Front and Back End Resume Example
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FRONT AND BACK END
Professional Summary
Proven success in leadership, operational excellence and organizational development with keen understanding of the elements.. Recognized for inspiring management team members to excel and encouraging creative work environments.
Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
Front and Back End, 03/2016 to 04/2020
Roivant – New York , NY
Roivant – New York , NY
- Coordinated team members with focus on
- Productivity, efficiency, and enhancing customer experience.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit
- Used cash registers and POS systems to request and record customer orders and compute bills
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Receptionist\legal Filer, 01/2007 to 11/2007
Bovet Professional Center – City , STATE
Bovet Professional Center – City , STATE
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Corresponded with clients through email, telephone or postal mail.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Collected, sorted, distributed and sent mail and packages.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Filed documents with courts on behalf of attorney.
- Executed time sheet reconciliation and created monthly announcements.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Diligently edited legal correspondence for grammar and spelling.
Administrative Assistant, 05/2004 to 11/2005
City Of East Palo Alto Housing Services – City , STATE
City Of East Palo Alto Housing Services – City , STATE
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Cashier Manager, 01/2018 to 01/2019
Wingstop – City , STATE
Wingstop – City , STATE
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Assisted customers with special services, account updates and promotional options.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
Education
05/2018
Woodside High School - City
Woodside High School - City
Certificate: Windows\Word2000 Office Ettiquite , 03/2003
OICW\JOB TRAIN - City
OICW\JOB TRAIN - City
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Resume Overview
School Attended
- Woodside High School
- OICW\JOB TRAIN
Job Titles Held:
- Front and Back End
- Receptionist\legal Filer
- Administrative Assistant
- Cashier Manager
Degrees
- 05/2018
Certificate : Windows\Word2000 Office Ettiquite , 03/2003
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