LiveCareer-Resume

flight service coordinator resume example with 15 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am an energetic self-starter experienced in providing safety and service in a fast-paced work environment. A dynamic communicator with a superior work ethic, I am resourceful, adaptable, and committed to expertly managing the customer experience and exceeding performance goals.

Skills
  • Aircraft Safety Checks
  • Passenger Behavior Monitoring
  • Public Interaction
  • Pre-Flight Briefings
  • Data Entry and Maintenance
  • Positive and Constructive Feedback
  • Service Delivery Optimization
  • Leading Team Meetings
  • Aircraft Safety Checks
Work History
07/2021 to 10/2022 Flight Service Coordinator Alaska Airlines | Oakland, CA,
  • General questions in person and by phone
  • Files expense reimbursement, handles mail and FEDEX
  • Provides Tablet support at the Crew Service Centers
  • Assists in the coordination of Flight Attendant parking and Crew IDs
  • Orders supplies and maintains the e-board in the crew rooms
  • Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
  • Assists the Duty Managers with all aspects of Flight Service operation
  • Ensures office and crew room computers and equipment are in working condition
  • In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions
03/2019 to 06/2021 Flight Attendant Myhr Partner | Allentown, PA,
  • Greet, direct, and assist passengers
  • Provide public announcements
  • Ensure passenger compliance with all safety requirements and federal regulations
  • Ensure the safety and comfort of our passengers
    Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies
  • Provide clear and calm instructions during an emergency; be prepared to rapidly evacuate passengers from an aircraft
  • Assist passengers with special needs, including unaccompanied minors Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers
  • Care for and assist ill, injured, and incapacitated passengers and may administer first aid in compliance with government and company regulations.
05/2010 to 04/2019 Sales Associate Stanley Black & Decker, Inc. | Melbourne, FL,
  • Performed marketing of telecommunications products and services, implemented promotional initiatives and provided direct customer assistance with billing and technical issues
  • Anticipated needs and requests maintained proper tracking and security of customer documentation and proactively completed operational duties.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
09/2007 to 06/2010 Customer Service Manager Bank Of America | City, STATE,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Expected in 06/2014 High School Diploma | Manual Arts Senior High School, Los Angeles, CA GPA:
Expected in 07/2018 Bachelor of Arts | Business Administration University of South Carolina - Columbia, Columbia, SC GPA:
Accomplishments
  • Supervised team of 100 staff members.
  • Resolved product issue through consumer testing.
  • Successfully recruited and trained new customer service representatives.
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.


Skills
  • Aircraft Safety Checks
  • Passenger Behavior Monitoring
  • Public Interaction
  • Pre-Flight Briefings
  • Data Entry and Maintenance
  • Positive and Constructive Feedback
  • Service Delivery Optimization
  • Leading Team Meetings
  • Aircraft Safety Checks
Work History
07/2021 to 10/2022 Flight Service Coordinator American Airlines | Fort Worth, TX
  • General questions in person and by phone
  • Files expense reimbursement, handles mail and FEDEX
  • Provides Tablet support at the Crew Service Centers
  • Assists in the coordination of Flight Attendant parking and Crew IDs
  • Orders supplies and maintains the e-board in the crew rooms
  • Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
  • Assists the Duty Managers with all aspects of Flight Service operation
  • Ensures office and crew room computers and equipment are in working condition
  • In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions
03/2019 to 06/2021 Flight Attendant Envoy Air Inc. | Irving, TX
  • Greet, direct, and assist passengers
  • Provide public announcements
  • Ensure passenger compliance with all safety requirements and federal regulations
  • Ensure the safety and comfort of our passengers
    Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies
  • Provide clear and calm instructions during an emergency; be prepared to rapidly evacuate passengers from an aircraft
  • Assist passengers with special needs, including unaccompanied minors Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers
  • Care for and assist ill, injured, and incapacitated passengers and may administer first aid in compliance with government and company regulations.
05/2010 to 04/2019 Sales Associate Verizon Wireless | Lakewood, CA
  • Performed marketing of telecommunications products and services, implemented promotional initiatives and provided direct customer assistance with billing and technical issues
  • Anticipated needs and requests maintained proper tracking and security of customer documentation and proactively completed operational duties.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
09/2007 to 06/2010 Customer Service Manager Bank Of America | Charlotte, NC
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

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Resume Overview

School Attended

  • Manual Arts Senior High School
  • University of South Carolina - Columbia

Job Titles Held:

  • Flight Service Coordinator
  • Flight Attendant
  • Sales Associate
  • Customer Service Manager

Degrees

  • High School Diploma
  • Bachelor of Arts

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