LiveCareer-Resume

hi tech customer service specialist health care resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Health care Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Skilled resourceful and committed to addressing customer concerns with speed, accuracy and professionalism. Consistently meets and exceeds productivity goals.

Highlights
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Proficient with Microsoft Office Suite
  • ICD 9 - ICD 10
  • Zirmed
  • Navinet


  • BrightTree
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • High customer service standards
  • Meticulous attention to detail
  • Results-oriented
Education
Gwynedd Mercy College East Norriton, PA Expected in 2015 Bachelor's : Business Administration - GPA :
Academy of Computer Careers Willingboro, NJ Expected in 2001 Diploma : Health Systems Administration - GPA :
Certifications

PA Life and Accidental Insurance Producer

Accomplishments
  • Exceeded corporate target for customer satisfaction for 3 months in a row.
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Diligently completed all assigned tasks, working overtime as needed.
  • Managed call flow with up to 100 calls in a day.
Experience
Liferay - Hi-Tech Customer Service Specialist (Health Care)
Diamond Bar, CA, 08/2015 - Current

Responsible for professionally responding to telephone inquiries from callers as they relate to health

services.Promptly answers, screens, and processes medical service requests and telephone inquiries

with strict adherence to confidentiality agreements and policies and procedures.Documented all customer

Amplify - Field Interviewer (Data Collector)
Brooklyn, NY, 07/2013 - 09/2014

Personally located the address of the pre-selected respondents with no previous appointment or prior contact, Performed screenings to determined eligibility of participation by screening a household member, and administered in-home interviews with the eligible respondents via CAPI,Compensated the selected individuals upon the completion of the survey which was conducted primarily in respondents' home or

business. Recorded and transmitted the confidential data to the home office.

Circor International - Licensed Insurance Producer
Houston, TX, 08/2012 - 03/2013

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups from a compiled list of prospects. Executed a protection plan by calculating and quoting rates for immediate coverage; planned future follow-up visits and evaluations of needs, Obtained underwriting approval by completing application for coverage.

Agora Cyber Charter School - Administrative Assistant (Temp)
City, STATE, 03/2011 - 08/2012

Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.

Source One Personnel/Infinity Staffing - Arista Marketing/In-House Pharmaceutical Representative (Temp)
City, STATE, 04/2010 - 11/2010

Called prescribers and marketed medication; maintained record of contacts; made heavy outbound calls.

JEVS Human Services - Quality Assurance Assistant (Temp)
City, STATE, 10/2009 - 02/2010

Prepared and arranged confidential files for audit; assisted Human Resource Department with administrative duties; performed mock audits in preparation for state audits; prepared employee health benefit packets.

Metro Public Adjustment - Recruiter (Contractor)
City, STATE, 10/2008 - 2010

Marketed material and interviewed prospective opportunity seekers; mentored new contractors; consulted with home or property owners regarding their home owner policies.

Bear Staffing - Customer Service Representative (Temp)
City, STATE, 07/2007 - 05/2008
Updated account holders information; routed updated daily activity, available services, and promotions at customer's requests; corrected billing records.
Empire Today - Customer Service Representative/Account Assistant
City, STATE, 04/2005 - 06/2007

Traced missing COD's collected from contractors; conversed and corresponded with customers and company personnel to reconcile delinquent accounts, applying possible credits to accounts; managed shipping and receiving of defective merchandise;investigated and corrected errors resolving customer issues.

Commerce Insurance Services - Switchboard Operator/Customer Service Representative
City, STATE, 04/2003 - 10/2003

Answered and transferred incoming calls to the appropriate department or agent;reserved conference rooms for corporate meetings and social gatherings; directed prospects in person to assigned conference rooms for appointments or interviews.

Skills

DELINQUENT ACCOUNTS, STUDENT RECORDS, CONFIDENTIAL DATA, RECRUITER, BILLING,QUOTING, MARKETING, OUTBOUND CALLS, INCOMING CALLS, SWITCHBOARD, MEDICAL TERMINOLOGY, MICROSOFT OFFICE, OFFICE MEDICAL, ORACLE, SALES, SEIBEL, AUDIT,ICD-9 ICD 10, BRIGHT TREE, NAVINET, ZIRMED

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Resume Overview

School Attended

  • Gwynedd Mercy College
  • Academy of Computer Careers

Job Titles Held:

  • Hi-Tech Customer Service Specialist (Health Care)
  • Field Interviewer (Data Collector)
  • Licensed Insurance Producer
  • Administrative Assistant (Temp)
  • Arista Marketing/In-House Pharmaceutical Representative (Temp)
  • Quality Assurance Assistant (Temp)
  • Recruiter (Contractor)
  • Customer Service Representative (Temp)
  • Customer Service Representative/Account Assistant
  • Switchboard Operator/Customer Service Representative

Degrees

  • Bachelor's
  • Diploma

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