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Front end supervisor (COS) Resume Example

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FRONT END SUPERVISOR (COS)
Summary

I am responding to the posting for the position. I am a highly capable, confident and accomplished customer serivce professional with more than 11 years of experience / training focused on delivering on loyalty building service. My background as well as my exceptional ability to adapt, learn quickly and exceed expectations are some of the elements which would enable me to play a valuable role within your company.In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customer


I am an excellent trainer who achieves ongoing success with his teams by building morale, maintaining teams' self-confidence and training them to build the customer relationship by improving their soft skills with probing questions to encourage on proactive behavior to exceed customer expectations.


It would be a pleasure to interview with you and I look forward to hearing from you soon.

Highlights
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Talent development
  • Microsoft Word, Excel, Powerpoint, Outlook software proficiency
  • Skilled multi-tasker
  • Training and development
  • Conflict resolution techniques

Team management

Meticulous attention to detail

Focused on customer satisfaction

Talent development

Experience
Front end supervisor (COS)
July 2013
Ecolab Inc. - Santa Ana , CA

Successfully managed the activities of 10-15 team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations.

Service Specialist
November 2011
Ecolab Inc. - Santa Clarita , CA

Checked the quantity and quality of received productsEnsured first-in-first-out system with all ingredients labeled and stored properlyResponded to resident or guest complaints regarding food or serviceProvided customers with product details, such as diverse cooking methods and wine descriptions. Served residents and guests during meal times with speed and efficiencyDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.

Service Specialist
January 2011 to September 2011
Community Care Of Rutherford County - Mount View Estates , TN

Checked the quantity and quality of received productsEnsured first-in-first-out system with all ingredients labeled and stored properlyResponded to resident or guest complaints regarding food or serviceProvided customers with product details, such as diverse cooking methods and wine descriptions. Served residents and guests during meal times with speed and efficiencyDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests' satisfaction.Delivered an exceptional dining experience with friendly, fast service.

Baker
January 2010 to September 2011
Truist Financial Corporation - East Berlin , PA

Checked the quantity and quality of received productsCleaned and prepared various foods for cooking or servingManaged preparation and presentation of the desserts for all catered events.Performed serving, cleaning, and stocking duties in establishmentsPerformed dishwasher dutiesPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social eventsPrepared a variety of foods according to customers' orders or supervisors' instructionsCommunicated with customers regarding orders, comments, and complaintsCooked food properly and in a timely fashion, using safety precautionsEnsured first-in-first-out system with all ingredients labeled and stored properly

Customer Service Coach
March 2001 to April 2008
Armada Hoffler Properties, Inc - Virginia Beach , VA

Successfully managed the activities of 15 team members in multiple locations. Recruited, managed and mentored new customer service representatives and played a key role in the interviewing process for career advancement for those to move into leadership roles. Developed, implemented and monitored programs to maximize customer satisfaction.Owned team productivity metrics. Effectively communicated with team members to maintain clearly defined expectations.Addressed negative customer feedback immediately to resolve customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Payroll Accountant
October 1999 to February 2001
Armada Hoffler Properties, Inc - Roswell , GA

Calculated figures such as discounts, percentage allocations and credits.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coordinated approval processes of all accounts payable invoices.

Payroll Accountant
October 1999 to February 2001
LaPettite Academy - City , STATE

Calculated figures such as discounts, percentage allocations and credits.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coordinated approval processes of all accounts payable invoices.

Education
High School Diploma : Business, 2004Johnson County Community College - City, State, USA

Coursework in Business Administration.

Coursework in Psychology

Coursework in Computer Programming

High School Diploma : Diploma, 1999Shawnee Mission North - City, State, USA
Publications
American Nursing Association Years From-To] State] Nursing Association Years From-To] Community Service Role], [Organization Name], [City, State] Years From-To] Describe your volunteer work or use this section for awards or other areas of recognition. To add or delete a row from this or any table in this resume, just click in a row and then, on the Table Tools layout tab of the ribbon, click an Insert or Delete option. 2
Skills

Over 11 years of customer service professional and leadership role experience and knowledge.


Proficient in Microsoft programs

Word

Excel

Powerpoint

Outlook

explorer all versions.


Have brief knowledge of computer hardware and internal systems.


Ability to type 75+ words per minute.

10 key experience

Extensive training within leadership skills and customer oriented coaching styles as provided by the long term relationship with my T-Mobile employment.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Johnson County Community College
  • Shawnee Mission North

Job Titles Held:

  • Front end supervisor (COS)
  • Service Specialist
  • Baker
  • Customer Service Coach
  • Payroll Accountant

Degrees

  • High School Diploma : Business , 2004
    High School Diploma : Diploma , 1999

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