Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

  • Employee Relations
  • Performance Management
  • Onboarding
  • Employee Engagement
  • Staff Management
  • Talent Management
  • HR Policies
  • Succession Planning
  • Employee Retention
  • Process Improvement
  • Labor Relations
  • Procedures implementation
  • Knowledgeable in all HR Systems
  • Trained in FMLA/ADA/EEO/WC
Work History
02/2020 to Current FMLA/COVID-19 Operational Specialist Emerson Electric Co. | Lexington, KY,
  • Direct managers and employees interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
  • Led return-to-work process for employees returning from extended FMLA, workers compensation, or other leave(s).
  • Facilitate other leave requests, which may include accommodation requests under ADA.
  • Maintain knowledge of all applicable leave and accommodation laws including FMLA, ADA, and state and local laws.
  • Communicate professionally via phone with employees regarding illnesses and potential COVID-19 exposures.
  • Collect and record information from employees in maintaining accurate tracking & online Exposure Assessments, along with properly administer FMLA to employees as it relates to CARES ACT/ COVID-19 protocol.
  • Execute reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason.
01/2019 to 02/2020 Human Resources Business Partner Kehe Food Distributors | Minneapolis, MN,
  • Investigated and liaised with legal department to respond to employee relation issues of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Key contributor in creating robotic system to increase organizational productivity and alleviated time-spent on-boarding new hires which resulted in 20% profit growth.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training averages of 20 new employees monthly.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
07/2015 to 11/2018 Human Resources Generalist Community Care Connections | Rice Lake, WI,
  • Responsible for motivating employees to support labor relations activities, including grievances, conflict resolution, terminations and other disciplinary actions for collective bargaining units.
  • Provided employee relations support virtually to team members in multiple locations.
  • Introduced metric-based performance system to create operational growth and development.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
07/2013 to 07/2015 Human Resources Specialist Paylocity | Baton Rouge, LA,
  • Assisted in redevelopment of new hire cloud data infrastructure (Taleo) used to increase onboarding initiatives by 75%.
  • Consulted with and advised managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws.
  • Provided guidance and assistance to supervisory and management officials concerning federal labor relations program and organization’s labor-management partnerships.
  • Worked in partnership with HR Manager and HR Director to create, implement, and manage improved HR strategies, services, and programs to support workforce during downward trend and large-scale turnaround effort (i.e.
  • Launched career navigation tool, accepting and celebrating diversity, along with spearheading value-add employee recognition and incentive programs.).
  • Created company culture initiative to increase work-life balance, which raised employee satisfaction rates by 38%.
  • Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
05/2010 to 06/2013 Human Resources Coordinator Woodforest National Bank | City, STATE,
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Coordinated ongoing technical training and personal development classes for staff members.
Expected in 12/2022 Master of Public Administration | Public Administration Strayer University, Charlotte, NC GPA:
Expected in 05/2014 Master of Business Administration | Human Resources Strayer University, Charlotte, NC GPA:
Expected in 05/2010 Bachelor of Business Management | Johnson & Wales University - Charlotte, Charlotte, NC GPA:
Expected in 05/2008 Associate of Business Administration | Johnson & Wales University, Charlotte, NC GPA:

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Resume Overview

School Attended

  • Strayer University
  • Strayer University
  • Johnson & Wales University - Charlotte
  • Johnson & Wales University

Job Titles Held:

  • FMLA/COVID-19 Operational Specialist
  • Human Resources Business Partner
  • Human Resources Generalist
  • Human Resources Specialist
  • Human Resources Coordinator


  • Master of Public Administration
  • Master of Business Administration
  • Bachelor of Business Management
  • Associate of Business Administration

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