Front end supervisor (COS) Resume Example

Checked the quantity and quality of received productsEnsured first-in-first-out system with all ingredients labeled and stored properlyResponded to resident or guest complaints regarding food or serviceProvided customers with product details, such as diverse cooking methods and wine descriptions. Served residents and guests during meal times with speed and efficiencyDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.

Checked the quantity and quality of received productsEnsured first-in-first-out system with all ingredients labeled and stored properlyResponded to resident or guest complaints regarding food or serviceProvided customers with product details, such as diverse cooking methods and wine descriptions. Served residents and guests during meal times with speed and efficiencyDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.

Checked the quantity and quality of received productsCleaned and prepared various foods for cooking or servingManaged preparation and presentation of the desserts for all catered events.Performed serving, cleaning, and stocking duties in establishmentsPerformed dishwasher dutiesPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social eventsPrepared a variety of foods according to customers' orders or supervisors' instructionsCommunicated with customers regarding orders, comments, and complaintsCooked food properly and in a timely fashion, using safety precautionsEnsured first-in-first-out system with all ingredients labeled and stored properly

Successfully managed the activities of 15 team members in multiple locations. Recruited, managed and mentored new customer service representatives and played a key role in the interviewing process for career advancement for those to move into leadership roles. Developed, implemented and monitored programs to maximize customer satisfaction.Owned team productivity metrics. Effectively communicated with team members to maintain clearly defined expectations.Addressed negative customer feedback immediately to resolve customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Calculated figures such as discounts, percentage allocations and credits.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coordinated approval processes of all accounts payable invoices.

Calculated figures such as discounts, percentage allocations and credits.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coordinated approval processes of all accounts payable invoices.