Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Responsible worker possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

  • Merchandise display set up
  • Retail transactions
  • Order selection and preparation
  • Team-oriented
  • Efficient time management
  • Communications
  • Customer service
  • Problem resolution
  • Multi-line telephone skills
  • Organization and efficiency
  • Recordkeeping and bookkeeping
  • Multitasking ability
  • Document control
  • Professional and polished presentation
  • Point of Sale (POS) system operations
  • Issue resolution
  • Payment processing
  • POS systems
  • Credit and cash transactions
  • Customer greeting
  • Coin counting
  • Cash register operation
  • ID verification
  • Customer assistance
  • Cash management
10/2020 to 11/2020
Receptionist Compass Group Usa Inc Manteca, CA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Responded to customer concerns and issues.
  • Check in patients and get their records ready for the scribes
  • Spanish translator
07/2020 to 09/2020
Front End Associate Highcom Security Services, Inc. Albany, CA,
  • Maintained clean and clutter-free front-end area.
  • Processed and completed cash or credit transactions accurately.
  • Operated register for cash, check and credit card transactions, maintaining [Number]% accuracy.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
11/2018 to 05/2020
Receptionist Compass Group Usa Inc Monmouth Junction, NJ,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed more than 50 incoming calls per day.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Rendered information to callers and drafted office emails.
  • Responded to customer concerns and issues.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
06/2016 to 11/2018
Housekeeping Marriott Vacations Worldwide Branson, MO,
  • Maintained clean and clutter-free front-end area.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Checked 30-50 rooms per day to verify vacancies post-checkout.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
04/2015 to 09/2017
Waitress Traditions Spirits Newcastle, OK,
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Expected in 06/2019
Project Turn Around - Nacogdoches, TX,

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