Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Supportive Manager with detailed knowledge of Retail and Restaurant industry practices and skill to provide long-term success for people led companies. Trained in Microsoft Office use and Strategic negotiation. Known for goal-oriented mindset and Team building Skill.

Accomplishments
  • Supervised team of 250+ staff members.
  • Food Safe Certified
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Collaborated with team of 10-12 associates in the development of many seasonal resets and collective sales.
Skills
  • Employee Interviewing
  • Budget Administration
  • Course Materials Development
  • Attention to Detail
  • Management Consultation
  • Assignment Delegation
  • Leadership Development
  • Job Skill Building
  • Cost Control and Reduction
  • Verbal and Written Communication
  • Employee Relations
  • Strategic Planning
  • Labor Relations
  • Participant Recruitment and Placement
  • Compliance Training
  • Relationship Building
  • Business Needs Analysis
  • Problem Solving
  • Documentation and Recordkeeping
  • Employee Performance Reviews
  • Microsoft Office
  • Data Entry
  • Clear Communication
  • Coaching and Development
  • Persuasive Negotiation
  • Critical Thinking
  • Group Instruction
  • Decision Making
  • Staff Management
  • Policies and procedures
  • Schedule optimization
  • Mathematical calculations
  • Creative merchandising
  • Job inspections
Work History
Front End Business Coach, 03/2019 - Current
Liberty Communications Of Puerto Rico Llc Luquillo, PR,
  • Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Developed succession plans and promotion paths for all staff.
  • Implemented performance review and motivational strategies to elevate team results.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Developed and implemented scheduling policies.
  • Oversaw routine equipment maintenance and repairs.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Order Filler / T3 Trainer, 01/2017 - 03/2019
Liberty Communications Of Puerto Rico Llc Bayamon, PR,
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Entered package information into company's computer system.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Assistant Store Manager, 05/2016 - 01/2017
Fourteen Foods, Dairy Queen City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
Assistant Store Manager, 05/2005 - 05/2016
Mojo Foods, Zaxby's City, STATE,
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
: Business Management, Expected in
-
Walters State Community College - Morristown, TN
GPA:
High School Diploma: , Expected in 05/2006
-
Chuckey Doak High School - Afton, TN
GPA:

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Resume Overview

School Attended

  • Walters State Community College
  • Chuckey Doak High School

Job Titles Held:

  • Front End Business Coach
  • Order Filler / T3 Trainer
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • High School Diploma

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