Supportive Manager with detailed knowledge of Retail and Restaurant industry practices and skill to provide long-term success for people led companies. Trained in Microsoft Office use and Strategic negotiation. Known for goal-oriented mindset and Team building Skill.
Accomplishments
Supervised team of 250+ staff members.
Food Safe Certified
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Collaborated with team of 10-12 associates in the development of many seasonal resets and collective sales.
Skills
Employee Interviewing
Budget Administration
Course Materials Development
Attention to Detail
Management Consultation
Assignment Delegation
Leadership Development
Job Skill Building
Cost Control and Reduction
Verbal and Written Communication
Employee Relations
Strategic Planning
Labor Relations
Participant Recruitment and Placement
Compliance Training
Relationship Building
Business Needs Analysis
Problem Solving
Documentation and Recordkeeping
Employee Performance Reviews
Microsoft Office
Data Entry
Clear Communication
Coaching and Development
Persuasive Negotiation
Critical Thinking
Group Instruction
Decision Making
Staff Management
Policies and procedures
Schedule optimization
Mathematical calculations
Creative merchandising
Job inspections
Work History
Front End Business Coach, 03/2019 - Current Liberty Communications Of Puerto Rico Llc – Luquillo, PR,
Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
Controlled store inventory and reviewed cash handling and operations reports.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Motivated employees through special events, incentive programs and constructive feedback.
Monitored and handled employee claims involving performance-based and harassment incidents.
Developed succession plans and promotion paths for all staff.
Implemented performance review and motivational strategies to elevate team results.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Developed and implemented scheduling policies.
Oversaw routine equipment maintenance and repairs.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Order Filler / T3 Trainer, 01/2017 - 03/2019 Liberty Communications Of Puerto Rico Llc – Bayamon, PR,
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
Entered package information into company's computer system.
Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Tracked production and quality control systems to proactively identify deficiencies.
Created and enforced detailed organization processes to increase quality and service standards.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Assistant Store Manager, 05/2016 - 01/2017 Fourteen Foods, Dairy Queen – City, STATE,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Rotated merchandise and displays to feature new products and promotions.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Identified team weak points and implemented corrective actions to resolve concerns.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led and directed team members on effective methods, operations and procedures.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Assistant Store Manager, 05/2005 - 05/2016 Mojo Foods, Zaxby's – City, STATE,
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Identified team weak points and implemented corrective actions to resolve concerns.
Prepared for and executed new menu implementations.
Led and directed team members on effective methods, operations and procedures.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Carefully interviewed, selected, trained and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
: Business Management, Expected in - Walters State Community College - Morristown, TN GPA:
High School Diploma: , Expected in 05/2006 - Chuckey Doak High School - Afton, TN GPA:
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