Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Health care Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Skilled resourceful and committed to addressing customer concerns with speed, accuracy and professionalism. Consistently meets and exceeds productivity goals.

Highlights
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Proficient with Microsoft Office Suite
  • ICD 9 - ICD 10
  • Zirmed
  • Navinet


  • BrightTree
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • High customer service standards
  • Meticulous attention to detail
  • Results-oriented
Accomplishments
  • Exceeded corporate target for customer satisfaction for 3 months in a row.
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Diligently completed all assigned tasks, working overtime as needed.
  • Managed call flow with up to 100 calls in a day.
Experience
Hi-Tech Customer Service Specialist (Health Care), 08/2015 to Current
LiferayDiamond Bar, CA,

Responsible for professionally responding to telephone inquiries from callers as they relate to health

services.Promptly answers, screens, and processes medical service requests and telephone inquiries

with strict adherence to confidentiality agreements and policies and procedures.Documented all customer

Field Interviewer (Data Collector), 07/2013 to 09/2014
AmplifyBrooklyn, NY,

Personally located the address of the pre-selected respondents with no previous appointment or prior contact, Performed screenings to determined eligibility of participation by screening a household member, and administered in-home interviews with the eligible respondents via CAPI,Compensated the selected individuals upon the completion of the survey which was conducted primarily in respondents' home or

business. Recorded and transmitted the confidential data to the home office.

Licensed Insurance Producer, 08/2012 to 03/2013
Circor InternationalHouston, TX,

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups from a compiled list of prospects. Executed a protection plan by calculating and quoting rates for immediate coverage; planned future follow-up visits and evaluations of needs, Obtained underwriting approval by completing application for coverage.

Administrative Assistant (Temp), 03/2011 to 08/2012
Agora Cyber Charter SchoolCity, STATE,

Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.

Arista Marketing/In-House Pharmaceutical Representative (Temp), 04/2010 to 11/2010
Source One Personnel/Infinity StaffingCity, STATE,

Called prescribers and marketed medication; maintained record of contacts; made heavy outbound calls.

Quality Assurance Assistant (Temp), 10/2009 to 02/2010
JEVS Human ServicesCity, STATE,

Prepared and arranged confidential files for audit; assisted Human Resource Department with administrative duties; performed mock audits in preparation for state audits; prepared employee health benefit packets.

Recruiter (Contractor), 10/2008 to 2010
Metro Public AdjustmentCity, STATE,

Marketed material and interviewed prospective opportunity seekers; mentored new contractors; consulted with home or property owners regarding their home owner policies.

Customer Service Representative (Temp), 07/2007 to 05/2008
Bear StaffingCity, STATE,
Updated account holders information; routed updated daily activity, available services, and promotions at customer's requests; corrected billing records.
Customer Service Representative/Account Assistant, 04/2005 to 06/2007
Empire TodayCity, STATE,

Traced missing COD's collected from contractors; conversed and corresponded with customers and company personnel to reconcile delinquent accounts, applying possible credits to accounts; managed shipping and receiving of defective merchandise;investigated and corrected errors resolving customer issues.

Switchboard Operator/Customer Service Representative, 04/2003 to 10/2003
Commerce Insurance ServicesCity, STATE,

Answered and transferred incoming calls to the appropriate department or agent;reserved conference rooms for corporate meetings and social gatherings; directed prospects in person to assigned conference rooms for appointments or interviews.

Education
Bachelor's: Business Administration, Expected in 2015
Gwynedd Mercy College - East Norriton, PA
GPA:
Diploma: Health Systems Administration, Expected in 2001
Academy of Computer Careers - Willingboro, NJ
GPA:
Certifications

PA Life and Accidental Insurance Producer

Skills

DELINQUENT ACCOUNTS, STUDENT RECORDS, CONFIDENTIAL DATA, RECRUITER, BILLING,QUOTING, MARKETING, OUTBOUND CALLS, INCOMING CALLS, SWITCHBOARD, MEDICAL TERMINOLOGY, MICROSOFT OFFICE, OFFICE MEDICAL, ORACLE, SALES, SEIBEL, AUDIT,ICD-9 ICD 10, BRIGHT TREE, NAVINET, ZIRMED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average

resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Gwynedd Mercy College
  • Academy of Computer Careers

Job Titles Held:

  • Hi-Tech Customer Service Specialist (Health Care)
  • Field Interviewer (Data Collector)
  • Licensed Insurance Producer
  • Administrative Assistant (Temp)
  • Arista Marketing/In-House Pharmaceutical Representative (Temp)
  • Quality Assurance Assistant (Temp)
  • Recruiter (Contractor)
  • Customer Service Representative (Temp)
  • Customer Service Representative/Account Assistant
  • Switchboard Operator/Customer Service Representative

Degrees

  • Bachelor's
  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: