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Front-End Supervisor Resume Example

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FRONT-END SUPERVISOR
Summary

To excel as an employee, obtain and maintain full-time employment in a growth oriented company.

Highlights
  • 16 years of customer service.
  • Self-starter with a can-do attitude.
  • Excellent written and verbal communication skills.
  • An eye for detail.
  • Extremely productive in a high volume, high stress environment,
  • Consistently exceeded daily sales targets in most sales days.
  • Routinely helped many customers concurrently and spontaneously , each day in a high-volume retail establishment.
  • Extremely fast learner and takes initiative.
  • Strong analytical and decision making skills.
  • A problem-solver, that follows up and can negotiate tasks.
  • Received "exceeds expectations" ratings on performance reviews.
  • Met monthly sales goals for 6 months straight.
  • Awarded merit increases every year of employment
Experience
October 2014 to August 2015
Rural KingOcala , FLFront-End Supervisor

Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing services for customers. Instruct staff on how to handle difficult or complicated sales. Train front-end Clerks and evaluate their performances. Assign employees to specific duties to ensure proper floor coverage.Perform loans, pick-ups, and change orders. Itemize and total customer merchandise , using cash register and except payment for purchases. Answer customers questions and advise on customers merchandise selection. Clean registers and assigned areas, fill supplies. Balancing tills and preparing the nightly deposit. Ensure all daily paperwork is properly filed.

May 2012 to October 2013
Tbc CorporationLansdale , PACustomer Service Advisor

Greet, interact, and communicate with guests. Create repeat customers by establishing trust and ensuring high satisfaction with service. Advising guests of automotive maintenance and safety needs. Master products, services, and company knowledge. Customer relations issues. Certified Top-side automotive technician. Working quickly and efficiently. Worked on feet extended periods of time in varying temperature and weather conditions.

January 2012 to October 2013
FirstrustSouthampton , PASales Floor Lead/Assistant Manager

Interim to managers absence. All managerial duties, including scheduling. Maintaining the sales floor in a efficient manner. Reaching and exceeding sales goals and expectations. Merchandising and Stocking of shelves and other units. Shipping and receiving procedures, including Quality Control.

October 2010 to November 2011
FirstrustHorsham , PAAssistant Manager

Motivated an direct others to meet or exceed targeted sales goals. Created and maintained, a strong customer-focused culture by driving sales through the development of the Store's Associates selling behaviors.

Led by example, ensuring every guest received a positive experience.

Ensured effective implementation of all visual and operational direction.

Built relationships with the customers and community to ensure long-term business growth.

Ensured compliance in all areas of store operations including; loss prevention, safety and Human Resources.

Assisted in recruiting top-talent, developing a sales-oriented team, filling key- holder and associate positions.

Developing a conducive method of communicating with other Management.

September 2009 to January 2011
FirstrustConshohocken , PAAssistant Manager

Assisting the store manager in all aspects of daily shift management, including customer relations and inventory control. All procedural tasks and paperwork, as well as visual merchandising.

Maintaining both individual and shift sales goals. Delegating the shift floor coverage. Training of sales Associates (product knowledge and daily training sessions). Recruitment and hiring of sales Associates. POS supervision. Security and loss prevention of the store. Tracking Associates sales results and coaching performance Shipments, transfers and merchandise organization. Opening and closing of the store (key-holder). Sectioning of Sales Associates and delegation of tasks. Driving sales goals and objectives ultimately resulting in achievement/surpassing them.

September 1999 to June 2009
Total System Services, Inc.Plano , TXAssistant Manager

All managerial responsibilities. Opening and Closing procedures of the store (Key-Holder). Ensuring customer satisfaction utilizing company policies and empathy. Excellent customer service and creating and maintaining a repeat clientèle. Shipping/receiving and stocking. Visual merchandising: including floor sets and window dressing. Loss prevention and floor awareness. Delegation of sales Associates tasks and schedules. Recruitment and interviewing of possible team members. Achieving and exceeding sales goals and customer's expectations.

September 2007 to January 2008
COACHCity , STATECSR II

Responsible for the processing of customer activities, such as telephone and email inquiries, tracers, refunds, exchanges, and orders in a timely manner using automated and manual processes.

Provide support to internal and external customers regarding order status, product availability, repair inquiries and entry of orders. Direction of retail store Managers and Associates with policies and procedures. Follow up on consumer repairs, orders or inquiries until resolution is achieved. Participate in developing agenda/conducting weekly staff meetings as requested. Cross-functional tasks between contacts-telephone calls, letters and e-mails.

Education
2003
FCCJ
City, State, us
Business Marketing
Bachelor of Science
2000
OAKLAND COMMUNITY COLLEGE
City, State
Business Management
Associate of Science

1996
Pontiac Central High School
City, State, US
College Prep.
Diploma
Additional Information
  • Volunteer at local ASPCA
  • Volunteered at Detroit and Jacksonville Soup kitchens and church based free-lunch programs
  • Volunteer for the Red Cross blood drive
Skills
  • Comfort when counting and handling money
  • Active listening
  • Oral comprehension and expression
  • Customer and personal service
  • Service orientation
  • Time management
  • Social perceptiveness
  • Critical thinking
  • Deductive reasoning
  • Problem sensitivity
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • FCCJ
  • OAKLAND COMMUNITY COLLEGE
  • Pontiac Central High School

Job Titles Held:

  • Front-End Supervisor
  • Customer Service Advisor
  • Sales Floor Lead/Assistant Manager
  • Assistant Manager
  • CSR II

Degrees

  • Business Marketing Bachelor of Science
    Business Management Associate of Science
    College Prep. Diploma

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