Financial Care Representative CSR Resume Example

• Contact consumers by phone to attempt collection of money owed by Federal, State, Local laws and company policies; utilizing multi-tasking and excellent communication skills to collect and record personal data through phone conversations of the consumer; also make follow-up calls of delinquent scheduled payments; accountable receivable; coordinates problem resolution to assist consumer getting back on track with making on time payments.
• Performed skip tracing through Accurint system for accurate addresses and phone numbers.

• Prevent theft, damage, accident, trespass, sabotage and espionage and to enforce the security regulations of the installation.
• Controls access of vehicles and pedestrians to installation.
• Verifies identification through use of identification cards, badges, biometrics, automated records, vehicle decals, verbal questioning, and other means.
• Records visitor information and purpose of visit.
• Inspects containers, personal property, and documents on private, commercial and governmental vehicles, and exercises tact, courtesy, and firmness in the performance of all force protection duties.
• Conducts traffic stops at the IACP for safety and security checks.
• Maintains duty journal and prepares written reports.

• Kandahar Samse 1/2 Clerk 92 A.
• Material condition status and maintenance of proper documentation for all assigned material.
• Provided logistical support to various operational and support elements; prepared filed shipping documentations; dispatched vehicles to many different companies as needed; data entry; maintained accountability of recoverable items, turned in and maintained records of excess non-serviceable equipment and parts; recorded and attained distributed administrative supply stocks; maintained safety practices, maintained supply accountable areas by keeping the areas clean and in an orderly fashion.

• Assist customer with a number of services that included but was not limited to phone activations and processing payments.
• Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.

Military training.

• Assisted store manager, and sales representatives in renewal efforts, oversaw deliveries and installations, reviewed and maintained sales/collections of accounts.
• Provided and promoted friendly customer service, managed expired accounts and assisted customers in working out financial planning ensuring timely payments and also assisted in maintaining a quality showroom.

• Assist government/business clients with their computers issues.
• Other duties included data entry, ordering replacement parts and scheduling appointments, conducting call backs to customers ensuring any problems occurred or issues they may have been experiencing were resolved.

• Assist customer with a number of services that included but was not limited to phone activations and processing payments.
• Duties also including identifying and assisting customers with any problems they may have been experiencing with the organizations services.
• Customer service; excellent verbal and written communication; data entry; ability to multi-task; experienced in sales and credit management; Microsoft Office Suite; Red Hat; Accurint ; Samse 1 and 2; ILAP; call center and collections and experience.