front end coach co manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Front End Manager proficient in risk mitigation, personnel management and financial oversight. Adept at recruiting and training top talent, and mentoring to optimize team performance. Offering 5 years of leadership and administrative support expertise.
Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths.
Results-oriented Co Manager adept at taking on multiple simultaneous responsibilities in dynamic environments. Adaptable and resourceful with excellent ability to apply critical thinking to address obstacles. Driven to analyze and streamline operations, fostering top-quality team performance.
Skills
Training and Development
Scheduling
Budgeting
Sales
Store Merchandising
Customer Complaint Resolution
Store Operations
Team Building
Operations management
Schedule Management
Work History
02/2018 to CurrentFront End Coach/Co ManagerUmpqua Bank Corp | Oakland, CA,
Oversaw cash flow of store, including cashier operations, bookkeeping and security.
Established and updated work schedules to account for changing staff levels and expected workloads.
Managed shelf inventory and customer-focused loss prevention strategies.
Recorded financial transactions and performed account reconciliations.
Evaluated employee performance and made recommendations for improvements.
Maintained strong customer relations and effective customer service standards.
Developed and implemented robust training and mentoring strategies.
Worked with security staff and law enforcement on shoplifting and vandalism response.
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
08/2012 to 10/2018Store ManagerUmpqua Bank Corp | Orland, CA,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
Coached sales associates on product knowledge by using Type training tools.
Rotated merchandise and displays to feature new products and promotions.
Analyzed and interpreted store trends with Software to facilitate planning.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Increased profits through effective Type training and troubleshooting profit loss areas.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Developed new store location from ground up by hiring and training efficient team.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Protected store from loss or theft by setting and enforcing clear security policies.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
03/2010 to 08/2013Store Manager3 Brothers Pizza | City, STATE,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Protected store from loss or theft by setting and enforcing clear security policies.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Education
Expected in 05/2013 to to Business Management | Business ManagementMonmouth University, West Long Branch, GPA:
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