LiveCareer-Resume

front end associate resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Upbeat, customer-focused Sales Associate with 7 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Enthusiastic retail professional with 7 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • Building Customer Loyalty
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Exceeding Customer Expectations
  • Patient
  • Positive Customer Engagement
  • Leadership
  • Detail-Oriented
  • Time Management
  • Honest and Dependable
  • Collaboration talent
  • Decision making
  • Time management
  • Professional
  • Perseverance
Education and Training
Opelousas Senior High School Opelousas, LA Expected in 05/2015 High School Diploma : - GPA :
Experience
Wegmans Food Markets - Front End Associate
Glenarden, MD, 02/2021 - 09/2021
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
Klarna - Customer Service Manager
New York City Or Columbus, OH, 02/2019 - 01/2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Conducted training and offered staff development opportunities to decrease process lags.
Culvers Restaurant - Cashier
Lyons, IL, 12/2015 - 11/2017
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
Culvers Restaurant - Cashier
Macon, GA, 12/2014 - 12/2015

Operated cash register, collected payments, and provided accurate change.

  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Recommended complementary and discounted items to customers to increase sales.
  • Greet customers that enter establishment

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Resume Overview

School Attended

  • Opelousas Senior High School

Job Titles Held:

  • Front End Associate
  • Customer Service Manager
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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