him systems manager resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Experienced IT Professional with over 15 years in developing solutions to complex IT/business opportunities, complex multi-vendor project management, pedagogy development and instruction, healthcare informatics, federal/state policy implementation and resolution management.
Education and Training
University of North Texas Denton, Texas Expected in Ph.D. : Information Systems - GPA : Ph.D. Information Systems, University of North Texas, Denton, Texas.
Baylor University Waco, Texas Expected in M.B.A. : International Management - GPA : M.B.A. International Management, Baylor University, Waco, Texas.
Ouachita Baptist University Arkadelphia, Arkansas Expected in B.B.A. : Economics - GPA : B.B.A. Economics, Ouachita Baptist University, Arkadelphia, Arkansas.
Skill Highlights
  • Knowledge/Skills
  • Excellent project management skills, including leading large, cross-functional initiatives that impact the organization
  • Strong technical, analytical, and problem solving skills and excellent communication skills with the ability to explain technical jargon to business people and business processes, challenges and issues to technical people
  • Demonstrated leadership ability in complex projects involving multiple vendors and in-house resources within all levels of an organization.
  • Experience in milestone-driven delivery, developing comprehensive project plans, schedules and coordinating development and timely delivery of all project deliverables
Professional Experience
Crane Co. - HIM Systems Manager
Fort Worth, TX, 09/2012 - Current
  • Lead IT implementation of the Private Option, an Arkansas approach to Medicaid expansion, where the State uses premium assistance to purchase qualified health plans (QHPs) offered in the individual market through the Arkansas insurance Marketplace for individuals who are newly eligible for coverage under Title XIX of the Social Security Act. Responsibilities
  • Serve as state's Medicaid liaison for integration of a new eligibility system to the Medicaid Management Information System and Private Option operational modules
  • Participate in the design, development or implementation phases of the modernization for an eligibility business area and in the preparation of project estimates and deliverables
  • Analyze current business processes and governance to identify gaps and potentials improvements related to IT systems; redesign/design and document business processes related to IT systems
  • Manage teams and facilitate stakeholder input in the identification of business requirements, functional design, process design, testing, and defining support procedures.
  • Establish standards by which deliverables are measured, understand the process used to create deliverables, review deliverables against established standards, and identify gaps and root causes
  • Conduct on-going reviews of integrator deliverables through systems development life cycle
  • Consult with State SMEs and vendors, offering expertise to ensure optimal design and implementation of new system.
Faires & Garrett - Market Research Analyst
City, STATE, 07/2010 - 04/2012
  • Developed recommendation from complex data and business analyses
  • Translated business requirements and unstructured business issues into data analytic problems
  • Established metrics required to measure business performance, and recommended the go-forward strategy to address performance gaps
Texas A & M University - Information Systems Professor
City, STATE, 07/2007 - 06/2010
  • Revolutionized IT scholarly research practices through fusing multi-disciplinary education arenas resulting in transdisciplinary research.
  • Delivered complex learning solutions using adult learning pedagogy to individual contributors.
  • Servant Leader through instructed audiences to engage the learner, encourage participation, and produce desired outcomes.
  • Identified key gaps in instructional materials and developed creative instructional and delivery methods utilizing various learning solutions /technologies.
  • Served as the subject matter expert in IT content domains.
  • Courses taught: Applied Business Research, Database Management Systems, Management Information Systems, Project Management, E-Commerce, and Internet & Online Technologies.
University Of North Texas - Teaching Fellow/Research Assistant in the Department of Information Systems
City, STATE, 07/2005 - 06/2007
  • Responsible for classroom instruction and management of 400 students per academic semester.
  • Engaged students in the learning process by exhibiting passion for teaching and students.
  • Effectively planned and prepared for classes and promoted student success by accommodating various learning styles.
  • Managed a learning environment with advance preparation, constructive feedback, and response to learner needs.
  • Responsible for classroom instruction and management of 200 students per academic semester.
  • Managed research study participants including recruitment, interviews to qualify candidates, and follow-up.
  • Collected and analyzed data, generated status reports, edited various versions of documents
Henderson State University - Business School Professor
City, STATE, 07/2000 - 10/2001
  • Provided competency-based education that aligned with the University model of curricula.
  • Engaged in promoting successful learning outcomes and student retention
  • Incorporated legal, ethical, and cultural issues relevant to solution delivery by acting as a role model.
Teaching, Business Requirements, Recruitment, Database, Database Management, Learning Solutions, Project Management, Solutions, Subject Matter Expert, Governance, Integration, Integrator, Liaison, Life Cycle, Medicaid, Process Design, Security, Systems Development, Testing, Business Analyses, Market Research, Metrics, Translated, Excellent Communication Skills, Problem Solving, Project Plans

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Resume Overview

School Attended

  • University of North Texas
  • Baylor University
  • Ouachita Baptist University

Job Titles Held:

  • HIM Systems Manager
  • Market Research Analyst
  • Information Systems Professor
  • Teaching Fellow/Research Assistant in the Department of Information Systems
  • Business School Professor


  • Ph.D.
  • M.B.A.
  • B.B.A.

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