Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Top Secret/SCI Clearance - FS Polygraph

Proficient Field Support Specialist Team Lead offering more than 3 years of experience in IT operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Enthusiastic IT Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in System Administration future.

  • System/Network Configuration
  • IT Security Best Practices
  • Active Directory
  • Microsoft Office Suite
  • IT Architecture and Design
  • Governance, Risk Management, and Compliance
  • Attacks, Threats, and Vulnerabilities
  • Network Security
  • Data & Host Security
  • Operations and Incident Response
  • Communication
  • Attentiveness
  • Adaptability
  • Goal Development
  • Technical Writing
  • Analysis
  • Troubleshooting
Work History
Field Support Specialist, 11/2019 to Current
Snap-On ToolsElkmont, AL,
  • Provides Tier 2 and 3 on-site and remote supports for computer workstations, thin clients, servers, printers, peripherals, and teleconferencing equipment
  • Conducts sites surveys; assesses and documents current site configuration and user requirements
  • Analyzes existing requirements and prepares specifications for hardware acquisitions
  • Prepares engineering plans and site installation Technical Design Packages
  • Develops hardware installation schedules
  • Prepares drawings documenting configuration changes at each site
  • Prepares site installation and test reports
  • Configures computers, communications devices and peripheral equipment
  • Trains site personnel in proper use of hardware
  • Builds specialized interconnecting cables
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables and telephone systems
Access Control Specialist, 08/2019 to 11/2019
Apex SystemsChampaign, IL,

•Communications dispatch services, and construction surveillance services at NSA controlled areas.

• Entry/Exit Control

• Monitor and control personnel and vehicular access into and from controlled areas by ensuring positive personnel identification through the verification of identification media (e. g. badge, Common Access Card (CAC), vehicle plaques)

• Conduct Enhanced Inspections (Background Investigations) and Aperiodic Exit Inspections (AEI) of personnel entering/exiting controlled areas in accordance with the established guidelines in the post orders to ensure Prohibited/Restricted items are not introduced into or removed from the controlled areas

• Operate and ensure administrative control of Government equipment (e. g. badging terminals, Automated Key Access Machines (AKAMS), and asset tracking terminals) designed for the management of property, deliveries, packages, and Restricted/Prohibited items such as bar code readers and asset tracking equipment; and

• Conduct inspections utilizing X-Ray and walk through/hand-held metal detection.

• Issue keys to authorized personnel, conduct inventories of keys and monitor and report equipment malfunctions

• Respond to requests to open or close rooms located in the facilities of the contract within 10 minutes of notification; and respond to requests to provide emergency key access within the facilities within 10 minutes of notification

Parole and Probation, 09/2017 to 12/2017
State Of MarylandCity, STATE,
  • Supervised offenders on probation, parole and mandatory release that have been conditionally released to the community by order of the courts or the Maryland Parole Commission.
  • Made routine contact with offenders, both in the office and in the community, to determine whether offenders are complying with the conditions of release.
  • Utilized casework techniques to develop detailed case planning and risk assessment of offenders, as well as maintain accurate and complete records of offenders' behavior and adjustment to supervision.
  • Responsible for the preparation of written reports to the courts and the Maryland Parole Commission to advise of changes to an offender's status, of the need for a modification of the conditions of supervision, and an offender's failure to comply with the conditions of supervision.
  • Represented the Division and present testimony at violation proceedings before the courts and the Maryland Parole Commission.
  • CompTIA Security+ (Expires 2024)
Bachelor of Science: Sociology And Anthropology, Expected in 2018
Towson University - Baltimore, MD

Concentration in Criminal Justice

Associate of Science: Criminal Justice, Expected in 2016
Harford Community College - Bel Air, MD

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School Attended

  • Towson University
  • Harford Community College

Job Titles Held:

  • Field Support Specialist
  • Access Control Specialist
  • Parole and Probation


  • Bachelor of Science
  • Associate of Science

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