Multi-talented in customer service in-person/over the phone and consistently rewarded for success in multiple endeavors. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work as well if working alone, attention to detail and excellent organizational skills. Clear understanding of tasks at hand and training in multiple fields. Motivated to learn, grow and excel in whichever industry that requires my services.
Skills
HIPAA and HITECH requirements
Health records review
Training and mentoring
Proficient in different software systems
Problem resolution
Relationship development
MS Office
Accurate documentation
Effective communication
Team Building
Records review
Supervision
Process improvement
Team management
Work History
to
Health Information Management SpecialistCarle Foundation Hospital – Monticello, IL,
Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
Interacted and communicated easily with department personnel and public.
Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
Oversaw projects to revamp filing system, improving department productivity.
Kept accurate log of all requests for medical information and records.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Utilized multiple software platforms to manage and confirm patient data, such as insurance, demographic and medical history information.
Identified new methods to optimize medical records management.
Maintained accuracy, completeness and security for medical records and health information.
Reviewed charts and flagged incomplete or inaccurate information.
Handled all medical records calls to address patient inquiries and concerns.
Distributed and followed up on tenant renewal notices.
Validated rental eligibility by using Concord Management's verification process.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Performed background checks on apartment applicants.
Invited prospects to fill out application upon completion of property tour.
Escalated any major issues to property manager for immediate remediation.
Kept meticulous records of all correspondence between management and tenants.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Generated leads for sales and rental properties through cold calls and referrals.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
to
Insurance SpecialistBeacon Health System – Granger, IN,
Maintained confidentiality of patient finances, records and health statuses.
Followed up on denials, late payments, extensions and other special circumstances.
Coordinated with contracting department to resolve payer issues.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Resolved discrepancies in insurance payments by collaborating with carriers.
Processed eligibility and benefits verification and authorization requests.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Communicated effectively with staff, including members of operations, finance and clinical departments.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Created sources for continuous client referrals within community and with businesses using ability to deliver proper information and relatability.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Utilized multiple software systems to document and track customer account details.
Researched and resolved routine and complex issues.
Communicated verification and authorization status updates with claims department to facilitate decision-making for patient admissions and insurance coverage.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Maintained high standards of customer service by building relationships with clients.
Upsold additional products and services after identifying customer needs and requirements.
Education
Expected in 04/2011
High School Diploma: Port St. Lucie High School - Port Saint Lucie, FL GPA:
Expected in
Associate of Arts: Pre-Law Liberty University - , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
