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gm warranty support specialist resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
I started working at McDonald Pontiac Cadillac GMC in 1988 where I started out as a service writer. I was hired at Labadie Olds Cadillac GMC in 1990 as their warranty administrator. I went back and forth between these two dealerships for a few years. I also worked at J&L Warranty which I taught warranty claim processing seminars and visited New York City during one of these trips. I then was employed at Bay Cycle Sales in 2007 as a sales consultant and was responsible for the receivables. Perceptive Customer Service Representative who cultivates positive customer relationships through clear and helpful communication. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Work History
GM Warranty Support Specialist, 09/2009 to Current
Group 1 AutomotiveAtlanta, GA,
  • I have been working in the Warranty Support Center for over 6 years.
  • I am one of the few original employees that started this group in October 2009.
  • Working with this group and Morley has been very rewarding.
  • My co-workers are fun to work with and I have gained many new friends throughout the years.
  • I am ready for a new adventure within the Morley Company.
  • Adhered to all confidentiality requirements at all times.

Image developer, 08/2007 to Current
US ImagingCity, STATE,
This company travels through-out the United States and contracts within the county building to restore the records located in county buildings.  These documents are of scanned from either film or paper to digital imaging. Through the process of scanning, cropping, retakes, indexing and final quality control to the customer’s request, the images are converted to digital DVD’s. My travels with this company took me to California, Wisconsin, Texas and Minnesota. 
Warranty Administrator, 2003 to 2006
Labadie Cadillac GMCCity, STATE,
  • Labadie Cadillac GMC years worked form I worked full time as the warranty administrator.
  • Reconciling the warranty account schedule and keeping it current was my main focus.
  • I did the payroll for the technicians and office clerk.
  • Helped the service writers wait on customers during busy times or lunch hours.
  • Answer incoming calls for appointments or car repair updates.
  • Assisted the Service Manager when needed to assist with the office or tech's when necessary.

Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Customer-focused
  • Adherence to high customer service standards
  • Effective workflow management
  • Process improvement specialist
Education
High School Diploma: , Expected in 1982
John Glenn High School - Bay City, MI
GPA:

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Resume Overview

School Attended

  • John Glenn High School

Job Titles Held:

  • GM Warranty Support Specialist
  • Image developer
  • Warranty Administrator

Degrees

  • High School Diploma

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