LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Hardworking and reliable retail customer oriented worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Skills
  • Cash register operation
  • Product recommendations
  • Scanner operations
  • Training and mentoring
  • Returns and exchanges
  • Merchandise restocking
  • Credit and cash transactions
  • ID verification
  • Effective customer upselling
  • Cash management
  • Customer assistance
  • Cash drawer balancing
  • Issue resolution
  • Payment processing
  • Customer greeting
  • Human Resources Knowledge
  • Staff Management
  • Training & Development
  • Customer Service
  • Detail Oriented
  • Responsible
  • Interpersonal Communication
  • Coin counting
  • Bank deposits
Experience
09/2020 to Current Front End Monitor Sidley Austin Llp | Chicago, IL,
  • Resolved issues regarding customer complaints and escalated worsening concerns to MOD for remediation.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Monitored front end product availability in store, on shelves and in orders to accurately answer customer questions.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed returned items in accordance with store policy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
  • Stayed up to date on current item discounts to support promotions.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Answered phone calls to assist customers with questions and online orders.
  • Managed unsatisfactory product returns professionally and quickly to maintain customer satisfaction.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation and customer service strategies.
to Branch Banker III BB&T | City, STATE,
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Networked to increase client base and encourage existing to expand financial portfolios
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals
  • Developed top performing teams, leading to increased branch efficiency and positive customer feedback.
  • Achieved consistent recognition as top sales performer.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
to Human Resources Coordinator Weis Markets Inc. | City, STATE,
  • Helped training and development staff with all aspects of training coordination.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Coordinated new higher orientations and provided on boarding and training for new associates.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview pro to identify qualified candidates.
  • Handled on-boarding for newly hired associates, which included distribution of all paperwork.
  • Ran weekly payroll for associates , including set up of warrant number for payroll date in Kronos.
  • Input weekly schedules into Kronos and provided them for each department.
Education and Training
Expected in 06/2009 High School Diploma | Boonsboro High School, Boonsboro, MD GPA:

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Resume Overview

School Attended

  • Boonsboro High School

Job Titles Held:

  • Front End Monitor
  • Branch Banker III
  • Human Resources Coordinator

Degrees

  • High School Diploma

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