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financial care representative csr resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights
  • Microsoft Office knowledge
  • Self-directed strong problem solver
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Problem resolution
  • Strong interpersonal skills
  • Self-starter
Core Accomplishments
  • Efficiently increased office organization by developing more efficient filing system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Professional Experience
Financial Care Representative CSR, 07/2013 - 10/2015
Mandarich Law Group Columbus, OH,
  • Excellent interpersonal skills to assist building rapport with customers.
  • Stellar communication and collection skills.
  • Assist customers with payment arrangement obligations to secure accounts.
  • Implemented updated daily collection procedures for payment 100% and above monthly.


Debt Collector, 06/2010 - Current
Parker-Hannifin, Corporation Redmond, WA,
  • Contact consumers by phone to attempt collection of money owed by Federal, State, Local laws and company policies; utilizing multi-tasking and excellent communication skills to collect and record personal data through phone conversations of the consumer; also make follow-up calls of delinquent scheduled payments; accountable receivable; coordinates problem resolution to assist consumer getting back on track with making on time payments.
  • Performed skip tracing through Accurint system for accurate addresses and phone numbers.
DPS SECURITY, 04/2012 - 07/2013
Aids Healthcare Foundation Oakland Park, FL,
  • Prevent theft, damage, accident, trespass, sabotage and espionage and to enforce the security regulations of the installation.
  • Controls access of vehicles and pedestrians to installation.
  • Verifies identification through use of identification cards, badges, biometrics, automated records, vehicle decals, verbal questioning, and other means.
  • Records visitor information and purpose of visit.
  • Inspects containers, personal property, and documents on private, commercial and governmental vehicles, and exercises tact, courtesy, and firmness in the performance of all force protection duties.
  • Conducts traffic stops at the IACP for safety and security checks.
  • Maintains duty journal and prepares written reports.
Samse Clerk, 11/2010 - 01/2012
Akzo Nobel N.V. Pune, IN,
  • Kandahar Samse 1/2 Clerk 92 A.
  • Material condition status and maintenance of proper documentation for all assigned material.
  • Provided logistical support to various operational and support elements; prepared filed shipping documentations; dispatched vehicles to many different companies as needed; data entry; maintained accountability of recoverable items, turned in and maintained records of excess non-serviceable equipment and parts; recorded and attained distributed administrative supply stocks; maintained safety practices, maintained supply accountable areas by keeping the areas clean and in an orderly fashion.
Customer Service Rep, 03/2010 - 08/2010
Rohm Semiconductor Santa Clara, CA,
  • Assist customer with a number of services that included but was not limited to phone activations and processing payments.
  • Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
Basic Training, 09/2008 - 03/2009
United States Army City, STATE,

Military training.

Assistant Store Manager, 08/2006 - 10/2008
Bestway Rentals City, STATE,
  • Assisted store manager, and sales representatives in renewal efforts, oversaw deliveries and installations, reviewed and maintained sales/collections of accounts.
  • Provided and promoted friendly customer service, managed expired accounts and assisted customers in working out financial planning ensuring timely payments and also assisted in maintaining a quality showroom.
Technical Service Representative, 09/2005 - 11/2006
Client Logic City, STATE,
  • Assist government/business clients with their computers issues.
  • Other duties included data entry, ordering replacement parts and scheduling appointments, conducting call backs to customers ensuring any problems occurred or issues they may have been experiencing were resolved.
Customer Service Representative, 02/2005 - 08/2005
AFNI Incorporations City, STATE,
  • Assist customer with a number of services that included but was not limited to phone activations and processing payments.
  • Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
  • Customer service; excellent verbal and written communication; data entry; ability to multi-task; experienced in sales and credit management; Microsoft Office Suite; Red Hat; Accurint ; Samse 1 and 2; ILAP; call center and collections and experience.
Education
Associate of Arts: Associates in Business Science, Expected in 2015
-
AIU - Schamburg, Illinois
GPA:
Status -
Skills
  • Management skills
  • Administrative skills
  • Excellent communication and written skills
  • Microsoft Office

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Resume Overview

School Attended

  • AIU

Job Titles Held:

  • Financial Care Representative CSR
  • Debt Collector
  • DPS SECURITY
  • Samse Clerk
  • Customer Service Rep
  • Basic Training
  • Assistant Store Manager
  • Technical Service Representative
  • Customer Service Representative

Degrees

  • Associate of Arts

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