- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Supportive Manager with detailed knowledge of Retail and Restaurant industry practices and skill to provide long-term success for people led companies. Trained in Microsoft Office use and Strategic negotiation. Known for goal-oriented mindset and Team building Skill.
- Supervised team of 250+ staff members.
- Food Safe Certified
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Collaborated with team of 10-12 associates in the development of many seasonal resets and collective sales.
- Employee Interviewing
- Budget Administration
- Course Materials Development
- Attention to Detail
- Management Consultation
- Assignment Delegation
- Leadership Development
- Job Skill Building
- Cost Control and Reduction
- Verbal and Written Communication
- Employee Relations
- Strategic Planning
- Labor Relations
- Participant Recruitment and Placement
- Compliance Training
- Relationship Building
- Business Needs Analysis
| - Problem Solving
- Documentation and Recordkeeping
- Employee Performance Reviews
- Microsoft Office
- Data Entry
- Clear Communication
- Coaching and Development
- Persuasive Negotiation
- Critical Thinking
- Group Instruction
- Decision Making
- Staff Management
- Policies and procedures
- Schedule optimization
- Mathematical calculations
- Creative merchandising
- Job inspections
|
Front End Business Coach, 03/2019 - Current
Liberty Communications Of Puerto Rico Llc – Luquillo, PR,
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Motivated employees through special events, incentive programs and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Developed succession plans and promotion paths for all staff.
- Implemented performance review and motivational strategies to elevate team results.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Developed and implemented scheduling policies.
- Oversaw routine equipment maintenance and repairs.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Order Filler / T3 Trainer, 01/2017 - 03/2019
Liberty Communications Of Puerto Rico Llc – Bayamon, PR,
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Entered package information into company's computer system.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Created and enforced detailed organization processes to increase quality and service standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Assistant Store Manager, 05/2016 - 01/2017
Fourteen Foods, Dairy Queen – City, STATE,
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Store Manager, 05/2005 - 05/2016
Mojo Foods, Zaxby's – City, STATE,
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
: Business Management, Expected in
-
Walters State Community College - Morristown, TN
GPA:
High School Diploma: , Expected in 05/2006
-
Chuckey Doak High School - Afton, TN
GPA:
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