Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Inventory Analyst: Confident, dependable, versatile, and professional with a bachelor's degree in Business Administration: experienced with the ability to multi-task various projects individually and within a team. Has extensive knowledge to work in a fast paced environment and perform administrative duties, create objectives for large or small projects, strategic planning, creative problem solving, public relationship building, employee development, and strong decision making in the environment of the healthcare corporate industry.
Core Qualifications
Windows, Excel, PowerPoint, Microsoft Office.
04/2014 to 07/2015 Field Support Specialist Snap-On Tools | Tustin, CA,
  • Identify/gather/manage relevant account information to quote and bind policies * Provide account support as outlined in position specific requirements * Provide subject matter expertise for a variety of policy processing and underwriting opportunities * Accurately issue quotes, policies, endorsements, cancellations, non-renewals, and policy specimens for minimum lines of business as outlined in job specific requirements.
  • Participate in projects / assignments as needed to support administrative tasks * Code and key non-Automated transactions into financial / statistical.
  • Determine need for and subsequently prepare Automobile filings, Auto ID Cards, Posting Notices, Workers Compensation State filings * Prepare and document uninsured and underinsured motorist offers / applications * Responsible for generating monthly production, time service and quality reports.
09/2013 to Present Field Support Specialist Snap-On Tools | Algona, IA,
  • Obtain and verify clinical and non-clinical documentation from referral sources such as physicians, hospitals and medical facilities to process medical supplies for patients; such as diabetic shoes, breast pumps, and back braces.
  • Assess the medical needs for the product that is schedule for dispense based on insurance payer reimbursement criteria.
  • Check eligibility and benefits through the Availity and Caprio systems or with insurance companies to ensure deductibles are met, copayments and coinsurance status, as well as policy coverage.
  • Monitor appropriate email boxes and On-base queues for work assignments to ensure all tasks are completed by deadline.
  • Partner with associates to develop and maintain streamline processes and workflow.
  • Enter clinical information in the database.
  • Handle a high call volume from patients /physician offices to all needs are met in a timely manner.
07/2004 to 08/2013 Medical Assistant Sun River Health | Bronx, NY,
  • Handle a high call volume of 50 or more a day from patients regarding their procedure results, scheduling appointments, prior authorization, prescription coverage, insurance verification, billing inquires, accounting, and Patient chart auditing for updating, tracks and requests renewal authorizations as needed Handle multiple charting, scanning, organizing new patients' data, chart updating, medical record filing Helping to ensure patients receive the appropriate medical treatment and care based upon their chief complaint.
  • Arrange outside medical procedures, appointments, and work closely with insurance companies regarding cost effective treatment and prescriptions.
  • Assist patients with Family Medical Leave forms to ensure they receive the proper recovery time off and complete coverage for procedures done.
Expected in 2011 Bachelor of Business Administration | Healthcare Management Strayer Univeristy, , GPA:

Healthcare Management

Expected in 2009 Certificate as a Certified Medical Assistance, Richmond School Health & Technology, 2004 | , , GPA:
Professional Affiliations
Public Relations and Volunteer duties: *Program Coordinator for public activities *Director and coordinator of theater and public performances. *Assistant to youth and young adult programs, seminars, and semi-annual conferences.
Additional Information
  • SPECIAL EVENT EXPERIENCE: Public Relations and Volunteer duties: Program Coordinator for public activities Director and coordinator of theater and public performances. Assistant to youth and young adult programs, seminars, and semi-annual conferences.
accounting, administrative, streamline, scheduling appointments, auditing, benefits, billing, bind, interpersonal, oral, CPT coding, Customer service, database, Decision making, diabetic, documentation, email, Employee training, filing, financial, forms, insurance, Team Leadership, Medical Assistance, Medical Terminology, Excel, Microsoft Office, PowerPoint, Windows, organizing, Patient advocacy, Assist patients, PC Skills, policies, Problem solving, processes, quality, Relationship building, scanning, Strategic, underwriting, workflow, written communication

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School Attended

  • Strayer Univeristy

Job Titles Held:

  • Field Support Specialist
  • Field Support Specialist
  • Medical Assistant


  • Bachelor of Business Administration
  • Certificate as a Certified Medical Assistance, Richmond School Health & Technology, 2004

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