Front End Zone Supervisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable person with strong ability in customer service and training. Offering dependability, punctuality and friendliness. Highly organized, proactive and punctual with team-oriented mentality.

  • Documentation ability
  • Supervision
  • Eligibility Verification
  • Inventory Management
  • Process Improvement
  • Relationship Development
  • Team Building
  • Administrative support
  • First Aid/CPR
  • Communications
  • Team Management
  • Entry management
  • Customer Service
  • MS Office
  • Problem Resolution
Front End Zone Supervisor, 06/2013 to 07/2015
Arizona Nutritional SupplementsMiami, FL,
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Answered numerous calls per day to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including scheduling and training
  • Supported personnel department by compiling paperwork and taking detailed meeting minutes.
  • Collaborated with others to discuss new training opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
Training Coordinator, 06/2010 to 06/2013
Filtration GroupBrookville, OH,
  • Developed and implemented training in work and safety procedures.
  • Collected information about course success and participant satisfaction.
  • Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Communicated key information from trainers to participants and visa versa.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
  • Planned, implemented, and conducted training for all associates, to include management
  • Delivered comprehensive training to departmental employees on software systems, platforms, health and safety regulations, courier protocols, cost budgeting and database manager operations.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Organized handbook and course documentation for participants.
Customer Service Manager, 06/2005 to 06/2010
Wegmans Food MarketsLakeville, NY,
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Resolved hundreds of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Supervised numerous customer service calls daily to track support issues and improve operating procedures.
  • Worked with Front End Assistant Manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Decreased process lags by supervising more than 100 customer service representatives by identifying training needs and staff development plans.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Managed day-to-day operations, including supervision and assignment delegation.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Cash Office Associate, 06/2002 to 06/2005
WalmartCity, STATE,
  • Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
  • Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Prepared and checked cashier register tills.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
  • Organized cash movements between offices and to or from banks.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Investigated and reconciled issues and discrepancies in automated supply accounting system.
  • Processed end-of-day paperwork, verifying deposits and rectifying discrepancies.
Education and Training
: Nursing, Expected in
Ohio Valley Hospital School of Nursing - Steubenville, OH
High School Diploma: , Expected in 06/1983
Mingo High School - Mingo Junction , OH

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Resume Overview

School Attended

  • Ohio Valley Hospital School of Nursing
  • Mingo High School

Job Titles Held:

  • Front End Zone Supervisor
  • Training Coordinator
  • Customer Service Manager
  • Cash Office Associate


  • Some College (No Degree)
  • High School Diploma

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