Health care Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Skilled resourceful and committed to addressing customer concerns with speed, accuracy and professionalism. Consistently meets and exceeds productivity goals.
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Responsible for professionally responding to telephone inquiries from callers as they relate to health
services.Promptly answers, screens, and processes medical service requests and telephone inquiries
with strict adherence to confidentiality agreements and policies and procedures.Documented all customer
Personally located the address of the pre-selected respondents with no previous appointment or prior contact, Performed screenings to determined eligibility of participation by screening a household member, and administered in-home interviews with the eligible respondents via CAPI,Compensated the selected individuals upon the completion of the survey which was conducted primarily in respondents' home or
business. Recorded and transmitted the confidential data to the home office.
Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups from a compiled list of prospects. Executed a protection plan by calculating and quoting rates for immediate coverage; planned future follow-up visits and evaluations of needs, Obtained underwriting approval by completing application for coverage.
Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.
Called prescribers and marketed medication; maintained record of contacts; made heavy outbound calls.
Prepared and arranged confidential files for audit; assisted Human Resource Department with administrative duties; performed mock audits in preparation for state audits; prepared employee health benefit packets.
Marketed material and interviewed prospective opportunity seekers; mentored new contractors; consulted with home or property owners regarding their home owner policies.
Traced missing COD's collected from contractors; conversed and corresponded with customers and company personnel to reconcile delinquent accounts, applying possible credits to accounts; managed shipping and receiving of defective merchandise;investigated and corrected errors resolving customer issues.
Answered and transferred incoming calls to the appropriate department or agent;reserved conference rooms for corporate meetings and social gatherings; directed prospects in person to assigned conference rooms for appointments or interviews.
PA Life and Accidental Insurance Producer
DELINQUENT ACCOUNTS, STUDENT RECORDS, CONFIDENTIAL DATA, RECRUITER, BILLING,QUOTING, MARKETING, OUTBOUND CALLS, INCOMING CALLS, SWITCHBOARD, MEDICAL TERMINOLOGY, MICROSOFT OFFICE, OFFICE MEDICAL, ORACLE, SALES, SEIBEL, AUDIT,ICD-9 ICD 10, BRIGHT TREE, NAVINET, ZIRMED
Companies Worked For:
School Attended
Job Titles Held:
Degrees
