Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Ambitious employee, with over 3 years of experience and passion for local food industries. Personable, experienced with conflict resolution and sensitive to others' needs. Polite and positive person with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Willing to learn new traits and able to get along with new people.
Student of the year in highschool (2019)
Most Valuable Player Football (2020)
Academics Award (2018-2020)
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- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Returned unwanted items to correct store locations and restocked shelves.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Monitored safety and security concerns and reported to leadership for resolution.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Returned unwanted items to correct store locations and restocked shelves.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
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School Attended
- Cabrillo College
- Aptos High School
Job Titles Held:
- Front End
- Courtesy Clerk
- Busser
Degrees
- High School Diploma
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