Motivated Department Supervisor with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Skills
Administrative skills
Effective planning
Conflict management
Employee training
Reliable and trustworthy
Computer skills
Microsoft Office
Experience
Front End Department Leader, 01/2020 to Current Your Life Senior Living – Stuart, FL,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed opening and closing procedures by reconciling sales records and cash transactions with VeriBalance.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Organized and updated schedules to optimize coverage for expected customer demands.
Controlled cash movements and department expenses to maintain budgetary goals.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Delegated work to 50 employees based on shift requirements, individual strengths and unique training.
Created and optimized employee schedules for shift coverage.
Server, 10/2015 to Current Ascena Retail Group – Troy, MI,
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Discussed dining menu information to aid in decision process for senior residents.
Key Holder, 12/2013 to 02/2015 South Georgia Medical Center – Valdosta, GA,
Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Compiled weekly monetary reports and records for store managers.
Floor Supervisor, 05/2009 to 12/2013 Seiko – City, STATE,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Enhanced sales by implementing merchandising and promotional improvements.
Monitored sales performance through analysis of sales reports and comparison shopping.
Education and Training
High School Diploma: , Expected in 06/1986 Fairfax Senior High School - Los Angeles, CA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
