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Front End Coach Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Frontend Coach/CoManager with 14 years in sales, customer service and personnel and payroll management. Driven to

exceed goals and expectations. Results-oriented Area Sales Manager excelling in identifying customer

needs and providing solutions

Skills
  • Strong Algebra and general math skills
  • Extremely quicker learner and problem solver
  • Goal oriented
  • Strong interpersonal skills
  • Microsoft applications skills
  • Empowers high performing sales teams
  • Certified forklift operator
  • Accomplished manager
  • Positive and upbeat personality
Education and Training
Pitt Community College Winterville, NC Expected in : Business Administration And Management - GPA :
Miramar High School Miramar, FL Expected in 05/1999 High School Diploma : - GPA :
Experience
Hei Hotels & Resorts - Front End Coach
Herndon, VA, 10/2019 - Current
  • Collaborated in development of [Type] procedures.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new [Type] opportunities.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including [Task] and [Task].
Ollie's Bargain Outlet - Overnight Manager
Pottsboro, TX, 05/2018 - 10/2019
  • Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Hired [Number] team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased overall team efficiency and productivity.
  • Cross-trained in every store role to maximize operational knowledge.
Take 5 Oil Change - Co Manager
Harrisburg, NC, 09/2015 - 01/2018
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Walmart - Assistant Manager
City, STATE, 12/2010 - 09/2015
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project future demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Evaluated employee performance and developed improvement plans.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

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Resume Overview

School Attended
  • Pitt Community College
  • Miramar High School
Job Titles Held:
  • Front End Coach
  • Overnight Manager
  • Co Manager
  • Assistant Manager
Degrees
  • Some College (No Degree)
  • High School Diploma