Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
- Microsoft Office knowledge
- Self-directed strong problem solver
- Meticulous attention to detail
- Time management
| - Professional and mature
- Problem resolution
- Strong interpersonal skills
- Self-starter
|
- Efficiently increased office organization by developing more efficient filing system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
07/2013 to 10/2015 Financial Care Representative CSR Mandarich Law Group – Columbus, OH,
- Excellent interpersonal skills to assist building rapport with customers.
- Stellar communication and collection skills.
- Assist customers with payment arrangement obligations to secure accounts.
Implemented updated daily collection procedures for payment 100% and above monthly.
06/2010 to Current Debt Collector Parker-Hannifin, Corporation – Redmond, WA,
- Contact consumers by phone to attempt collection of money owed by Federal, State, Local laws and company policies; utilizing multi-tasking and excellent communication skills to collect and record personal data through phone conversations of the consumer; also make follow-up calls of delinquent scheduled payments; accountable receivable; coordinates problem resolution to assist consumer getting back on track with making on time payments.
- Performed skip tracing through Accurint system for accurate addresses and phone numbers.
04/2012 to 07/2013 DPS SECURITY Aids Healthcare Foundation – Oakland Park, FL,
- Prevent theft, damage, accident, trespass, sabotage and espionage and to enforce the security regulations of the installation.
- Controls access of vehicles and pedestrians to installation.
- Verifies identification through use of identification cards, badges, biometrics, automated records, vehicle decals, verbal questioning, and other means.
- Records visitor information and purpose of visit.
- Inspects containers, personal property, and documents on private, commercial and governmental vehicles, and exercises tact, courtesy, and firmness in the performance of all force protection duties.
- Conducts traffic stops at the IACP for safety and security checks.
- Maintains duty journal and prepares written reports.
11/2010 to 01/2012 Samse Clerk Akzo Nobel N.V. – Pune, IN,
- Kandahar Samse 1/2 Clerk 92 A.
- Material condition status and maintenance of proper documentation for all assigned material.
- Provided logistical support to various operational and support elements; prepared filed shipping documentations; dispatched vehicles to many different companies as needed; data entry; maintained accountability of recoverable items, turned in and maintained records of excess non-serviceable equipment and parts; recorded and attained distributed administrative supply stocks; maintained safety practices, maintained supply accountable areas by keeping the areas clean and in an orderly fashion.
03/2010 to 08/2010 Customer Service Rep Rohm Semiconductor – Santa Clara, CA,
- Assist customer with a number of services that included but was not limited to phone activations and processing payments.
- Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
09/2008 to 03/2009 Basic Training United States Army – City, STATE,
Military training.
08/2006 to 10/2008 Assistant Store Manager Bestway Rentals – City, STATE,
- Assisted store manager, and sales representatives in renewal efforts, oversaw deliveries and installations, reviewed and maintained sales/collections of accounts.
- Provided and promoted friendly customer service, managed expired accounts and assisted customers in working out financial planning ensuring timely payments and also assisted in maintaining a quality showroom.
09/2005 to 11/2006 Technical Service Representative Client Logic – City, STATE,
- Assist government/business clients with their computers issues.
- Other duties included data entry, ordering replacement parts and scheduling appointments, conducting call backs to customers ensuring any problems occurred or issues they may have been experiencing were resolved.
02/2005 to 08/2005 Customer Service Representative AFNI Incorporations – City, STATE,
- Assist customer with a number of services that included but was not limited to phone activations and processing payments.
- Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
- Customer service; excellent verbal and written communication; data entry; ability to multi-task; experienced in sales and credit management; Microsoft Office Suite; Red Hat; Accurint ; Samse 1 and 2; ILAP; call center and collections and experience.
Expected in 2015 Associate of Arts: Associates in Business Science
AIU - Schamburg, Illinois
GPA:
- Management skills
- Administrative skills
- Excellent communication and written skills
- Microsoft Office
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