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FRONT END ASSISTANT Resume Example

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FRONT END ASSISTANT
Professional Summary
Customer Service Associate, excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Friendly and helpful
  • Valid Washington driver's license
  • Fluent in English/Spanish

  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Strategic sales knowledge
  • Multi-line phone talent
  • Mediation capability
Work History
October 2013-CurrentFRONT END ASSISTANT | COSTCO | Issaquah, WA


  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Greeted customers and ascertained customers' needs.
  • Used time efficiently when not serving customers, including cleaning around my area of work, organizing boxes,helping other cashiers, getting the membeship cards before the customers aproach the cashier and asking if they would like a box for their products.
  • Communicated clear expectations and goals to each team member.
  • Actively pursued personal learning and development opportunities.
  • Certified at the Gas Station.
  • Cashier.
  • Follow management needs. Box run, go backs, cleaning front end, entrance door, exit door, carts, gas station, food court, pushing carts,cart assist, stocker,promoting American Express, and executive membership.
January 2013-August 2013Customer Service Associate | Lowe's | Renton, Washington

  • With my experience I was easy to perform different task in the same time, communicate with my manager and co-workers to get the job done in the timely manner.
  • I got certified to use the power equipment.
  • Cashier assistant
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed work flow to exceed quality service goals.
January 2007-January 2010General ContractorVazquez Construction | Renton

  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
July 2001-January 2007General Contractor - Painting Contractor - Drywall | Western Drywall | Puyallup, Washington
  • Customer Service, Patchwork.
  • I was in charge of making schedules for new and existing customers.
  • They relies on my me.
  • The job needed to be done right the first time
  •  team work
  • Reliability Are proud of it
  • Think before acting
  •  Gained satisfaction from it.
  •  schedule process incoming and outgoing communication Create, edit and maintain electronic and written communication.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
Education
2005GED: Renton technical college, Renton, Washington
Accomplishments
  • Promoted to Crew Shift Leader after less than four months of employment.
  • Diplomas, and letters from customer satisfactions.
  • the satisfaction that I helped people with problem in their lifes, and after time they come to me and thank me for all the support and the way I talked to them about how we have to move forward in life.

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Resume Overview

Companies Worked For:

  • COSTCO
  • Lowe's
  • Vazquez Construction
  • Western Drywall

School Attended

  • Renton technical college

Job Titles Held:

  • FRONT END ASSISTANT
  • Customer Service Associate
  • General Contractor
  • General Contractor - Painting Contractor - Drywall

Degrees

  • GED :

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