Front-End Supervisor Resume Example

Greet, interact, and communicate with guests. Create repeat customers by establishing trust and ensuring high satisfaction with service. Advising guests of automotive maintenance and safety needs. Master products, services, and company knowledge. Customer relations issues. Certified Top-side automotive technician. Working quickly and efficiently. Worked on feet extended periods of time in varying temperature and weather conditions.

Interim to managers absence. All managerial duties, including scheduling. Maintaining the sales floor in a efficient manner. Reaching and exceeding sales goals and expectations. Merchandising and Stocking of shelves and other units. Shipping and receiving procedures, including Quality Control.

Motivated an direct others to meet or exceed targeted sales goals. Created and maintained, a strong customer-focused culture by driving sales through the development of the Store's Associates selling behaviors.

Led by example, ensuring every guest received a positive experience.

Ensured effective implementation of all visual and operational direction.

Built relationships with the customers and community to ensure long-term business growth.

Ensured compliance in all areas of store operations including; loss prevention, safety and Human Resources.

Assisted in recruiting top-talent, developing a sales-oriented team, filling key- holder and associate positions.

Developing a conducive method of communicating with other Management.

Assisting the store manager in all aspects of daily shift management, including customer relations and inventory control. All procedural tasks and paperwork, as well as visual merchandising.

Maintaining both individual and shift sales goals. Delegating the shift floor coverage. Training of sales Associates (product knowledge and daily training sessions). Recruitment and hiring of sales Associates. POS supervision. Security and loss prevention of the store. Tracking Associates sales results and coaching performance Shipments, transfers and merchandise organization. Opening and closing of the store (key-holder). Sectioning of Sales Associates and delegation of tasks. Driving sales goals and objectives ultimately resulting in achievement/surpassing them.

All managerial responsibilities. Opening and Closing procedures of the store (Key-Holder). Ensuring customer satisfaction utilizing company policies and empathy. Excellent customer service and creating and maintaining a repeat clientèle. Shipping/receiving and stocking. Visual merchandising: including floor sets and window dressing. Loss prevention and floor awareness. Delegation of sales Associates tasks and schedules. Recruitment and interviewing of possible team members. Achieving and exceeding sales goals and customer's expectations.

Responsible for the processing of customer activities, such as telephone and email inquiries, tracers, refunds, exchanges, and orders in a timely manner using automated and manual processes.

Provide support to internal and external customers regarding order status, product availability, repair inquiries and entry of orders. Direction of retail store Managers and Associates with policies and procedures. Follow up on consumer repairs, orders or inquiries until resolution is achieved. Participate in developing agenda/conducting weekly staff meetings as requested. Cross-functional tasks between contacts-telephone calls, letters and e-mails.