I'm a motivated person who brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. I'm easy to shine light on a rainy day and can bring positive, great energy to any workplace. I can easily turn a frown upside down and an outgoing listener/learner. I truly get along well with others, friendly and will smile at anyone who cross paths with me or whom i have the pleasure of working with. Determined to show up on time and get better at what I do each and everyday to be the best employee a company can wish for.
Skills
Excellent Communication
Leadership
Customer service
Public Speaking
Hand Arm Strength
Computer Technology/Software
Hand Tool Use
Organization
Ability to work with high degree of integrity and promote positive company image.
Adaptability
Decision-making
Power tool use
Negotiations
Fast Learner
Conflict Resolution
Team Work
Bilingual
Empathy
Time Management
Ability To Follow Instructions And Procedures Easily
Equipment safety
Maintenance understanding
Active listening
Experience
02/2019 to 05/2021
Homeless Outereach SpecialistCoin Cloud – Las Vegas, NV,
Remained calm and professional in stressful circumstances and when dealing with unhappy individuals , effectively diffusing situations.
Engaged members of the street population to build relationships and connect them with available services such as housing, local resources such as food, clothing, medical, showers, id replacements, and family reconnection.
Greeting and actively engaging the public to reinforce the perception that the area is safe and friendly.
Engage social service partners to understand their services, engagement processes and challenges they face in helping the local street population.
Helped homeless individuals signed up for phones and income.
Patrolled community on foot consistently throughout the day
Provided directions, business referrals, and hospitality escorts to tourists and guests as well as shelter drop offs.
Deescalated violent and or verbal aggressive amongst homeless population.
Provided daily follow ups with each patient to ensure and update information on the process and or provide food, clothing, or a phone to make a call to whomever.
08/2017 to 02/2019
Loss Prevention SpecialistFedex – Montgomery, NY,
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Maintained lowest shrink in market of MOS % year over year after implementing in our district.
Trained new hires and other teams on effective protocol to support loss prevention initiatives and programs at other stores in La County.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Directed and led employees, supervising activities to drive productivity and efficiency.
09/2018 to 03/2019
Delivery CourierUnited Parcel Service, UPS – City, STATE,
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
Used strong time management skills to coordinate parcels for prompt delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
02/2016 to 08/2018
Cashier/Cook's AssistantMcDonald's – City, STATE,
Maintained high productivity by efficiently processing cash, credit, debit and payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues regarding customer complaints and escalated worsening concerns.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
Expected in 06/2021
Associate of Science: West Los Angeles College - Culver City, CA GPA:
3.6 GPA
Dean's List Honoree 2020-2021
Expected in 06/2021
Associate of Arts: Los Angeles Southwest College - Los Angeles, CA GPA:
Dean's List Honoree 2018-2021
Adult Skills Education Award
CareerFitter Scholarship
3.5 GPA
Expected in 06/2018
High School Diploma: Nathaniel Narbonne Senior High School - Harbor City, CA GPA:
3.3 GPA
Dean's List Honoree 2014-2018
2018 Senior Class President
4x City Champ 1x State Champ 2x Runner up State Champs of the Narbonne Gauchos Football Team
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