LiveCareer-Resume

front end coach resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Provides customer service
  • Teach and train my team
  • Cash Management
  • Daily, Weekly, Monthly Reports
  • One Best Way
Experience
01/2020 to Current Front End Coach Servicemaster Clean | Grimes, IA,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Collaborated in development of teaching and training procedures.
  • Maintained updated knowledge through One Best way.
  • Answer calls to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Utilized One Best Way to gather data to teach and train.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including Daily questions, registers audits, external audits on cash recycler, 4x4 touring.
  • Improved operations by working with team members and customers to find workable solutions.
05/2019 to 01/2020 Assistant Manager Windsor Windows | Monroe, NC,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new opportunities.
  • Answer multiple calls to answer customer questions.
  • Utilized One Best Way to gather information to teach and train.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Evaluated employee performance and developed improvement plans.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project future demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Delegated daily tasks to team members to optimize team productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
08/2013 to 05/2019 Department Manager Comoto | Richmond, VA,
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Delegated work to staff, setting priorities and goals.
  • Worked closely with sales associates to complete tasks.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Followed all safety protocols and company processes and procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coached, trained and mentored new team members and manager trainees.
  • Employed process improvement initiatives within department.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
03/2012 to 08/2013 Cashier Wal-Mart | City, STATE,
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Expected in 05/1999 High School Diploma | Twin Rivers High School, Broseley, MO GPA:

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Resume Overview

School Attended

  • Twin Rivers High School

Job Titles Held:

  • Front End Coach
  • Assistant Manager
  • Department Manager
  • Cashier

Degrees

  • High School Diploma

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