Livecareer-Resume

Flight Service Coordinator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry experience. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Skills
  • Community liaison
  • Rapport and trust building
  • Notetaking and documentation
  • Service monitoring and evaluation
  • Inter-department collaboration
  • Effective workflow management
  • Customer Relations
  • Microsoft Outlook, Word and Excel
  • Team Building
  • Complaint resolution
  • Customer-focused
  • Excellent time management skills
  • Effective problem solver
Work History
01/2016 to Current Flight Service Coordinator Weld North Education | Little Rock, AR,
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Flew national and international routes covering different countries and complied with all flight rules in each location.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Delivered inflight meals and beverages to customer locations within specific timeframes.
  • Managed crew of fully qualified, properly rested professionals.
  • Prepared and distributed instructions and policy updates to all active crew before departing.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Relayed updates and information to passengers after confirming key details with pilot and gate agents.
11/2015 to Current International Flight Attendant Weld North Education | Los Angeles, CA,
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Maintained excellent attendance record, consistently arriving to work on time.
01/2015 to 08/2015 Sales Associate Nordstrom | City, STATE,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Assisted call-in customers with questions and orders.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered questions and assisted customers with item selection and location.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Educated customers on promotions to enhance sales.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Provided sales and customer service assistance to walk-in traffic
  • Maintained records related to sales, returns and inventory availability.
09/2010 to 01/2015 Sales Associate Nordstrom Rack | City, STATE,
  • Processed cash, check and credit card payments.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided pricing information to customers regarding specific products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Expected in 05/2022 Associate of Science | Marketing Los Angeles Pierce College, Woodland Hills, CA, GPA:
  • Dean's List Fall 2020.
  • Currently majoring in Marketing.
  • Member of the Black Students Association.
Expected in 06/2010 High School Diploma | Glendale High School, Glendale, CA GPA:
Additional Information

CPR, basic first aid and AED trained

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Los Angeles Pierce College
  • Glendale High School
Job Titles Held:
  • Flight Service Coordinator
  • International Flight Attendant
  • Sales Associate
  • Sales Associate
Degrees
  • Associate of Science
  • High School Diploma

Similar Resume

View All
Coordinator, Flight Service
Coordinator, Flight Service
Flight Coordinator