Front End Zone Supervisor resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable person with strong ability in customer service and training. Offering dependability, punctuality and friendliness. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Documentation ability
Supervision
Eligibility Verification
Inventory Management
Process Improvement
Relationship Development
Team Building
Administrative support
First Aid/CPR
Communications
Team Management
Entry management
Customer Service
MS Office
Problem Resolution
Experience
Front End Zone Supervisor, 06/2013 to 07/2015 Arizona Nutritional Supplements – Miami, FL,
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Answered numerous calls per day to answer customer questions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including scheduling and training
Supported personnel department by compiling paperwork and taking detailed meeting minutes.
Collaborated with others to discuss new training opportunities.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Attended departmental meetings, providing feedback to enhance future performance.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Training Coordinator, 06/2010 to 06/2013 Filtration Group – Brookville, OH,
Developed and implemented training in work and safety procedures.
Collected information about course success and participant satisfaction.
Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
Communicated key information from trainers to participants and visa versa.
Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
Planned, implemented, and conducted training for all associates, to include management
Delivered comprehensive training to departmental employees on software systems, platforms, health and safety regulations, courier protocols, cost budgeting and database manager operations.
Managed training calendars to inform participants of upcoming training session topics and dates.
Supported onboarding of new employees by hosting orientation sessions.
Evaluated effectiveness of training programs and recommended improvements to upper management.
Organized handbook and course documentation for participants.
Customer Service Manager, 06/2005 to 06/2010 Wegmans Food Markets – Lakeville, NY,
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Maintained revenue streams by exhausting every option before offering refunds.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Resolved hundreds of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Supervised numerous customer service calls daily to track support issues and improve operating procedures.
Worked with Front End Assistant Manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Decreased process lags by supervising more than 100 customer service representatives by identifying training needs and staff development plans.
Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Managed day-to-day operations, including supervision and assignment delegation.
Answered customer requests with friendly, knowledgeable service and support.
Evaluated customer account information to assess current issues and determine potential solutions.
Interviewed, hired and trained new quality-focused customer service representatives.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Cash Office Associate, 06/2002 to 06/2005 Walmart – City, STATE,
Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Prepared and checked cashier register tills.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
Organized cash movements between offices and to or from banks.
Investigated and solved account issues to maintain current and accurate money systems.
Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Investigated and reconciled issues and discrepancies in automated supply accounting system.
Processed end-of-day paperwork, verifying deposits and rectifying discrepancies.
Education and Training
: Nursing, Expected in Ohio Valley Hospital School of Nursing - Steubenville, OH GPA:
High School Diploma: , Expected in 06/1983 Mingo High School - Mingo Junction , OH GPA:
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