Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable in bringing over 15 years experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

  • Helpdesk administration
  • Friendly, positive attitude
  • Customer service
  • Work ethic
  • Clerical
  • Communication
10/2014 to 01/2021 Field Systems Trainer and Support Specialist Bcfs | New Braunfels, TX,
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
09/2012 to 09/2014 Education Coordinator Davita | Fountain Hills, AZ,
  • Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards.
  • Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance teaching skills.
  • Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
  • Collaborated with supervisors to examine effectiveness of program and instruction.
  • Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
  • Partnered with administrative leadership to improve discipline practices based on data findings.
  • Recruited, trained, and evaluated part-time staff and volunteers; directed professional development activities.
  • Delivered system-wide orientation, training and support programs for new teachers.
  • Discussed curriculum changes with department staff and principals to facilitate action plans.
  • Identified professional development needs by creating and presenting teacher surveys.
  • Created and implemented department support framework to address district's strategic goals.
11/1987 to 08/2013 Dialysis Patient Care Technician Fresenius Dialysis | City, STATE,
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Transported patients from rooms and prepared for treatments.
  • Recorded predialysis and post-dialysis weight and vitals signs to input into electronic medical records.
  • Operated hemodialysis machine to provide dialysis treatment for patients with kidney failure.
  • Observed patients for adverse reactions and monitored hemodialysis machines for malfunctions.
  • Connected hemodialysis machine to access site to start blood circulation with dialyzer.
  • Discussed procedure with patient to explain each step and answer questions.
  • Cleaned access area, including fistula, graft and catheter with antiseptic solution.
  • Primed dialyzer with saline solution to prepare for usage.
  • Inspected equipment settings and temperature for conformance with safety standards.
  • Mixed dialysate solution according to prescribed formula.
  • Assembled dialyzer tubing to attach to hemodialysis machine.
  • Transported patients to dialysis room in preparation for treatment.
  • Analyzed registered venous arterial pressures to meet established limits.
  • Discontinued dialysis treatment according to established procedures.
  • Initiated dialysis treatment according to prescribed orders.
Education and Training
Expected in Associate of Science | Nursing Central Piedmont Community College, Charlotte, NC GPA:
Expected in 06/1974 High School Diploma | East High School, Kansas City, MO, GPA:

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School Attended

  • Central Piedmont Community College
  • East High School

Job Titles Held:

  • Field Systems Trainer and Support Specialist
  • Education Coordinator
  • Dialysis Patient Care Technician


  • Associate of Science
  • High School Diploma

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