Grounds/Service Technician Resume Example Diamond Resorts Corporation

GROUNDS/SERVICE TECHNICIAN

Career Focus

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Service Technician with a proven track record of implementing preventative maintenance tracking systems and work order systems.

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Core Qualifications

Critical thinker
Detail oriented
Microsoft Word, Excel, PowerPoint
Team leadership
Professional demeanor
Organizational planningMicrosoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Self-directed
Time management
Dedicated team player
Strong interpersonal skills
Understands grammar
Report writing
Self-starter
Active listening skills
Active listening skills
Sharp problem solver

Basic electrical knowledge
General laborer
First aid and CPR certified
Excellent problem solver
Energetic work attitude
Top sales performer
Customer service expert
Dry wall repair
Dexterous with hand tools
Knowledgeable in all safety protocol
Power and hand tools
Preventative maintenance

Education and Training

High School Diploma : General Studies, 2010Abraham Lincoln High School － City, StateGeneral Studies

Associate of Arts : Criminal JusticeIowa Western Community College － City, State

Criminal Justice- Have one core class left to complete degree.

Accomplishments

Promoted to Service Technician after 6 months of employment.

Promoted to Assistant Manager after 2 months of employment.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Skills

Professional and friendly

Careful and active listener

Multi-tasking

Work Experience

Grounds/Service Technician
January 2015 to CurrentDiamond Resorts Corporation － Costa Mesa , CA

Troubleshot equipment problems using tools such as multi-meters and general hand-tools.

Serviced equipment and systems in owned and leased facilities.

Installed equipment and systems on time and on schedule.

Stooped, climbed ladders and lifted heavy loads during set-up for events.

Changed lamps and ballasts and tested electrical circuitry.

Security Officer
July 2014 to December 2014Ryder System Inc. － Pompano Beach , FL

Diagnose and perform major, minor and routine maintenance/repairs Assure all service requests are completed efficiently Assist with the tenant improvements, as required.
Schedule make-ready employees and/or vendors as necessary Promote good public relations with residents, co-workers, and company staff by providing excellent customer service - always display a friendly and courteous attitude toward residents and other employees Perform effective emergency maintenance (after-hours), as required Perform security patrols of designated areas on foot or in vehicle.
Watch for irregular or unusual conditions that may create security concerns or safety hazards.
Sound alarms or call police or fire department in case of fire or presence of unauthorized persons.
Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
Permit authorized persons to enter property and monitors entrances and exits.
Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.
Investigate and prepare reports on accidents, incidents, and suspicious activities.
Provide assistance to customers, employees and visitors in a courteous and professional manner.

Parts Driver/Shipping and Receiving
April 2014 to July 2014Diamond Resorts Corporation － Mishawaka , IN

Organize Runs Load delivery vehicle with merchandise.
Deliver parts to assigned locations.
Ask Customers for Returns.
Unload returns from customers.
Maintain company vehicle according to guidelines.
Process all paperwork in a timely accurate manner.
Complete the daily vehicle maintenance checklist and turn into supervisor at the end of each week.
Advise supervisor of any vehicle problems.
Other duties as assigned Keep your delivery vehicle clean and full of fuel when you park it at the end of your shift.

Transfer Driver
January 2014 to April 2014Marriott International － Newport Coast , CA

Drive U-HAUL® trucks needing repair or maintenance, or that have been repaired, to or from a repair shop location to a U-Haul center or dealership.
Tow trailers as needed.
Perform pre-inspection checks for type of preventive maintenance required on vehicles.
Keep accurate time and mileage logs.

Customer Service Rep/Assistant Manager
August 2013 to November 2013Eldorado Resorts, Inc. － Columbus , OH

Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store Collaborate with coworkers within the partnership store Educate referred customers on the rent-to-own transaction, including pricing options, features and benefits Review expired accounts and respectfully communicate with customers to promote timely payments Maintain accurate records of account activity to ensure customer satisfaction and appropriate payment procedure Network with partnership store coworkers to gain referrals.

Security Officer
March 2013 to July 2013Dierbergs Markets － Osage Beach , MO

Perform security patrols of designated areas on foot or in vehicle.
Watch for irregular or unusual conditions that may create security concerns or safety hazards.
Sound alarms or call police or fire department in case of fire or presence of unauthorized persons.
Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
Permit authorized persons to enter property and monitors entrances and exits.
Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.
Investigate and prepare reports on accidents, incidents, and suspicious activities.
Provide assistance to customers, employees and visitors in a courteous and professional manner.

Intern/Rides Operator
January 2013 to February 2013Walt Disney World － City , STATE

Operated rides such as the Tea Cups and Winney the Pooh ride.
Made sure guests were safe and having a good time on the rides.

Cashier On Call
April 2012 to June 2012Horseshoe Casino － City , STATE

Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Worked with customer service to resolve issues.
Operated cash register with proficiency.
Took necessary steps to meet customer needs and effectively resolve food or service issues.

Cashier/Cook
June 2011 to April 2012Omaha Henry Doorly Zoo － City , STATE

Cooked and served food and beverage items.
Cleaned and stocked area as needed.
Made sure customers were taken care of in a timely manner.
Provided excellent customer service.

Salad Bar Clerk
September 2010 to May 2011Hyvee Inc － City , STATE

Prepared and arranged vegetables and fruits for salads.
Set up and decorated salad bar.
Cleaned all equipment, work area, utensils and refrigerator in the salad bar.
Cooked simple items for use in salads.
Made sure customers were taken care of and provided good customer service.

Resume Overview

School Attended

Abraham Lincoln High School
Iowa Western Community College

Job Titles Held:

Grounds/Service Technician
Security Officer
Parts Driver/Shipping and Receiving
Transfer Driver
Customer Service Rep/Assistant Manager
Intern/Rides Operator
Cashier On Call
Cashier/Cook
Salad Bar Clerk

Degrees

High School Diploma : General Studies , 2010
Associate of Arts : Criminal Justice

Grounds/Service Technician Resume Example

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