I am responding to the posting for the position. I am a highly capable, confident and accomplished customer serivce professional with more than 11 years of experience / training focused on delivering on loyalty building service. My background as well as my exceptional ability to adapt, learn quickly and exceed expectations are some of the elements which would enable me to play a valuable role within your company.In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customer
I am an excellent trainer who achieves ongoing success with his teams by building morale, maintaining teams' self-confidence and training them to build the customer relationship by improving their soft skills with probing questions to encourage on proactive behavior to exceed customer expectations.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
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Team management Meticulous attention to detail Focused on customer satisfaction Talent development |
Successfully managed the activities of 10-15 team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations.
Checked the quantity and quality of received productsEnsured first-in-first-out system with all ingredients labeled and stored properlyResponded to resident or guest complaints regarding food or serviceProvided customers with product details, such as diverse cooking methods and wine descriptions. Served residents and guests during meal times with speed and efficiencyDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.
Checked the quantity and quality of received productsEnsured first-in-first-out system with all ingredients labeled and stored properlyResponded to resident or guest complaints regarding food or serviceProvided customers with product details, such as diverse cooking methods and wine descriptions. Served residents and guests during meal times with speed and efficiencyDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.
Checked the quantity and quality of received productsCleaned and prepared various foods for cooking or servingManaged preparation and presentation of the desserts for all catered events.Performed serving, cleaning, and stocking duties in establishmentsPerformed dishwasher dutiesPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social eventsPrepared a variety of foods according to customers' orders or supervisors' instructionsCommunicated with customers regarding orders, comments, and complaintsCooked food properly and in a timely fashion, using safety precautionsEnsured first-in-first-out system with all ingredients labeled and stored properly
Successfully managed the activities of 15 team members in multiple locations. Recruited, managed and mentored new customer service representatives and played a key role in the interviewing process for career advancement for those to move into leadership roles. Developed, implemented and monitored programs to maximize customer satisfaction.Owned team productivity metrics. Effectively communicated with team members to maintain clearly defined expectations.Addressed negative customer feedback immediately to resolve customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Calculated figures such as discounts, percentage allocations and credits.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coordinated approval processes of all accounts payable invoices.
Calculated figures such as discounts, percentage allocations and credits.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coordinated approval processes of all accounts payable invoices.
Coursework in Business Administration.
Coursework in Psychology
Coursework in Computer Programming
Over 11 years of customer service professional and leadership role experience and knowledge.
Proficient in Microsoft programs
Word
Excel
Powerpoint
Outlook
explorer all versions.
Have brief knowledge of computer hardware and internal systems.
Ability to type 75+ words per minute.
10 key experience
Extensive training within leadership skills and customer oriented coaching styles as provided by the long term relationship with my T-Mobile employment.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
