Oversaw a schedule of weekly projects and anticipated timelines for milestones as well as completion dates. Managed 275 employees. Efficiently addressed customer issues to ensure quick and successful resolution. Interacted with prospects and customers at a variety of events, including seminars and workshops. Collaborated with each associate to establish realistic monthly sales goals. Prevented store losses using awareness, attention to detail and integrity. Informed customers about sales and promotions in a friendly and engaging manner. Instructed staff on procedures for handling difficult transactions. Prepared and submitted nightly bank deposits. Recognized for exceptional shift performance. Counted and balanced registers. Monitored security issues and kept shrinkage low. Displayed merchandise for upcoming sales in visually appealing way. Oversaw disciplinary actions. Grew revenue by improving sales and service strategies. Wrote and submitted reports. Evaluated employee performance. Used Point of Sale register system to complete transactions. Directed and supervised staff performance. Created weekly schedules for employees. Worked as a team member to provide the highest level of service to customers. Shared product knowledge with customers while making personal recommendations. Held each team member accountable for achieving brand and performance goals. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained visually appealing and effective displays for the entire store. Delegated work to employees based on shift requirements, individual strengths and unique training. Verified that all merchandising standards were maintained on a daily basis. Demonstrated that customers come first by serving them with a sense of urgency.
Adheres to OSHA, Patient Privilege and HIPPA Represented office personnel and company brand in regular patient correspondence. Coordinated daily and weekly schedules and monthly calendar obligations for, 4 physicians and 18 assoiates. Directed patients to appropriate personnel to address concerns, resolve complaints or answer account-related questions. Represented office personnel and company brand in regular patient correspondence. Met incoming patient with professional approach and provided friendly, knowledgeable assistance. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Oversaw office inventory by restocking supplies and making purchase orders. Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock. Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions. Created professional memoranda, letters and marketing copy. Sorted and distributed business correspondence to correct department or staff member. Maintained reception area clean and neat to provide visitors with a positive impression of the company. Managed clerical needs of company employees, including copying, faxing and file management. Generated shipment invoices, prepared packages and set up courier deliveries for customers. Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of physician. Set travel arrangements and gathered documents for management and executive staff meetings. Met incoming patients with professional approach and provided friendly, knowledgeable assistance. Represented office personnel and company brand in regular client correspondence. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
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