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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights
  • Microsoft Office knowledge
  • Self-directed strong problem solver
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Problem resolution
  • Strong interpersonal skills
  • Self-starter
Core Accomplishments
  • Efficiently increased office organization by developing more efficient filing system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Professional Experience
07/2013 to 10/2015
Financial Care Representative CSR Mandarich Law Group Columbus, OH,
  • Excellent interpersonal skills to assist building rapport with customers.
  • Stellar communication and collection skills.
  • Assist customers with payment arrangement obligations to secure accounts.
  • Implemented updated daily collection procedures for payment 100% and above monthly.


06/2010 to Current
Debt Collector Parker-Hannifin, Corporation Redmond, WA,
  • Contact consumers by phone to attempt collection of money owed by Federal, State, Local laws and company policies; utilizing multi-tasking and excellent communication skills to collect and record personal data through phone conversations of the consumer; also make follow-up calls of delinquent scheduled payments; accountable receivable; coordinates problem resolution to assist consumer getting back on track with making on time payments.
  • Performed skip tracing through Accurint system for accurate addresses and phone numbers.
04/2012 to 07/2013
DPS SECURITY Aids Healthcare Foundation Oakland Park, FL,
  • Prevent theft, damage, accident, trespass, sabotage and espionage and to enforce the security regulations of the installation.
  • Controls access of vehicles and pedestrians to installation.
  • Verifies identification through use of identification cards, badges, biometrics, automated records, vehicle decals, verbal questioning, and other means.
  • Records visitor information and purpose of visit.
  • Inspects containers, personal property, and documents on private, commercial and governmental vehicles, and exercises tact, courtesy, and firmness in the performance of all force protection duties.
  • Conducts traffic stops at the IACP for safety and security checks.
  • Maintains duty journal and prepares written reports.
11/2010 to 01/2012
Samse Clerk Akzo Nobel N.V. Pune, IN,
  • Kandahar Samse 1/2 Clerk 92 A.
  • Material condition status and maintenance of proper documentation for all assigned material.
  • Provided logistical support to various operational and support elements; prepared filed shipping documentations; dispatched vehicles to many different companies as needed; data entry; maintained accountability of recoverable items, turned in and maintained records of excess non-serviceable equipment and parts; recorded and attained distributed administrative supply stocks; maintained safety practices, maintained supply accountable areas by keeping the areas clean and in an orderly fashion.
03/2010 to 08/2010
Customer Service Rep Rohm Semiconductor Santa Clara, CA,
  • Assist customer with a number of services that included but was not limited to phone activations and processing payments.
  • Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
09/2008 to 03/2009
Basic Training United States Army City, STATE,

Military training.

08/2006 to 10/2008
Assistant Store Manager Bestway Rentals City, STATE,
  • Assisted store manager, and sales representatives in renewal efforts, oversaw deliveries and installations, reviewed and maintained sales/collections of accounts.
  • Provided and promoted friendly customer service, managed expired accounts and assisted customers in working out financial planning ensuring timely payments and also assisted in maintaining a quality showroom.
09/2005 to 11/2006
Technical Service Representative Client Logic City, STATE,
  • Assist government/business clients with their computers issues.
  • Other duties included data entry, ordering replacement parts and scheduling appointments, conducting call backs to customers ensuring any problems occurred or issues they may have been experiencing were resolved.
02/2005 to 08/2005
Customer Service Representative AFNI Incorporations City, STATE,
  • Assist customer with a number of services that included but was not limited to phone activations and processing payments.
  • Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
  • Customer service; excellent verbal and written communication; data entry; ability to multi-task; experienced in sales and credit management; Microsoft Office Suite; Red Hat; Accurint ; Samse 1 and 2; ILAP; call center and collections and experience.
Education
Expected in 2015
Associate of Arts: Associates in Business Science
AIU - Schamburg, Illinois
GPA:
Skills
  • Management skills
  • Administrative skills
  • Excellent communication and written skills
  • Microsoft Office

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Resume Overview

School Attended

  • AIU

Job Titles Held:

  • Financial Care Representative CSR
  • Debt Collector
  • DPS SECURITY
  • Samse Clerk
  • Customer Service Rep
  • Basic Training
  • Assistant Store Manager
  • Technical Service Representative
  • Customer Service Representative

Degrees

  • Associate of Arts

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