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Front End Associate Resume Example

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JC
FRONT END ASSOCIATE
Professional Summary

Team-oriented retail professional with solid understanding of retail dynamics, marketing and customer service able to work well in collaborative environments and generate consistent personal, company sales goals. Focused, hardworking, excellent interpersonal, and organizational skills. Fluent in English, Spanish. Bringing 7 years' experience in retail settings, including Front-End, and Floor specialty departments. Adept at navigating Microsoft Office, Windows, and POS platforms. Minor troubleshooting skills.

Prepared to take on new challenges and step up when needed with desire to apply expertise to new role, and listen to needs and promote merchandise with practiced care and attention to individual needs. Focused, hardworking, and with excellent interpersonal and organizational skills. Fluent in English,Spanish. Pursuing a future or current leadership position within company. My years of knowledge, and experience will make it easier for anyone looking to bring in an established employee, and bring fresh ideas to the table.

Skills
  • Cash handling accuracy
  • Merchandising knowledge
  • Team player mentality
  • Familiar with a fast paced work environment
  • Excellent communication skills (English, Spanish)
  • Cash register operation
  • Product recommendations
  • Credit and cash transactions
  • Scanner operations
  • Returns and exchanges
  • Training and mentoring
  • Customer greeting
  • Technologically savvy
  • Call center experience
  • Product organization
  • Customer service excellence
  • Quality assurance
  • Report creation
  • High-energy attitude
  • Direct sales
  • Office equipment proficiency
  • Employee coaching
  • Stockroom procedures
  • Shipping and receiving understanding
  • Cross-functional collaboration
  • Store maintenance
  • Microsoft Office, Microsoft Windows 10 expertise
Work History
07/2018 to 11/2019Front End AssociateJbs Usa | Chicago , IL
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed returned items in accordance with store policy.
  • Assisted Head Cashier/Managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
12/2017 to 04/2018Customer Service Technical SupportFranklin Wireless | San Diego , CA
  • Accepted inbound calls and reached out to connect with customers in need of service and support.
  • Helped customers complete remote tests and implement solutions.
  • Documented customer interactions, scheduled appointments and submitted payments.
  • Read and interpreted technical schematics and documentation.
  • Learned new testing methods through continued education and research.
02/2014 to 09/2017Sales Associate/Lead Sales AssociatePpg Industries, Inc. | Huntington Beach , CA
  • Assisted customers by finding needed footwear items and checking inventory for items at other locations.
  • Recommended merchandise to customers based on needs and preferences.
  • Communicated with customers about Reward program offerings, including policies, restrictions and refund policies.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
10/2012 to 02/2014Sales AssociateOld Navy | City , STATE
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Educated customers on product and service offerings.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School DiplomaUnited High School, City, State
Bilingual EducationTexas A&M International University, City, State
High School DiplomaLaredo College, City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

69Fair
Resume Strength
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  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • United High School
  • Texas A&M International University
  • Laredo College

Job Titles Held:

  • Front End Associate
  • Customer Service Technical Support
  • Sales Associate/Lead Sales Associate
  • Sales Associate

Degrees

  • High School Diploma
    Bilingual Education
    High School Diploma

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