using Reese monitoring system on areas with Temperature sensitivity.
Documented and scoped actions taken to resolve issues with temperature sensitive areas.
Reported problems with company systems and vehicles for quick resolution.
08/2017 to 09/2018
Laboratory TechnicianSazerac Company – Lafayette, IN,
Collected, labeled and stored lab samples according to laboratory SOPs.
Recorded, reported and posted specimen results in company software.
Isolated, identified and prepared specimens for examination.
Adhered to all laboratory requirements and enforced compliance with regulations.
Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality to SOP regulation.
Monitored lab supplies and proactively replenished for convenience and availability.
Cleaned and sterilized lab area, tools and equipment.
Performed all duties in compliance with internal SOPs.
Assured quality customer services.
Prepared all blood components for centrifugation, separation, freezing, thawing, washing, storage, sterile docking, transformation, and filtration.
Assured product quality with volume, assay, requirements, appearance and time requirements.
Maintains accurate records physically and electronically for component production.
Performed receipt of freshly drawn units and samples.
Unpacked, evaluated and routed samples for testing.
Performed labeling of routine ,special and quarantine components.
Maintained detailed oriented skills.
Maintained strong communication, organization and analytical skills.
Maintained donor, patient and employee confidentiality.
Completed all lab technologist levels.
Trained new hires on all lab tasks and eProgesa program.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
06/2014 to 08/2017
LifeguardErickson Living – Matthews, NC,
Kept watch over swimmers to respond quickly to distress situations.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Monitored behaviors for safety violations and took steps to prevent further violations.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Patrolled pool and deck areas to identify anyone in need of assistance and provide immediate care.
Monitored pool and deck areas for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Identified emergency situations, including potential drownings and entered water within seconds for lifesaving measures.
Cleaned, brushed and vacuumed pool two times per day.
Maintained strong proficiency in CPR, First Aid and Water Rescue techniques to provide optimal support to individuals in distress.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Kept equipment in good working order with frequent inspections and minor repairs.
06/2013 to 06/2016
BaristaWhole Foods – Northbrook, IL,
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Cleaned and sanitized work areas, utensils and equipment.
Greeted on average 30 customers daily being only employee on shift, answered questions and recommended drinks and pastries.
Managed morning rush on average 50 customers with efficient, levelheaded customer service being only the only employee on shift.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Maintained calm demeanor during high-volume periods and special events.
Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction. while being only employee on shift.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Listened to customer desires and needs to recommend optimal products.
Trained entire staff of 2 baristas in new smoothie program offerings and procedures.
Received and accurately processed customer payments.
Described menu items to customers and suggested products based on stated preferences.
Monitored cafe for seating availability, safety and wellbeing of guests.
Greeted guests with pleasant smile and superior customer service.
Operated cash register, collected payments and provided accurate change.
Educated customers on beverage menu items and provided samples of daily brews.
Protected store assets and facilities by complying with company policies and procedures.
Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational.
Brewed approximately 2 batches of coffee per morning, keeping watchful eye on levels to avoid empty machines during peak shop hours.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Maintained highest standards of conduct and service to support company reputation.
Memorized official and off-menu preparations to serve all customer beverage desires.
Decreased food and utensil waste by 5% through allowing customers the use of personal coffee mug.
Ordered, received and stocked supplies and retail products.
Increased special item sales by 10% via daily menus with changing specials.
Education and Training
Expected in 05/2017
High School Diploma: Hawley High School - Hawley, MN, GPA:
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