I am currently a student working toward my Degree in Business Administration and looking for an opportunity to begin my career in community outreach. I specialize in identifying and quickly closing any knowledge gaps to offer value to my employer and team. With that being showcased through my brief experience in the work force, and the quick escalation of my role with such an employer.
Skills
Customer Service
Punctual and Dependable
Heavy Lifting
Team Contribution
Conflict Resolution
Multitasking
Collaboration
Organization
Attention to Detail
Experience
03/2021 to Current
Front End BaggerRaising Cane's – Pflugerville, TX,
Retrieved carts from parking lot and sanitized prior to customer use.
Promoted customer convenience by loading bagged items into cart.
Delivered superior customer service by answering product questions or escorting customers to product locations.
Transported heavy items from store and loaded into customer vehicles, safely and independently lifting up to 75 pounds.
Restocked items in front lanes and end caps during low-volume time frames.
Collected and disposed of debris from carts, sales floor, and parking lot.
Protected customer purchases, bagging items sensibly and with care.
Bagged items using proper techniques and loaded purchases into carts for customers.
Returned misplaced merchandise and placed items in proper locations.
Helped keep store neat with regular sweeping and mopping.
Examined and inspected containers, materials, and products to verify that product quality and packing met specifications.
Prevented shipment errors by properly tagging products and labeling boxes.
Measured, weighed, and counted products and materials.
Maintained customer service standards by placing shipping documents into cartons.
Supported quality assurance by verifying products, materials and container compliance with standards.
Kept packages within specifications through consistent inspections.
Met grade standards by removing defective products for recycling or disposal. Updated records with documented measurements, weights and material counts. Supported efficient shipment by assembling and filling cartons, crates and containers. Distributed materials into containers with hand tools and equipment.
03/2021 to Current
Customer Service CashierPublix Supermarket At The Shops At Stratford Hills – City, STATE,
Answered customer questions regarding products and services, company policies, and pricing.
Coordinated with specific departments to help customers find product advice and information.
Checked promotional flyers, signage, and other advertisements to verify sale prices and items.
Provided product information and recommended specific items to meet needs or alternative choices for out-of-stock products.
Addressed returns and exchanges and assisted customers with refunds or product replacements.
Discussed promotions and special offers to customers to increase sales.
Resolved customer complaints with balanced solutions.
Merchandised products and maintained display organization on sales floor and at front lanes.
Verified product pricing through electronic systems or associate assistance.
Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
Returned unwanted items to appropriate departments for restocking.
Communicated positively with customers to build trust and encourage questions.
Recaptured sales from dissatisfied customers using conflict mediation skills.
Covered multiple store areas by cross-training in different roles.
Kept customers happy by quickly processing payments and bagging purchases.
Prevented losses by watching for suspicious behavior.
Rang up customer items quickly and accurately using POS system.
Recorded daily transactions precisely to avoid errors and keep logs accurate.
Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
Fixed checkout merchandise displays with continuous resets during down periods.
Enhanced shopping experiences, directing or escorting to product locations on sales floor.
08/2021 to Current
Customer Service Office Staff MemberPublix Supermarket At The Shops At Stratford Hills – City, STATE,
Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
Updated records with all interactions and customers transactions.
Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Completed inquiries and followed up with customers to share findings and offer solutions.
Identified causes of product malfunctions and credited affected customers.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Met inbound customer needs while maintaining strict performance targets.
Resolved issues based on thorough investigations of concerns.
Sold products to customers during routine service calls using strong cross-selling abilities.
Helped improve processes and products by relaying customer feedback.
Avoided revenue losses with diligent attention to customers' needs and complaints.
Assisted with tasks and work duties during slow periods to maintain team productivity.
Served customers by going above and beyond to offer exceptional support for needs.
Approached and solved work problems with initiative and sound judgement.
Maintained full compliance with legal, health, and safety regulations.
Transported items using forklifts and pallet jacks.
Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Assisted customers with sales and service needs.
Enhanced customer satisfaction with fast, knowledgeable service.
Opened and closed the sales location while maintaining the front end.
Sold Virginia State Lottery through the legal processes required, and documented these transactions.
Collaborated with separate departments in order to resolve store-wide issues or complications, while maintaining Customer Service responsibilities.
Maintained accurate register totals by carefully counting and securing cash.
Counted cash drawers before and after shifts and prepared cash bags.
Established clear goals and coached employees to enhance performance and improve revenue.
Prepared drawers, counted totals, and resolved discrepancies to control financial risks.
Managed team of four or more cashiers, overseeing performance and promptly handling escalated issues.
Modeled exceptional customer service and engagement behaviors to team members.
Coached cashiers, courtesy clerks, and self-checkout attendants on engagement, check-out procedures, and best practices.
Coordinated breaks and monitored customer levels to keep service consistent, pulling in extra team members to handle overflows.
Kept front end stocked, clean, and ready for customer demands to boost team productivity.
Minimized store losses, training team members how to spot and prevent theft.
Enhanced customer satisfaction by enforcing service-oriented policies.
Trained employees to capitalize on sales and service opportunities with proactive approaches.
Coordinated regular store cleaning and product resets for optimal appearance.
Achieved revenue targets by coaching employees on promotional strategies.
Kept employees satisfied and working hard through consistent training, mentoring and support.
Met financial and administrative targets, accurately tracking funds and keeping records current.
Maintained attractive, well-organized displays with regular resets.
Education and Training
Expected in 06/2020
High School Diploma: Warhill High School - Williamsburg, VA GPA:
Expected in
Bachelor of Science (B.S.) With A Concentration in Business Administration: Virginia Commonwealth University - Richmond, VA GPA:
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School Attended
Warhill High School
Virginia Commonwealth University
Job Titles Held:
Front End Bagger
Customer Service Cashier
Customer Service Office Staff Member
Degrees
High School Diploma
Bachelor of Science (B.S.) With A Concentration in Business Administration
