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guest experience associate resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Well-rounded Guest experience associate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Self-motivated Guest experience associate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Inspiring Personal Trainer with comprehensive experience preparing and delivering fitness programs based on clients' goals. Friendly and motivational to set positive energy and tone. Skillful in creating actionable fitness plans for clients at all levels. Enthusiastic Personal Fitness Trainer dedicated to providing personalized attention and professional instruction to maximize clients' health and fitness goals. Polished in tracking and recording data to show progress of each client. Skillful in counseling clients in areas of nutrition for fat loss and muscle growth. Motivated professional offering Bachelor Degree in Informational Technology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Customer Service
  • Verbal and Written Communication
  • Key Management System
  • Flexible Schedule
  • Payment Processing
  • Inventory Monitoring
  • Guest Orientation
  • Issue Resolution
  • Computer Skills
  • Shopping Destinations
  • Clear Communication
  • Strength and Conditioning
  • Nutrition and Weight Loss Management
  • Current Fitness Trends Knowledge
  • Leadership Skills
  • Personal Training Techniques
  • Lifestyle and Nutrition Guidance
  • Product Verification
  • Loading Dock Operations
  • Problem-Solving
  • Warehouse Operations
  • Team Collaboration
  • Work Order Following
  • Loading and Unloading
  • Wrapping and Boxing
  • Microsoft Office
  • Stacking and Staging
  • Willing to Learn
  • Relationship Building
Experience
11/2022 to Current
Guest Experience Associate Oklahoma City Thunder Oklahoma City, OK,
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
12/2021 to Current
Amazon Fulfillment Associate Meijer, Inc. Ann Arbor, MI,
  • Wrapped and moved pallets to designated carrier area.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Verified items correctly matched to sales check for packing and shipment.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Organized boxes or bags and palletized orders based on carrier method.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
05/2019 to 09/2021
Amazon Fulfillment Associate Amazon Sort Center City, STATE,
  • I were sorting items in the warehouse and putting them on the pallets then wrapping them up
  • Other times I would go to the back of the warehouse where they unload the trucks and work back there
10/2020 to 04/2021
Overnight Stock Associate Footlocker Retail City, STATE,
  • Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
  • Routed warehoused and incoming merchandise to proper store departments and locations.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Monitored and reported warehouse inventory to promote availability of required products for purchase.
  • Picked up boxes and related trash from sales floor.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
Education and Training
Expected in 05/2022 to to
Bachelor's degree: Information Technology
Goldey-Beacom College - Wilmington, DE,
GPA:
  • Shooting Guard for Goldey-Beacom, 2016 to 2021
  • Mens Basketball Scholarship Recipient
  • Boot Camp Scholarship Recipient
  • Affordability Assurance Award Recipient
  • GBC Scholarship Recipient
Expected in 06/2019 to to
Associate's degree: General Studies
Goldey-Beacom College - Wilmington, DE
GPA:
Certifications
CPR/AED Certified Personal Trainer
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Goldey-Beacom College
  • Goldey-Beacom College

Job Titles Held:

  • Guest Experience Associate
  • Amazon Fulfillment Associate
  • Amazon Fulfillment Associate
  • Overnight Stock Associate

Degrees

  • Bachelor's degree
  • Associate's degree

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