Flight Service Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry experience. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

  • Community liaison
  • Rapport and trust building
  • Notetaking and documentation
  • Service monitoring and evaluation
  • Inter-department collaboration
  • Effective workflow management
  • Customer Relations
  • Microsoft Outlook, Word and Excel
  • Team Building
  • Complaint resolution
  • Customer-focused
  • Excellent time management skills
  • Effective problem solver
Work History
01/2016 to Current Flight Service Coordinator Weld North Education | Little Rock, AR,
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Flew national and international routes covering different countries and complied with all flight rules in each location.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Delivered inflight meals and beverages to customer locations within specific timeframes.
  • Managed crew of fully qualified, properly rested professionals.
  • Prepared and distributed instructions and policy updates to all active crew before departing.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Relayed updates and information to passengers after confirming key details with pilot and gate agents.
11/2015 to Current International Flight Attendant Weld North Education | Los Angeles, CA,
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Maintained excellent attendance record, consistently arriving to work on time.
01/2015 to 08/2015 Sales Associate Nordstrom | City, STATE,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Assisted call-in customers with questions and orders.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered questions and assisted customers with item selection and location.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Educated customers on promotions to enhance sales.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Provided sales and customer service assistance to walk-in traffic
  • Maintained records related to sales, returns and inventory availability.
09/2010 to 01/2015 Sales Associate Nordstrom Rack | City, STATE,
  • Processed cash, check and credit card payments.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided pricing information to customers regarding specific products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
Expected in 05/2022 Associate of Science | Marketing Los Angeles Pierce College, Woodland Hills, CA, GPA:
  • Dean's List Fall 2020.
  • Currently majoring in Marketing.
  • Member of the Black Students Association.
Expected in 06/2010 High School Diploma | Glendale High School, Glendale, CA GPA:
Additional Information

CPR, basic first aid and AED trained

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Resume Strength

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Resume Overview

School Attended
  • Los Angeles Pierce College
  • Glendale High School
Job Titles Held:
  • Flight Service Coordinator
  • International Flight Attendant
  • Sales Associate
  • Sales Associate
  • Associate of Science
  • High School Diploma

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