front end associate resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Proficient in communication and conflict resolution. Eager to develop and advance professionally into a more challenging position.

  • Workflow management
  • Team supervision
  • Decisive
  • Superb communication skills
  • Conflict resolution
  • Critical thinking
  • Efficient time management
  • Team-oriented
12/2018 to Current
Front End Associate Carlie C's Iga Zebulon, NC,
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared large batches of [Type] food according to standard recipes.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Processed and completed cash or credit transactions accurately.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Inspected equipment before and after use to increase longevity and maximize safety.
12/2018 to 05/2019
Deli Clerk Bristol Farms Santa Barbara, CA,
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
  • Gave exceptional customer service to all guests, including during peak business periods.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
05/2014 to 12/2018
Night Shift Manager Pactiv Conyers, GA,

I became a successful night shift manager throughout my years with Starbucks Coffee Company by ensuring premium customer service. During that time I accomplished many goals and developed myself as a leader.

  • Produced nightly cash management reports and updates to maintain accurate business records.
  • Kept facilities secure and workers safe with proactive facilities upkeep.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Assigned tasks based on operational needs and individual strengths. This is what Starbucks Coffee Company describes as "plays".
  • Served all types of customer needs and resolved problems to the utmost satisfaction.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Reconciled and reported discrepancies found in records.
01/2014 to 12/2016
Manager Hyatt Hotels Corp. Harrisonburg, VA,

I started working for the Owner of multiple restaurants as a delivery driver, I quickly moved up to cook, front of house and eventually I became the manager of the newest restaurant.

  • Supervised and trained new members of our customer service team members to provide exceptional service throughout the entire experience.
  • Facilitated on-site staff training and developed processes and procedures to increase performance.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Boosted cash flow tremendously by creating a positive atmosphere for customers and the restaurant staff.
  • Overhauled the scheduling practices to create a more fluid system that increased efficiency throughout the restaurant.
  • Addressed customer issues to ensure swift and successful resolution.
  • Diminished work flow lags, including recruiting, interviewing and hiring top talent.
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Education and Training
Expected in 2013
High School Diploma:
Summit Preparatory School - Kalispell, MT
Activities and Honors

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Resume Overview

School Attended

  • Summit Preparatory School

Job Titles Held:

  • Front End Associate
  • Deli Clerk
  • Night Shift Manager
  • Manager


  • High School Diploma

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