Helicopter Repair Technician Sergeant E5 resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Equipment Troubleshooting and Repair
  • Voltage Meters
  • Professional Relationships
  • Commercial Projects
  • Active Listening
  • Usability Improvements
  • Materials and Labor Costing
  • Inventory Assessments
  • Schedule Preparation
  • Tool and Equipment Maintenance
  • Sales
  • Standard Operating Procedures Understanding
  • Management
Work History
09/2016 to Current HELICOPTER REPAIR TECHNICIAN/Sergeant E5 Lettuce Entertain You Enterprises | Edina, MN,
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality on $90 million dollar aircraft.
  • Completed repair and maintenance work on 12 aircraft over past year.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Performed work in adherence with aviation regulations and protocols.
  • Followed safety procedures while analyzing issues and working on aircraft.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Developed and implemented effective lesson plans to cover necessary material.
  • Created preventive maintenance and inspection lists and schedules to minimize breakdowns or disruptions in production processes.
  • Investigated and diagnosed causes of breakdowns and developed programs and solutions to reduce or eliminate future occurrences.
  • Maintained property and equipment inventory and crew assignments.
  • Determined necessity and type of additional resources and change of approach and techniques.
  • Developed training programs to improve employee skills and productively utilize labor.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Performed routine oil changes, tire rotations and headlight/taillight installations.
  • Completed necessary repairs and took vehicles for test drives to verify soundness.
  • Worked with diverse types of weather and ground conditions.
  • Wrote and revised maintenance procedures.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Maintained health, welfare and combat readiness of personnel within platoon.
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Confirmed environmental protection program compliance for spill prevention and contingency planning.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Trained, supervised and organized over 25 soldiers and personnel.
  • Developed communication documents, policies and required correspondence and maintained records accurately.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Prepared and delivered investigative reports and briefings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed over $90 million worth of equipment during garrison and deployment operations.
  • Advised Maintenance Control Officer regarding needed repairs and material readiness.
08/2015 to 08/2016 Car Hop Trugreen | Marienville, PA,
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Memorized orders and maintained 75% accuracy in high-traffic times.
03/2014 to 08/2016 Line Cook McDonald's | City, STATE,
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Increased sales by 60%
03/2013 to 08/2016 Lawn Care Specialist CRS Lawn Care | City, STATE,
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Developed lasting customer relationships and grew network over time.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Completed timesheets and project reports on time to maintain client files for future reference.
Expected in 05/2016 High School Diploma | Enterprise High School, Enterprise, AL GPA:
  • Management Training - 03 Sept 2021 to 29 Sept 2021
  • CH47 helicopter repairer course - 10 Jan 2017 to 12 May 2017

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Resume Overview

School Attended

  • Enterprise High School

Job Titles Held:

  • Car Hop
  • Line Cook
  • Lawn Care Specialist


  • High School Diploma

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