Front End Associate Resume Example Lowe's Home Improvement

FRONT END ASSOCIATE

Professional Summary

Team-oriented retail professional with solid understanding of retail dynamics, marketing and customer service able to work well in collaborative environments and generate consistent personal, company sales goals. Focused, hardworking, excellent interpersonal, and organizational skills. Fluent in English, Spanish. Bringing 7 years' experience in retail settings, including Front-End, and Floor specialty departments. Adept at navigating Microsoft Office, Windows, and POS platforms. Minor troubleshooting skills.

Prepared to take on new challenges and step up when needed with desire to apply expertise to new role, and listen to needs and promote merchandise with practiced care and attention to individual needs. Focused, hardworking, and with excellent interpersonal and organizational skills. Fluent in English,Spanish. Pursuing a future or current leadership position within company. My years of knowledge, and experience will make it easier for anyone looking to bring in an established employee, and bring fresh ideas to the table.

Skills

Cash handling accuracy
Merchandising knowledge
Team player mentality
Familiar with a fast paced work environment
Excellent communication skills (English, Spanish)
Cash register operation
Product recommendations
Credit and cash transactions
Scanner operations
Returns and exchanges
Training and mentoring
Customer greeting
Technologically savvy
Call center experience

Product organization
Customer service excellence
Quality assurance
Report creation
High-energy attitude
Direct sales
Office equipment proficiency
Employee coaching
Stockroom procedures
Shipping and receiving understanding
Cross-functional collaboration
Store maintenance
Microsoft Office, Microsoft Windows 10 expertise

Work History

07/2018 to 11/2019Front End AssociateLowe's Home Improvement | Laredo, Texas

Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed returned items in accordance with store policy.
Assisted Head Cashier/Managers with completing end-of-day counts and securing funds to prevent loss or theft.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.

12/2017 to 04/2018Customer Service Technical SupportConcentrix | Laredo, Texas

Accepted inbound calls and reached out to connect with customers in need of service and support.
Helped customers complete remote tests and implement solutions.
Documented customer interactions, scheduled appointments and submitted payments.
Read and interpreted technical schematics and documentation.
Learned new testing methods through continued education and research.

02/2014 to 09/2017Sales Associate/Lead Sales AssociateSkechers | Laredo, Texas

Assisted customers by finding needed footwear items and checking inventory for items at other locations.
Recommended merchandise to customers based on needs and preferences.
Communicated with customers about Reward program offerings, including policies, restrictions and refund policies.
Used cash register system to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.

10/2012 to 02/2014Sales AssociateOld Navy | Laredo, Texas

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Educated customers on product and service offerings.
Used cash register system to ring up customer purchases, process payments and issue receipts.
Stayed up to date on store promotions, payment policies and security practices.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School DiplomaUnited High School, Laredo, TX

Bilingual EducationTexas A&M International University, Laredo, TX

High School DiplomaLaredo College, Laredo, TX

Resume Overview

Companies Worked For:

Lowe's Home Improvement
Concentrix
Skechers
Old Navy

School Attended

United High School
Texas A&M International University
Laredo College

Job Titles Held:

Front End Associate
Customer Service Technical Support
Sales Associate/Lead Sales Associate
Sales Associate

Degrees

High School Diploma
Bilingual Education
High School Diploma

Front End Associate Resume Example

Resume Score: 80%

Resume Overview

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