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honda recall specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Reliable General Service Administrator with track record of perfect attendance. Thrives in team-oriented or self-motivated environments. Offers articulate communication skills, both verbal and written.

General Service Administrator with background as Customer Service and Independent Contractor looking to join a growing entrepreneurial organization as part of the Executive team.

Skills
  • Residential customer service
  • Client-focused service
  • Personal service
  • Intake services
  • Service level agreements
  • Customer service skills
  • Exceptional customer service
  • Customer service management
  • Independent Contractor Cleaning Services
  • Excellent recall skills
  • Recall notifications
Experience
Honda Recall Specialist, 01/2020 - Current
American Honda/Market Source City, STATE,
  • Conduct field canvassing, “door knocks” at identified addresses with Dealerships and independently to facilitate repairs, or close cases with required documentation.
  • Create action plans for Honda/Acura Dealerships to increase recall completion rates
  • Utilize MarketSource Salesforce.com dashboard to review air bag case closures.
  • Complete, upload and record all information to specific requirements in Salesforce.com.
  • Conduct presentations at Honda Regional meetings.
  • Identify, contact and present at community outreach and canvassing events to increase awareness of the recall and affected vehicles.
  • Partner with Dealership(s) outreach activities,
  • Communicate and resolve dealership/customer issues, apply for “goodwill” decisions (customer compensation) to close additional cases
  • Continuously monitor and report on the effectiveness of community outreach plans; adjust as necessary
  • Serve as the liaison between the customer and Honda’s Customer and Campaign Support Center, identifying and referring customers who require additional follow-up
  • Partner with District Parts and Service Manager to communicate dealer relation or goodwill issues
  • Subject matter expert on Honda/Acura Recall information
  • Utilize mapping and route optimization tools to effectively maximize productivity.
Independent Contractor, 01/2016 - 01/2019
EA Cleaning Service LLC City, STATE,

Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries by 100%.

  • Maintained high standards of safety, productivity and quality for every job.
  • Assigned duties to each employee based upon his or her skills set and monitored progress daily.
  • Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Coordinated strategic flow of business intelligence data to users.
  • Reported to Contractor each week with project updates and estimated completion dates, noting any delaying issues.
  • Planned and delegated work for multiple cleaning crews.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Supervised material usage and contractor hours to keep projects in line with budgets.
  • Managed team member schedules and individual assignments for cleaning crew.
  • Recorded supplies, equipment and employee work hours for every job.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Created weekly schedules and disseminated to employees, giving cleaning projects adequate coverage.
Certified Lube/Pit Technician, 01/2013 - 05/2015
Grease Monkey City, STATE,

Greeted all customers, cashed out all customers, detailed all cars, filled in for Lube Tech when needed , assisted in the Pit when needed.

  • Followed up with each customer and went over any service needed on the vehicle as well as going over all preventive maintenance and processing the work order that the customer agreed to.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Communicated with customers to explain estimates and provide expected delivery and repair timeline's; addressed customer questions or concerns to enhance customer satisfaction.
  • Performed oil changes and other key services.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
General Service Administrator, 07/1998 - 03/2001
Office Scapes City, STATE,

Was responsible for all Government contracts.

Coordinated all work crews for each project.

Followed up on all contracts

Tracked all ordered furniture for each contract as well as dealing with with each vender.

Handled all customer service as well as customer relations to assure our customer were always satisfied with product as well as work performance and the completion of the project.

Reported to the Vice President weekly to give a weekly financial forecast as well as turning in a monthly financial forecast

Handled Accounts Receivable for my department.

Last year there I handed in $65,000 in signed paid outstanding contracts.

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Monitored multiple databases to keep track of all company inventory.
Education and Training
Associate of Science: Business, Expected in
-
Temple College - Temple, TX
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • Temple College

Job Titles Held:

  • Honda Recall Specialist
  • Independent Contractor
  • Certified Lube/Pit Technician
  • General Service Administrator

Degrees

  • Associate of Science

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