(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable in Case Management and experienced in assessing needs for at-risk or crisis stricken individuals. Proactive and strong communicator with passion for helping others. Motivated with high-level integrity and strong desire to help resolve challenges. Compassionate and client-driven attitude; offering extensive knowledge of services, treatment and issue resolution methods for even the most difficult cases.

  • Efficient and Detail-Oriented
  • Proficient Case Management skills
  • Strong Verbal and Written Communication
  • Proficient in Database Management
  • Proficiency in Microsoft Office and State database navigation such as NCFAST and SALESFORCE.
  • Knowledgeable in Administrative and Office Support procedures
  • Skilled in Data Entry and Maintenance of client records
  • Documentation proficiency
  • Exels in working in a team setting or Independently
Lee's McRae College Banner Elk, NC, Expected in 05/2022 Bachelor of Science : Human Services - GPA :
  • 3.55 GPA
  • Dean's List
  • Graduated with Honors
Western Piedmont Community College Morganton, NC Expected in 05/2016 Associate of Science : Human Services - GPA :
  • 3.7 GPA
  • President's List
  • Graduated with Honors
  • Phi Theta Kappa Graduate
McDowell Technical Community College Marion, NC Expected in 07/2008 GED : - GPA :
Work History
Texas Roadhouse Holdings Llc - HOPE Specialist
Bubbas33 Wichita, KS, 03/2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements if program ineligible.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Utilized skills of Case Management
    by contacting applicants and providing status updates, requesting needed documentation, and perform general case management tasks.
  • Displayed knowledge of computer literacy skills by using NCORR's System of Record, Salesforce, to advance files, record information, and record call logs.
  • Responsible for Verifying household income, application content for eligibility, calculating award values, creation of award records, and use Nintex/DocuSign to execute program agreements with landlords and tenants.
  • Displayed the ability to apply and interpret established policies and processes in a customer service setting while working in a fast-paced environment with various deadlines.
  • Demonstrated professional written and verbal communication skills
  • Proficiency using computer programs and applications such as MS Word, Excel and Outlook
    Showcased knowledge of the principles and practices of public and business administration guidelines.
Burke County Department Of Social Services - Income Maintenace Caseworker Lvl 1
City, STATE, 07/2017 - 05/2018
  • Developed individual plans for self-sufficiency.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using NCFAST.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Isothermal Planning & Development Commission - Administrative Assistant
City, STATE, 07/2015 - 05/2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams using electronic appointment software.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored all staff employee's work calendar and scheduled appointments, meetings and travel.
  • Assisted all center staff with task and logged minutes for state recordkeeping.
Manpower - Contracted Worker
City, STATE, 01/2012 - 05/2013
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment through inspections and safety procedures to reduce safety risks.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Restocked items on shelves and bins to keep inventory available.
  • Adhered to company policies, safety procedures and performance standards.

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School Attended

  • Lee's McRae College
  • Western Piedmont Community College
  • McDowell Technical Community College

Job Titles Held:

  • HOPE Specialist
  • Income Maintenace Caseworker Lvl 1
  • Administrative Assistant
  • Contracted Worker


  • Bachelor of Science
  • Associate of Science
  • GED

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